Field Service Engineer 3 - Fresno MRI/CT

MRI/CT Field Engineer – Fresno, CA Field Service Engineer 3 – Technical expert on at least one modality, proficient in multiple modalities, primary customer‑facing GEHC Services representative, responsible for advanced service repair and customer satisfaction. Responsibilities Perform advanced troubleshooting and repair on assigned equipment. Install, validate, and maintain assigned equipment. Lead, instruct, and coach less experienced Field Engineers. Serve as escalation point for customer‑related concerns and define resolution plans. Own customer issues from dispatch through resolution. Proactively coordinate with team members to keep them updated on issue status. Communicate HQ and zone or area‑level initiatives. Co‑lead regular team or modality meetings. Partner with customers to recommend value‑added services for business efficiency. Maintain customer service logs, internal records, order repair parts, and manage cycle times. Utilize GEHC escalation process and work closely with regional and national support to implement corrective action plans. Effectively communicate with teammates, colleagues, and commercial counterparts. Participate in sales opportunities such as contract renewals and revenue program promotion. Build and enhance customer relationships to become a perceived partner. Stay updated on competitor information and market trends. Demonstrate strong commercial acumen and boundaryless collaboration with sales teams and leadership. Assist area service managers or directors in creating growth and deployment strategies. Provide application training to clinical or scientific staff on designated equipment. Qualifications Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field AND 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience; OR High School Diploma/GED AND 8+ years of experience servicing electrical equipment. Experience interfacing with internal team members and external customers in a solution‑based service process. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Experience troubleshooting and responding to customer concerns. Experience with web applications and Microsoft Office suite. Successful applicant must comply with GEHC's background check and drug test requirements, and adhere to all customer access policies, including immunizations, drug tests, and federal background checks if applicable. Special Physical Requirements Candidate must lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel, and crawl. Compensation & Benefits Annual salary range: $87,600 – $131,400. Eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives. Benefits include medical, dental, vision, paid time off, a 401(k) plan with employer contribution, life, disability, accident insurance, and tuition reimbursement. Relocation Assistance No relocation assistance provided. Equal Opportunity Employer GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. The successful applicant must comply with GEHC's standard background check, including a post‑offer drug test; during employment, the employee must comply with all customer access policies, including proof of required immunizations, additional drug tests or background checks, and federal government background checks if assigned to a contract with the federal government. #J-18808-Ljbffr