{"schemaVersion":"jobsearcher.job.v1","id":"6672366bc3427d27292aec9f","url":"https://jobsearcher.com/jobs/6672366bc3427d27292aec9f","canonicalUrl":"https://jobsearcher.com/jobs/6672366bc3427d27292aec9f","title":"Desktop Support Technician","description":"Interview : VideoVisa : USC, GCThis is onsite from day-1 ( Need only local candidates )Description :Job Description:Key Responsibilities:Technical Support: Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.Ticket Management: Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users.Troubleshooting: Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary.User Assistance: Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures.Documentation: Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting.Customer Service: Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction.Qualifications: Education: A high school diploma or equivalent is typically required; an associate's or bachelor's degree in IT or a related field is preferred.Technical Skills: Proficiency in operating systems (Windows, macOS), office productivity software, and basic networking concepts.Problem-Solving: Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.Communication: Excellent verbal and written communication skills to interact with users and document support activities.Experience: Previous experience in a helpdesk or technical support role is advantageous.Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial.","company":"ShiftCode Analytics","rawCompany":"shiftcode analytics","city":"Brentwood","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-05T23:37:54.065Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Technician","description":"Interview : VideoVisa : USC, GCThis is onsite from day-1 ( Need only local candidates )Description :Job Description:Key Responsibilities:Technical Support: Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.Ticket Management: Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users.Troubleshooting: Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary.User Assistance: Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures.Documentation: Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting.Customer Service: Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction.Qualifications: Education: A high school diploma or equivalent is typically required; 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