{"schemaVersion":"jobsearcher.job.v1","id":"67460ca29594e10d00113ca9","url":"https://jobsearcher.com/jobs/67460ca29594e10d00113ca9","canonicalUrl":"https://jobsearcher.com/jobs/67460ca29594e10d00113ca9","title":"IT Support Technician","description":"WHO WE ARE\nThe PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month.\nInterdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for — and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result.\nForbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment.\nWe move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us.\n\nTHE ROLE\n\nWe are looking for a dedicated, full-time IT Support Technician to own and support the day-to-day IT operations at Interdependence and its affiliated companies. This is a highly visible role where you will serve as the primary IT resource for the organization, providing responsive technical support while helping shape and mature our internal IT function.\nReporting directly to our Chairman and President, this role requires someone who is confident working independently, thrives in an entrepreneurial environment, and enjoys taking ownership without requiring significant oversight. You will be responsible for traditional helpdesk responsibilities while also helping build scalable processes, recommend technologies, improve workflows, and bring structure to an evolving IT environment.\nThe ideal candidate is equally comfortable resetting passwords and troubleshooting Microsoft 365 issues as they are identifying opportunities to improve systems, implement better processes, and serve as a trusted technical partner to company leadership.\n\nKEY RESPONSIBILITIES\nServe as the primary IT resource for approximately 100-130 employees across Interdependence and its affiliated companies\nOwn day-to-day helpdesk operations, providing timely and responsive support for approximately 50–100 monthly support requests\nAdminister and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune\nManage employee onboarding and offboarding, including account creation, license assignment, access provisioning, permissions management, device setup, and equipment recovery\nTroubleshoot a wide variety of Level 1 and Level 2 technical issues, including Microsoft 365, hardware, software, authentication, connectivity, printers, email, and general break/fix support\nManage Microsoft 365 licensing and user administration while ensuring appropriate access controls and permissions\nProvide remote technical support to employees across the organization using remote support tools and best practices\nBuild and maintain IT documentation, knowledge base articles, standard operating procedures, and internal processes\nPartner directly with executive leadership to recommend technologies, tools, and process improvements that increase efficiency and improve the employee experience\nIdentify opportunities to automate manual processes, streamline workflows, and help build a more scalable IT infrastructure as the company continues to grow\nCoordinate with outside vendors and service providers when additional technical expertise or support is required\nDeliver exceptional customer service while balancing multiple priorities in a fast-paced, highly collaborative environment\nQUALIFICATIONS\n\n5–8+ years of experience in IT support, helpdesk operations, desktop support, or a similar technical support role\nStrong hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, and Intune\nExperience working in a smaller to mid sized company while wearing multiple hats\nExperience managing user accounts, permissions, maintaining licensing, along with onboarding/offboarding\nStrong troubleshooting skills across common hardware, software, authentication, networking, and Microsoft 365-related issues\nProven experience supporting a fully remote or distributed workforce\nComfortable serving as the primary IT resource for a small organization and making independent decisions with minimal supervision\nExperience building documentation, improving processes, and recommending tools or technologies that increase operational efficiency\nStrong organizational skills with the ability to prioritize multiple support requests while maintaining excellent response times\nExcellent communication skills with the ability to explain technical concepts clearly to non-technical users, including executive leadership\nComfortable working directly with senior leadership and operating in a fast-paced, entrepreneurial environment where priorities may shift quickly\nSelf-motivated, proactive, and confident working independently without a large internal IT team for day-to-day support","company":"Interdependence","rawCompany":"interdependence","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T16:44:23.590Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"WHO WE ARE\nThe PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month.\nInterdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for — and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result.\nForbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment.\nWe move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us.\n\nTHE ROLE\n\nWe are looking for a dedicated, full-time IT Support Technician to own and support the day-to-day IT operations at Interdependence and its affiliated companies. This is a highly visible role where you will serve as the primary IT resource for the organization, providing responsive technical support while helping shape and mature our internal IT function.\nReporting directly to our Chairman and President, this role requires someone who is confident working independently, thrives in an entrepreneurial environment, and enjoys taking ownership without requiring significant oversight. You will be responsible for traditional helpdesk responsibilities while also helping build scalable processes, recommend technologies, improve workflows, and bring structure to an evolving IT environment.\nThe ideal candidate is equally comfortable resetting passwords and troubleshooting Microsoft 365 issues as they are identifying opportunities to improve systems, implement better processes, and serve as a trusted technical partner to company leadership.\n\nKEY RESPONSIBILITIES\nServe as the primary IT resource for approximately 100-130 employees across Interdependence and its affiliated companies\nOwn day-to-day helpdesk operations, providing timely and responsive support for approximately 50–100 monthly support requests\nAdminister and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune\nManage employee onboarding and offboarding, including account creation, license assignment, access provisioning, permissions management, device setup, and equipment recovery\nTroubleshoot a wide variety of Level 1 and Level 2 technical issues, including Microsoft 365, hardware, software, authentication, connectivity, printers, email, and general break/fix support\nManage Microsoft 365 licensing and user administration while ensuring appropriate access controls and permissions\nProvide remote technical support to employees across the organization using remote support tools and best practices\nBuild and maintain IT documentation, knowledge base articles, standard operating procedures, and internal processes\nPartner directly with executive leadership to recommend technologies, tools, and process improvements that increase efficiency and improve the employee experience\nIdentify opportunities to automate manual processes, streamline workflows, and help build a more scalable IT infrastructure as the company continues to grow\nCoordinate with outside vendors and service providers when additional technical expertise or support is required\nDeliver exceptional customer service while balancing multiple priorities in a fast-paced, highly collaborative environment\nQUALIFICATIONS\n\n5–8+ years of experience in IT support, helpdesk operations, desktop support, or a similar technical support role\nStrong hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, and Intune\nExperience working in a smaller to mid sized company while wearing multiple hats\nExperience managing user accounts, permissions, maintaining licensing, along with onboarding/offboarding\nStrong troubleshooting skills across common hardware, software, authentication, networking, and Microsoft 365-related issues\nProven experience supporting a fully remote or distributed workforce\nComfortable serving as the primary IT resource for a small organization and making independent decisions with minimal supervision\nExperience building documentation, improving processes, and recommending tools or technologies that increase operational efficiency\nStrong organizational skills with the ability to prioritize multiple support requests while maintaining excellent response times\nExcellent communication skills with the ability to explain technical concepts clearly to non-technical users, including executive leadership\nComfortable working directly with senior leadership and operating in a fast-paced, entrepreneurial environment where priorities may shift quickly\nSelf-motivated, proactive, and confident working independently without a large internal IT team for day-to-day support","datePosted":"2026-08-04T16:44:23.590Z","dateModified":"2026-08-04T16:44:23.590Z","hiringOrganization":{"@type":"Organization","name":"Interdependence","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"67460ca29594e10d00113ca9"},"url":"https://jobsearcher.com/jobs/67460ca29594e10d00113ca9"}}