{"schemaVersion":"jobsearcher.job.v1","id":"6665d409f9fc8a4fe2e4bfb7","url":"https://jobsearcher.com/jobs/6665d409f9fc8a4fe2e4bfb7","canonicalUrl":"https://jobsearcher.com/jobs/6665d409f9fc8a4fe2e4bfb7","title":"Technical Solutions Engineer","description":"Everseen: A leader in vision AI solutions for the world’s leading retailers.\n\nWe are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.\nWhat you will do\nTechnical Support & Maintenance:\nProvide onsite and remote technical assistance and troubleshooting for platform users.\nPerform routine maintenance, POS integration, and issue resolution to enhance platform performance.\n\nProduct Performance:\nTake ownership of platform performance, driving improvements through proactive monitoring and issue identification.\n\nCustomer Engagement:\nInteract with customers to gather feedback, understand needs, and provide training.\nTailor system settings and deliver technical reports and actionable recommendations.\nServe as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.\n\nDeployment & Monitoring:\nOversee platform deployment and ensure efficient operation before, during, and after implementation.\nCollect and analyze data on platform usage, performance, and improvement opportunities.\n\nSolution Design:\nCollaborate with customers to analyze requirements and customize platform configurations.\nTranslate business needs into detailed technical specifications.\n\nRisk and Issue Management:\n Identify, document, and mitigate risks that could impact program success.\n\nCross-functional Collaboration:\nWork closely with software developers, R&D, and engineering teams to align application performance with specifications.\n\nTesting & Optimization:\nTest platform performance under various conditions, making necessary adjustments to configurations for optimal results.\n\nDocumentation:\nCreate and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.\nDocument changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.\n\nEscalation Management:\nAct as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams.\n\nCustomer Onboarding & Project Management:\nFacilitate customer onboarding through structured phases, providing regular program updates to senior management.\nDevelop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.\n\nSales Support:\nConduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.\nProfile and Skills\nA minimum of 4 to 5 years in a similar role managing complex technical projects.\nTravel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time.\nYou have extensive experience with Linux systems; proficient in Docker and/or Podman.\nStrong scripting abilities in Bash, Python and Node.js.\nYou have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.\nYou have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.\nFamiliarity with automation tools, especially Ansible experience, is preferred.\nKnowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift.\nStrong capability to troubleshoot complex issues across system resources and application stack traces.\nProficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.\nExceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset.\nCapable of managing multiple initiatives in a dynamic environment.\nExcellent communication skills for effective collaboration with cross-functional teams and external stakeholders.\nProficiency in Spanish would be considered a plus\nA passion for AI: Interest in additional education and research about Artificial Intelligence.\nAbout Everseen\nShrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.\n\nSupporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.\n\nTrusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.\n\nFounded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.\n\nWe are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.\n\nOur Culture\n\nOur culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.\nWe work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.\n\nOur Values\n\nWe OWN THE OUTCOME. No silos, no excuses.\n\nWe ARE CUSTOMER-FIRST. They guide our decisions.\n\nWe ARE ONE TEAM. Debate, decide, commit.\n\nWe MOVE WITH PACE. With simplicity and quality.\n\nWe RAISE THE BAR. On talent, innovation and impact.\n\nOur Commitment\nEverseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.\n\nEverseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.","company":"Everseen","rawCompany":"everseen","city":"Reston","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-11-11T07:42:41.136Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Solutions Engineer","description":"Everseen: A leader in vision AI solutions for the world’s leading retailers.\n\nWe are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.\nWhat you will do\nTechnical Support & Maintenance:\nProvide onsite and remote technical assistance and troubleshooting for platform users.\nPerform routine maintenance, POS integration, and issue resolution to enhance platform performance.\n\nProduct Performance:\nTake ownership of platform performance, driving improvements through proactive monitoring and issue identification.\n\nCustomer Engagement:\nInteract with customers to gather feedback, understand needs, and provide training.\nTailor system settings and deliver technical reports and actionable recommendations.\nServe as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.\n\nDeployment & Monitoring:\nOversee platform deployment and ensure efficient operation before, during, and after implementation.\nCollect and analyze data on platform usage, performance, and improvement opportunities.\n\nSolution Design:\nCollaborate with customers to analyze requirements and customize platform configurations.\nTranslate business needs into detailed technical specifications.\n\nRisk and Issue Management:\n Identify, document, and mitigate risks that could impact program success.\n\nCross-functional Collaboration:\nWork closely with software developers, R&D, and engineering teams to align application performance with specifications.\n\nTesting & Optimization:\nTest platform performance under various conditions, making necessary adjustments to configurations for optimal results.\n\nDocumentation:\nCreate and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.\nDocument changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.\n\nEscalation Management:\nAct as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams.\n\nCustomer Onboarding & Project Management:\nFacilitate customer onboarding through structured phases, providing regular program updates to senior management.\nDevelop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.\n\nSales Support:\nConduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.\nProfile and Skills\nA minimum of 4 to 5 years in a similar role managing complex technical projects.\nTravel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time.\nYou have extensive experience with Linux systems; proficient in Docker and/or Podman.\nStrong scripting abilities in Bash, Python and Node.js.\nYou have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.\nYou have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.\nFamiliarity with automation tools, especially Ansible experience, is preferred.\nKnowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift.\nStrong capability to troubleshoot complex issues across system resources and application stack traces.\nProficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.\nExceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset.\nCapable of managing multiple initiatives in a dynamic environment.\nExcellent communication skills for effective collaboration with cross-functional teams and external stakeholders.\nProficiency in Spanish would be considered a plus\nA passion for AI: Interest in additional education and research about Artificial Intelligence.\nAbout Everseen\nShrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.\n\nSupporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.\n\nTrusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.\n\nFounded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.\n\nWe are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.\n\nOur Culture\n\nOur culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.\nWe work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.\n\nOur Values\n\nWe OWN THE OUTCOME. No silos, no excuses.\n\nWe ARE CUSTOMER-FIRST. They guide our decisions.\n\nWe ARE ONE TEAM. Debate, decide, commit.\n\nWe MOVE WITH PACE. With simplicity and quality.\n\nWe RAISE THE BAR. On talent, innovation and impact.\n\nOur Commitment\nEverseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.\n\nEverseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.","datePosted":"2026-11-11T07:42:41.136Z","dateModified":"2026-11-11T07:42:41.136Z","hiringOrganization":{"@type":"Organization","name":"Everseen","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reston","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6665d409f9fc8a4fe2e4bfb7"},"url":"https://jobsearcher.com/jobs/6665d409f9fc8a4fe2e4bfb7"}}