{"schemaVersion":"jobsearcher.job.v1","id":"6722996d57a465c10134c197","url":"https://jobsearcher.com/jobs/6722996d57a465c10134c197","canonicalUrl":"https://jobsearcher.com/jobs/6722996d57a465c10134c197","title":"Support Engineer","description":"This candidate will be responsible for providing day-to-day technical support on all OneCloud Products in a 24×7 environment. This individual will spend a majority of their time in contact with customers and also in the lab emulating customer problems. This position requires daily interaction with internal OneCloud personnel in an effort to quickly resolve technical product issues.\nPrimary Responsibilities\nSpecific assignments may include the following:\nMaintain customer case tracking system (Desk.com) with required information as customer calls/emails are handled. This includes updating case information in the database daily.\nProvide technical support to remote customer sites via telephone, email and/or screen-share access (GTM, RingCentral).\nTroubleshoot remote customer networks to quickly resolve issues and minimize any downtime or failure conditions.\nUtilize the lab in an effort to recreate and resolve customer issues (bugs). This includes the writing of detailed bug reports within the OneCloud Engineering JIRA Database.\nVerify and test new hardware/software per specific customer requirements.\nCreate documentation and action plans for system upgrades and troubleshooting projects.\nDevelop expertise in specific areas (i.e. technology, product). Transfer this skill in order to educate colleagues and/or customers via presentations or documentation (technical tips, etc…).\nWork closely with customer operations personnel and OneCloud Sales, Engineering and Management personnel.\nProvide after-hours technical support on a rotational schedule.\nParticipate in status meetings and reviews as required.\nPerform approx. 10-15% travel to OneCloud customer locations.\nQualifications\nBS in Engineering/Computer Science and/or equivalent experience\n3-6 years experience in the networking/computer industry\nExperience with troubleshooting enterprise virtual appliances in VMware/Hyper-V environments\nStrong knowledge of IP protocol including ARP, ICMP, TCP, UDP, IPSEC and SNMP, etc…\nGood understanding of related TCP based enterprise applications such as SharePoint, Active Directory, Microsoft Exchange, DNS and various Backup/Replication software.\nKnowledge of Amazon Web Services (S3,EC2,VPC) and troubleshooting cloud instances\nKnowledge of UNIX/Linux (Redhat, FreeBSD, etc…) Operating Systems.\nStrong analytical, problem solving and organizational skills\nKnowledge of configuring routers and firewall (Cisco, Juniper, etc…)\nExperience with Ethernet analyzers (Wireshark), WAN simulators and traffic generators.\nStrong written and verbal communication skills\nTo apply for this job please email your details to jobs@onecloudsoftware.com","company":"Onecloudsoftware","rawCompany":"onecloudsoftware","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T12:41:18.877Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"This candidate will be responsible for providing day-to-day technical support on all OneCloud Products in a 24×7 environment. This individual will spend a majority of their time in contact with customers and also in the lab emulating customer problems. This position requires daily interaction with internal OneCloud personnel in an effort to quickly resolve technical product issues.\nPrimary Responsibilities\nSpecific assignments may include the following:\nMaintain customer case tracking system (Desk.com) with required information as customer calls/emails are handled. This includes updating case information in the database daily.\nProvide technical support to remote customer sites via telephone, email and/or screen-share access (GTM, RingCentral).\nTroubleshoot remote customer networks to quickly resolve issues and minimize any downtime or failure conditions.\nUtilize the lab in an effort to recreate and resolve customer issues (bugs). This includes the writing of detailed bug reports within the OneCloud Engineering JIRA Database.\nVerify and test new hardware/software per specific customer requirements.\nCreate documentation and action plans for system upgrades and troubleshooting projects.\nDevelop expertise in specific areas (i.e. technology, product). Transfer this skill in order to educate colleagues and/or customers via presentations or documentation (technical tips, etc…).\nWork closely with customer operations personnel and OneCloud Sales, Engineering and Management personnel.\nProvide after-hours technical support on a rotational schedule.\nParticipate in status meetings and reviews as required.\nPerform approx. 10-15% travel to OneCloud customer locations.\nQualifications\nBS in Engineering/Computer Science and/or equivalent experience\n3-6 years experience in the networking/computer industry\nExperience with troubleshooting enterprise virtual appliances in VMware/Hyper-V environments\nStrong knowledge of IP protocol including ARP, ICMP, TCP, UDP, IPSEC and SNMP, etc…\nGood understanding of related TCP based enterprise applications such as SharePoint, Active Directory, Microsoft Exchange, DNS and various Backup/Replication software.\nKnowledge of Amazon Web Services (S3,EC2,VPC) and troubleshooting cloud instances\nKnowledge of UNIX/Linux (Redhat, FreeBSD, etc…) Operating Systems.\nStrong analytical, problem solving and organizational skills\nKnowledge of configuring routers and firewall (Cisco, Juniper, etc…)\nExperience with Ethernet analyzers (Wireshark), WAN simulators and traffic generators.\nStrong written and verbal communication skills\nTo apply for this job please email your details to jobs@onecloudsoftware.com","datePosted":"2026-08-15T12:41:18.877Z","dateModified":"2026-08-15T12:41:18.877Z","hiringOrganization":{"@type":"Organization","name":"Onecloudsoftware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6722996d57a465c10134c197"},"url":"https://jobsearcher.com/jobs/6722996d57a465c10134c197"}}