{"schemaVersion":"jobsearcher.job.v1","id":"676cab4a46c034a2ac3bedc3","url":"https://jobsearcher.com/jobs/676cab4a46c034a2ac3bedc3","canonicalUrl":"https://jobsearcher.com/jobs/676cab4a46c034a2ac3bedc3","title":"Principal Program Manager","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nAs a Principal of Technology & Business Operations at Docusign, you will lead critical programs and operating mechanisms to enable Engineering and Product organizations to execute effectively at scale. This role focuses on translating leadership priorities into disciplined execution through strong operational rigor, cross-functional coordination, and reliable operating signal.\n\nYou will drive system and process improvements, orchestrate complex technology initiatives, optimize workflows, manage planning and execution inputs, ensure data integrity, and oversee key cross-functional dependencies in support of the CTO organization’s priorities. Acting as a senior execution partner to leadership, you will work closely with Engineering, Product, Finance, People, Communications, and Legal, to ensure alignment, clarity, and predictable delivery.\n\nThis role requires comfort operating across levels - from hands-on ownership of complex operational work to senior level judgement and cross-functional leadership - and is expected to independently drive initiatives end to end while keeping leadership informed through clear, proactive communication.\n\nThis position is an individual contributor role reporting to the Senior Director of Technology Development and Operations.\n\nResponsibility\nServe as a trusted execution and operations partner to senior leadership, driving operational excellence across the CTO organization.\nDrive and coordinate rhythm of business activities across Product and Engineering (e.g., townhalls, planning cycles, OKR / program reviews, operational cadences)\nPartner closely with Finance and Accounting on budgeting, capitalization, forecasting, and investment tradeoffs, ensuring accuracy, transparency, and compliance\nManage budgets effectively for all of Product & Engineering, including developing financial models, forecasting, analyzing variances, and identifying cost optimization opportunities while maintaining quality and strategic alignment\nPartner with executive leadership to truly understand core business needs, rigorously assess current operational states, and develop actionable plans that drive significant process improvements and enhanced operational efficiency\nLead complex, cross-functional initiatives from problem definition through execution, coordinating stakeholders across Finance, Engineering, Customer Support, Marketing, and Product\nDrive results without formal authority by cultivating a highly collaborative and high-trust team environment\nApply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery\nIdentify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework\nDesign and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices\nApply project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery\nBalance strategic vision with operational execution by making real-time decisions, evaluating tradeoffs, and identifying opportunities that enhance program outcomes and drive continuous improvement\nFacilitate comprehensive program planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope\nEstablish and track critical operational metrics such as cycle time, lead time, deployment frequency, success rates for product launches, resource utilization, and cost efficiency\nDesign and implement dashboards that provide real-time visibility into program health, operational performance, and key metrics\nEstablish robust mechanisms for company-wide information flow, ensuring transparency and clarity including developing centralized communication platforms, standardizing reporting cadences, implementing regular cross-functional sync-ups, and fostering a culture of proactive information sharing to break down silos\nCultivate a culture that relentlessly accelerates launches and enhances velocity including championing agile methodologies, promoting continuous improvement, fostering a blameless post-mortem culture, recognizing and rewarding efficient processes, and empowering teams to make rapid, informed decisions\nShape and enhance the Product & Technology culture through initiatives such as internal and external newsletters, orchestrating hackathons, and establishing community forums, all aimed at bringing people together and fostering a cohesive and innovative environment\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\n15+ years of impactful experience in program or technical program management within strategy and operations, including a minimum of 5 years directly partnering with Product and Engineering organizations\nHistory of driving significant operational excellence within high-growth, global technology environments, transforming challenges into streamlined processes\nExperience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices, with practical experience in establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams\nExperience leading and refining rhythm of business activities, encompassing planning cycles, executive reviews, and comprehensive reporting to foster an efficient operational cadence\nA Bachelor's degree in a technical field or equivalent practical experience\n\nPreferred\nMasterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across all organizational tiers, even in complex, matrixed structures\nAbility to comfortably navigate fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement\nStrong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and expertly leading teams through periods of change\nRobust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for executive stakeholders\nExperience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale\nExperience in management consulting, strategic operations, or technical operations is highly valued\nDemonstrated comfort and effectiveness in collaborating with and presenting to senior leadership (VP-level and above) within executive settings\nFamiliarity with modern Agile, Lean, or scaled delivery methodologies such as (e.g., SAFe, Scrum@Scale)\nAn advanced degree (e.g., MBA, MS in Engineering, or a related field) or specialized training in data analysis, systems thinking, or operational strategy\nDeep understanding of product development lifecycles and a track record of positively influencing outcomes across both product and engineering teams\nExperience in mentoring or guiding junior program managers or operational leads on best practices\nExperience navigating and contributing to complex SaaS architectures, particularly within cloud-native and distributed systems\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nWashington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary\n\nThis role is also eligible for the following:\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits\nprovide options for the following:\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","company":"DocuSign","rawCompany":"docusign","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:01:25.281Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Principal Program Manager","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat You'll Do\n\nAs a Principal of Technology & Business Operations at Docusign, you will lead critical programs and operating mechanisms to enable Engineering and Product organizations to execute effectively at scale. This role focuses on translating leadership priorities into disciplined execution through strong operational rigor, cross-functional coordination, and reliable operating signal.\n\nYou will drive system and process improvements, orchestrate complex technology initiatives, optimize workflows, manage planning and execution inputs, ensure data integrity, and oversee key cross-functional dependencies in support of the CTO organization’s priorities. Acting as a senior execution partner to leadership, you will work closely with Engineering, Product, Finance, People, Communications, and Legal, to ensure alignment, clarity, and predictable delivery.\n\nThis role requires comfort operating across levels - from hands-on ownership of complex operational work to senior level judgement and cross-functional leadership - and is expected to independently drive initiatives end to end while keeping leadership informed through clear, proactive communication.\n\nThis position is an individual contributor role reporting to the Senior Director of Technology Development and Operations.\n\nResponsibility\nServe as a trusted execution and operations partner to senior leadership, driving operational excellence across the CTO organization.\nDrive and coordinate rhythm of business activities across Product and Engineering (e.g., townhalls, planning cycles, OKR / program reviews, operational cadences)\nPartner closely with Finance and Accounting on budgeting, capitalization, forecasting, and investment tradeoffs, ensuring accuracy, transparency, and compliance\nManage budgets effectively for all of Product & Engineering, including developing financial models, forecasting, analyzing variances, and identifying cost optimization opportunities while maintaining quality and strategic alignment\nPartner with executive leadership to truly understand core business needs, rigorously assess current operational states, and develop actionable plans that drive significant process improvements and enhanced operational efficiency\nLead complex, cross-functional initiatives from problem definition through execution, coordinating stakeholders across Finance, Engineering, Customer Support, Marketing, and Product\nDrive results without formal authority by cultivating a highly collaborative and high-trust team environment\nApply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery\nIdentify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework\nDesign and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices\nApply project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery\nBalance strategic vision with operational execution by making real-time decisions, evaluating tradeoffs, and identifying opportunities that enhance program outcomes and drive continuous improvement\nFacilitate comprehensive program planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope\nEstablish and track critical operational metrics such as cycle time, lead time, deployment frequency, success rates for product launches, resource utilization, and cost efficiency\nDesign and implement dashboards that provide real-time visibility into program health, operational performance, and key metrics\nEstablish robust mechanisms for company-wide information flow, ensuring transparency and clarity including developing centralized communication platforms, standardizing reporting cadences, implementing regular cross-functional sync-ups, and fostering a culture of proactive information sharing to break down silos\nCultivate a culture that relentlessly accelerates launches and enhances velocity including championing agile methodologies, promoting continuous improvement, fostering a blameless post-mortem culture, recognizing and rewarding efficient processes, and empowering teams to make rapid, informed decisions\nShape and enhance the Product & Technology culture through initiatives such as internal and external newsletters, orchestrating hackathons, and establishing community forums, all aimed at bringing people together and fostering a cohesive and innovative environment\n\nJob Designation\n\nHybrid:\nEmployee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat You Bring\n\nBasic\n15+ years of impactful experience in program or technical program management within strategy and operations, including a minimum of 5 years directly partnering with Product and Engineering organizations\nHistory of driving significant operational excellence within high-growth, global technology environments, transforming challenges into streamlined processes\nExperience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices, with practical experience in establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams\nExperience leading and refining rhythm of business activities, encompassing planning cycles, executive reviews, and comprehensive reporting to foster an efficient operational cadence\nA Bachelor's degree in a technical field or equivalent practical experience\n\nPreferred\nMasterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across all organizational tiers, even in complex, matrixed structures\nAbility to comfortably navigate fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement\nStrong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and expertly leading teams through periods of change\nRobust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for executive stakeholders\nExperience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale\nExperience in management consulting, strategic operations, or technical operations is highly valued\nDemonstrated comfort and effectiveness in collaborating with and presenting to senior leadership (VP-level and above) within executive settings\nFamiliarity with modern Agile, Lean, or scaled delivery methodologies such as (e.g., SAFe, Scrum@Scale)\nAn advanced degree (e.g., MBA, MS in Engineering, or a related field) or specialized training in data analysis, systems thinking, or operational strategy\nDeep understanding of product development lifecycles and a track record of positively influencing outcomes across both product and engineering teams\nExperience in mentoring or guiding junior program managers or operational leads on best practices\nExperience navigating and contributing to complex SaaS architectures, particularly within cloud-native and distributed systems\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nWashington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary\n\nThis role is also eligible for the following:\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits\nprovide options for the following:\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife At Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.\n\nOur global benefits\nPaid time off\nTake time to unwind with earned days off, plus paid company holidays based on your region.\nPaid parental leave\nTake up to six months off with your child after birth, adoption or foster care placement.\nFull health benefits\nOptions for 100% employer-paid health plans from day one of employment.\nRetirement plans\nSelect retirement and pension programs with potential for employer contributions.\nLearning & development\nGrow your career with coaching, online courses and education reimbursements.\nCompassionate care leave\nPaid time off following the loss of a loved one and other life-changing events.","datePosted":"2026-04-14T11:01:25.281Z","dateModified":"2026-04-14T11:01:25.281Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"676cab4a46c034a2ac3bedc3"},"url":"https://jobsearcher.com/jobs/676cab4a46c034a2ac3bedc3"}}