{"schemaVersion":"jobsearcher.job.v1","id":"664c2193618ba871adcdb0a1","url":"https://jobsearcher.com/jobs/664c2193618ba871adcdb0a1","canonicalUrl":"https://jobsearcher.com/jobs/664c2193618ba871adcdb0a1","title":"Program Manager - Residence Program","description":"DescriptionThe Program Manager is responsible for overseeing program operations, staff performance, and service delivery to ensure high-quality, person-centered care. This role manages staff, client caseloads, and administrative functions while maintaining compliance with organizational policies and regulatory requirements. There is an emergency on call responsibility with this position.Essential Core ResponsibilitiesSupervision & Performance ManagementLead, train, and supervise a team of Lead CSCs and CSCs to maintain high performance and staff engagementOversee recruitment, onboarding, and ongoing professional development, including behavioral skills training (BST)Provide regular coaching, in-situ observation, and actionable performance feedbackMonitor and ensure accurate implementation of Individual Support Plans (ISPs) and active treatment protocolsAnalyze data to identify gaps, adjust interventions, and improve client outcomesAddress and document performance issues while fostering a positive and accountable team culturePromote effective team communication systems and ensure compliance with safety standardsCase ManagementManage full lifecycle of client caseloads from intake through dischargeDevelop, monitor, and update ISPs based on client progress and clinical dataConduct assessments, coordinate monthly clinical reviews, and track outcome progressEnsure timely and accurate completion of documentation, billing, and reporting requirementsCollaborate with families, caregivers, coordinators, and interdisciplinary teamsOversee service tracking and ensure quality service delivery aligned with person-centered goalsProvide direct support as needed, including ADLs, transportation, and medication administrationAdministrative LeadershipDevelop and manage staff schedules and client service plansMaintain systems for communication, documentation, and program sustainabilityEnsure compliance with internal policies, audits, and state/federal regulationsOversee medication administration systems and proper storage/handling proceduresCoordinate program activities, volunteer engagement, and client enrichment opportunitiesManage program resources, equipment, and operational needsSupport program admissions, audits, and regulatory reviewsOn-Call & Emergency ResponseServe as on-call supervisor, providing guidance and responding to emergencies as neededEnsure adherence to policies during crisis and unexpected situationsSupport emergency protocols, including weather events and safety incidentsRequirementsExperience Requirements1 – 2 years of prior experience in a position of similar scope, preferredAbility to supervise and motivate a team of staffAbility to communicate through verbal and written mediumsAbility to observe, ask questions, listen actively, and give and accept feedback effectivelyA high energy level, adaptability, assertiveness, patience and ability to work in a team environmentOperation of a motor vehicle is required which includes proof of a valid drivers license, an ability to maintain automobile liability insurance as required by state law in Virginia and an ability to qualify as a driver under Faison insurance guidelines.Education RequirementsHigh school degree or equivalent requiredBachelor’s degree preferredEssential Physical RequirementsPhysical RequirementsLift 50 poundsBend at all joints fluentlyMove in and out of and maintain a kneeling position for up to five minutesReach in all directionsGrasp using both hands Move quickly in both confined and open spaces to avoid safety issuesRun in order to retrieve an individual who is moving quickly away from staffMaintain balance while lowering to a half squat position","company":"Riti","rawCompany":"riti","city":"Henrico","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-06-02T00:11:57.531Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"39-9041.00","title":"Residential Advisors","slug":"residential-advisors"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"623990","title":"Other Residential Care Facilities","slug":"other-residential-care-facilities"},{"code":"623220","title":"Residential Mental Health and Substance Abuse Facilities","slug":"residential-mental-health-and-substance-abuse-facilities"},{"code":"623210","title":"Residential Intellectual and Developmental Disability Facilities","slug":"residential-intellectual-and-developmental-disability-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager - Residence Program","description":"DescriptionThe Program Manager is responsible for overseeing program operations, staff performance, and service delivery to ensure high-quality, person-centered care. This role manages staff, client caseloads, and administrative functions while maintaining compliance with organizational policies and regulatory requirements. There is an emergency on call responsibility with this position.Essential Core ResponsibilitiesSupervision & Performance ManagementLead, train, and supervise a team of Lead CSCs and CSCs to maintain high performance and staff engagementOversee recruitment, onboarding, and ongoing professional development, including behavioral skills training (BST)Provide regular coaching, in-situ observation, and actionable performance feedbackMonitor and ensure accurate implementation of Individual Support Plans (ISPs) and active treatment protocolsAnalyze data to identify gaps, adjust interventions, and improve client outcomesAddress and document performance issues while fostering a positive and accountable team culturePromote effective team communication systems and ensure compliance with safety standardsCase ManagementManage full lifecycle of client caseloads from intake through dischargeDevelop, monitor, and update ISPs based on client progress and clinical dataConduct assessments, coordinate monthly clinical reviews, and track outcome progressEnsure timely and accurate completion of documentation, billing, and reporting requirementsCollaborate with families, caregivers, coordinators, and interdisciplinary teamsOversee service tracking and ensure quality service delivery aligned with person-centered goalsProvide direct support as needed, including ADLs, transportation, and medication administrationAdministrative LeadershipDevelop and manage staff schedules and client service plansMaintain systems for communication, documentation, and program sustainabilityEnsure compliance with internal policies, audits, and state/federal regulationsOversee medication administration systems and proper storage/handling proceduresCoordinate program activities, volunteer engagement, and client enrichment opportunitiesManage program resources, equipment, and operational needsSupport program admissions, audits, and regulatory reviewsOn-Call & Emergency ResponseServe as on-call supervisor, providing guidance and responding to emergencies as neededEnsure adherence to policies during crisis and unexpected situationsSupport emergency protocols, including weather events and safety incidentsRequirementsExperience Requirements1 – 2 years of prior experience in a position of similar scope, preferredAbility to supervise and motivate a team of staffAbility to communicate through verbal and written mediumsAbility to observe, ask questions, listen actively, and give and accept feedback effectivelyA high energy level, adaptability, assertiveness, patience and ability to work in a team environmentOperation of a motor vehicle is required which includes proof of a valid drivers license, an ability to maintain automobile liability insurance as required by state law in Virginia and an ability to qualify as a driver under Faison insurance guidelines.Education RequirementsHigh school degree or equivalent requiredBachelor’s degree preferredEssential Physical RequirementsPhysical RequirementsLift 50 poundsBend at all joints fluentlyMove in and out of and maintain a kneeling position for up to five minutesReach in all directionsGrasp using both hands Move quickly in both confined and open spaces to avoid safety issuesRun in order to retrieve an individual who is moving quickly away from staffMaintain balance while lowering to a half squat position","datePosted":"2026-06-02T00:11:57.531Z","dateModified":"2026-06-02T00:11:57.531Z","hiringOrganization":{"@type":"Organization","name":"Riti","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Henrico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"664c2193618ba871adcdb0a1"},"url":"https://jobsearcher.com/jobs/664c2193618ba871adcdb0a1"}}