Shipping Operations Coordinator

Position SummaryAt UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented.As a Shipping Operations Coordinator, you will be responsible for monitoring outbound shipments, identifying and resolving delivery issues, and ensuring orders are delivered accurately and on time. This role plays a critical part in maintaining a high-quality customer experience by proactively managing carrier performance across parcel, freight, and international shipments.This position is ideal for someone with hands-on logistics experience who takes ownership of problems, works with urgency, and can effectively troubleshoot issues in a fast-paced ecommerce environment. You will partner closely with Fulfillment, Purchasing, and Logistics teams to resolve issues, prevent disruptions, and support efficient operations.What You'll Bring1–3 years of experience in logistics, shipping, or carrier operations (parcel, freight, or ecommerce fulfillment)Experience monitoring shipments and resolving delivery exceptions, delays, or claimsFamiliarity with FedEx, UPS, LTL, and/or international shipping processesStrong attention to detail with a sense of urgency and ownershipAbility to prioritize and manage multiple issues simultaneously in a fast-paced environmentReliable, punctual, and demonstrates a strong work ethic with a team-first attitudeBonus Points ForExperience working in an ecommerce or direct-to-consumer (DTC) environmentFamiliarity with ERP systems (NetSuite or similar)Experience identifying trends and driving process improvements in logistics operationsExperience working directly with carriers to resolve issues or improve performanceForklift experience or general warehouse operations exposureWhat You’ll DoMonitor outbound shipments and proactively resolve delays, damages, and delivery exceptionsCommunicate with carriers (FedEx, UPS, LTL, etc.) to investigate and resolve shipping issuesTrack and manage shipment status to ensure on-time delivery and accuracyAssist in resolving parcel and freight claims, including documentation and follow-upIdentify recurring issues and escalate trends or opportunities for improvementPartner with Fulfillment, Purchasing, and Logistics teams to prevent disruptionsMaintain accurate records of shipments, issues, and resolutionsSupport continuous improvement efforts to increase shipping accuracy and efficiencyFollow standard operating procedures while identifying gaps or inefficienciesAssist with general warehouse and logistics operations as neededBenefitsA merit-based environment that rewards growth and accomplishment regardless of seniorityGenerous paid time off4% 401K company matching with instant vesting (after one year)Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from)Flexible spending account (FSA) for health care and child care costsCompany-paid & Supplementary Life Insurance; Long-term & Short-term disabilityFree UPLIFT Desk (after one year)50% discount on all UPLIFT productsFree healthy (and not so healthy) snacks and drinksOn-the-job training and skills developmentA supportive and engaging work culture that promotes healthy livingPosition DetailsCompensation: $20+ hourlyType: Full-timeEmployee Status: RegularWork Schedule: Monday - Friday, 8am-5pm, 40 hours per weekLocation: Austin, TexasAbout UPLIFT DeskAs a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity. Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content team's ecommerce website offers customers the ability to configure products specifically to their needs. Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams. We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.Award winning UPLIFT Desk is loved globally!Rated Best Standing Desk by New York Times Wirecutter 9 years in a rowHundreds of thousands of happy customers around the world sit and stand at an UPLIFT DeskGoogle reviews - 4.9 rating with thousands of reviewsWe value our environment:We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each yearSolar powered operations: Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehousesWe use sustainable materials in our products. Some examples are:Bamboo Desktops, Drawers, & Motion Boards: The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hourEco Curve Desktops: Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solventsRubberwood Desktops: Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years. Our rubberwood desktops give the trees a second lifeEqual Opportunity Employer (EEO)UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.To all recruitment agencies: We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.#UPDHP