{"schemaVersion":"jobsearcher.job.v1","id":"671d42e957b4716ef46bdf13","url":"https://jobsearcher.com/jobs/671d42e957b4716ef46bdf13","canonicalUrl":"https://jobsearcher.com/jobs/671d42e957b4716ef46bdf13","title":"Client & Patient Billing Coordinator","description":"Client & Patient Billing Coordinator\r\nContracts/Outsourcing\r\nFairfield County, Connecticut, US\r\n\r\nAdded - 06/05/2026\r\n\r\nPay Rate Low: 22 | Pay Rate High: 23\r\nWe are seeking a Client and Patients Billing Coordinator for a key role in client service and patient care. This position serves as a critical liaison between the manufacturing center, patients, and the operations team. The coordinator will advocate for clients and patients, ensuring their needs and concerns are addressed on all levels, and will provide exceptional coordinated care, offering outstanding customer service.\r\nDetails:\r\n\r\n\r\nSchedule: M-F, 9a-530pm/10am-630pm\r\n\r\n\r\nType : Contract (to potential hire)\r\n\r\n\r\nLocation : Fairfield County, CT\r\n\r\n\r\nPay : Up to $23/hr\r\n\r\n\r\nResponsibilities\r\n\r\n\r\nEducate patients about donation/disposition options and guide them through the process.\r\n\r\n\r\nRespond to patient calls and emails promptly, resolving all issues by the close of business daily.\r\n\r\n\r\nManage detailed information related to refunds and process itemized receipts as needed.\r\n\r\n\r\nAddress and resolve client and patient concerns, escalating complex issues to the Manager when necessary.\r\n\r\n\r\nEnsure all communication complies with HIPAA requirements and maintain patient confidentiality.\r\n\r\n\r\nUphold quality standards by adhering to organizational protocols.\r\n\r\n\r\nUpdate and maintain the Options doc database with accurate, verified information.\r\n\r\n\r\nManage the distribution and collection of consents through DocuSign.\r\n\r\n\r\nConfirm receipt of required documentation with patients and clients.\r\n\r\n\r\nMonitor and resolve assigned tickets via Help Scout in a timely manner.\r\n\r\n\r\nQualifications\r\n\r\n\r\nExceptional customer service skills with attention to detail.\r\n\r\n\r\nStrong verbal and written communication abilities.\r\n\r\n\r\nProfessional and compassionate communication style with clients, doctors, staff, and patients.\r\n\r\n\r\nAbility to resolve conflicts, build relationships, and work as part of a team.\r\n\r\n\r\nCompliance with HIPAA and confidentiality standards is essential.\r\n\r\n\r\nEducation: High School Diploma required; Bachelor's degree strongly preferred. Candidates pursuing a degree with relevant customer service experience will also be considered.\r\n\r\n\r\nTechnical Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Access, and GoToMeeting.\r\n\r\n\r\nThis job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates with relevant hands-on or technical experience to apply. We look forward to learning more about you!\r\nINDBH\r\n#LI-KM1\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","company":"Astrix Technology","rawCompany":"astrix technology","city":"Lancaster","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-05-18T04:04:06.268Z","occupations":[{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client & Patient Billing Coordinator","description":"Client & Patient Billing Coordinator\r\nContracts/Outsourcing\r\nFairfield County, Connecticut, US\r\n\r\nAdded - 06/05/2026\r\n\r\nPay Rate Low: 22 | Pay Rate High: 23\r\nWe are seeking a Client and Patients Billing Coordinator for a key role in client service and patient care. This position serves as a critical liaison between the manufacturing center, patients, and the operations team. The coordinator will advocate for clients and patients, ensuring their needs and concerns are addressed on all levels, and will provide exceptional coordinated care, offering outstanding customer service.\r\nDetails:\r\n\r\n\r\nSchedule: M-F, 9a-530pm/10am-630pm\r\n\r\n\r\nType : Contract (to potential hire)\r\n\r\n\r\nLocation : Fairfield County, CT\r\n\r\n\r\nPay : Up to $23/hr\r\n\r\n\r\nResponsibilities\r\n\r\n\r\nEducate patients about donation/disposition options and guide them through the process.\r\n\r\n\r\nRespond to patient calls and emails promptly, resolving all issues by the close of business daily.\r\n\r\n\r\nManage detailed information related to refunds and process itemized receipts as needed.\r\n\r\n\r\nAddress and resolve client and patient concerns, escalating complex issues to the Manager when necessary.\r\n\r\n\r\nEnsure all communication complies with HIPAA requirements and maintain patient confidentiality.\r\n\r\n\r\nUphold quality standards by adhering to organizational protocols.\r\n\r\n\r\nUpdate and maintain the Options doc database with accurate, verified information.\r\n\r\n\r\nManage the distribution and collection of consents through DocuSign.\r\n\r\n\r\nConfirm receipt of required documentation with patients and clients.\r\n\r\n\r\nMonitor and resolve assigned tickets via Help Scout in a timely manner.\r\n\r\n\r\nQualifications\r\n\r\n\r\nExceptional customer service skills with attention to detail.\r\n\r\n\r\nStrong verbal and written communication abilities.\r\n\r\n\r\nProfessional and compassionate communication style with clients, doctors, staff, and patients.\r\n\r\n\r\nAbility to resolve conflicts, build relationships, and work as part of a team.\r\n\r\n\r\nCompliance with HIPAA and confidentiality standards is essential.\r\n\r\n\r\nEducation: High School Diploma required; Bachelor's degree strongly preferred. Candidates pursuing a degree with relevant customer service experience will also be considered.\r\n\r\n\r\nTechnical Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Access, and GoToMeeting.\r\n\r\n\r\nThis job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates with relevant hands-on or technical experience to apply. We look forward to learning more about you!\r\nINDBH\r\n#LI-KM1\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","datePosted":"2026-05-18T04:04:06.268Z","dateModified":"2026-05-18T04:04:06.268Z","hiringOrganization":{"@type":"Organization","name":"Astrix Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lancaster","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"671d42e957b4716ef46bdf13"},"url":"https://jobsearcher.com/jobs/671d42e957b4716ef46bdf13"}}