Accounts Receivable Specialist / Office Support

Role Summary The Accounts Receivable & Office Support ensures timely, accurate customer billing while delivering responsive, professional support over email and phone. This role also supports office operations (stocking paper, fridge water, ordering supplies) and assists the Boot Truck Supervisor with coordinating scheduled runs and backup staffing. Key Responsibilities - Accounts Receivable (primary) - Create, review, and send customer invoices accurately and on schedule. - Monitor and respond to the AR inbox and answer inbound customer calls regarding invoices, balances, and account status. - Maintain complete, organized AR records and follow established AR handling guidelines. - Collaborate with the team to resolve billing discrepancies. Customer Communication & Service - Provide clear, empathetic explanations of billing details over email and phone. - Escalate complex issues promptly and track to resolution. Office & Facilities Support - Refill printer/copier paper daily; maintain fridge water supply. - Order cleaning supplies and support a smooth transition to new office space/software. Boot Truck Support - Follow up on scheduled truck runs and confirm details. - Reach out to employees to secure backup truck coverage. - Work closely with the Boot Truck Supervisor to ensure smooth field operations. Qualifications - Strong phone and email communication skills. - Detail-oriented with dependable follow-through. - Proficient in Microsoft 365; Outlook, Teams, Excel, Word Work Conditions & Physical Requirements - Onsite Monday–Friday; occasional flex hours to support Boot Truck schedules. - Ability to lift 25 lbs. intermittently (paper folds, cases of water, etc..) Job Type: Full-time Pay: $15.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance Work Location: In person