{"schemaVersion":"jobsearcher.job.v1","id":"66feb71da84255d56205758d","url":"https://jobsearcher.com/jobs/66feb71da84255d56205758d","canonicalUrl":"https://jobsearcher.com/jobs/66feb71da84255d56205758d","title":"Technical Support Engineer","description":"Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.\nDuties and Responsibilities\nKnowledge & Application: Technical Expert\nProvides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.\nHelps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment – robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.\nMay be involved in customer installation and training.\nResponsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.\nResponsible for building and sharing a deep expertise in the work of a specialized software feature development team.\nExercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.\nContributions to Product and Customer Success\nResponds to customers in a voice and tone representative of Boston Dynamics\nQueue Management to reduce long running issues and drive KPI to manage the issues\nRespond to Troubleshooting emails and chats in a timely and responsible manner\nDocument software incidents, bugs, and stories for Development and Quality teams\nSuggest new features based on customer feedback\nAssist in proactive support and outreach for technical bulletins\nContributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives\nQualifications\nThe ideal candidate has:\nBachelor degree or higher in Engineering/Computer Science related subject\nExcellent computer and interpersonal skills\nProficiency in Linux-based operating systems\nProficiency in a high level programming language such as Python/C++\nThis role is for you if you are:\nA take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers\nA positive individual who takes pride in providing a high standard of service and support to customers\nA knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively\nA team player: Work with others and support different functions across teams","company":"Boston Dynamics","rawCompany":"boston dynamics","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T13:17:48.031Z","occupations":[{"code":"17-3024.01","title":"Robotics Technicians","slug":"robotics-technicians"},{"code":"17-2199.08","title":"Robotics Engineers","slug":"robotics-engineers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.\nDuties and Responsibilities\nKnowledge & Application: Technical Expert\nProvides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.\nHelps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment – robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.\nMay be involved in customer installation and training.\nResponsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.\nResponsible for building and sharing a deep expertise in the work of a specialized software feature development team.\nExercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.\nContributions to Product and Customer Success\nResponds to customers in a voice and tone representative of Boston Dynamics\nQueue Management to reduce long running issues and drive KPI to manage the issues\nRespond to Troubleshooting emails and chats in a timely and responsible manner\nDocument software incidents, bugs, and stories for Development and Quality teams\nSuggest new features based on customer feedback\nAssist in proactive support and outreach for technical bulletins\nContributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives\nQualifications\nThe ideal candidate has:\nBachelor degree or higher in Engineering/Computer Science related subject\nExcellent computer and interpersonal skills\nProficiency in Linux-based operating systems\nProficiency in a high level programming language such as Python/C++\nThis role is for you if you are:\nA take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers\nA positive individual who takes pride in providing a high standard of service and support to customers\nA knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively\nA team player: Work with others and support different functions across teams","datePosted":"2026-08-15T13:17:48.031Z","dateModified":"2026-08-15T13:17:48.031Z","hiringOrganization":{"@type":"Organization","name":"Boston Dynamics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"66feb71da84255d56205758d"},"url":"https://jobsearcher.com/jobs/66feb71da84255d56205758d"}}