Technical Support Engineer

Interview : VideoVisa : USC, GC***Must be okay with 8-hour shifts on rotational basis during business hours between 4:00 am PT to 6:00pm PT after-hours from 6:00pm PT to 4:00am PT / weekly.***Summary:As a Sr. Business Systems Analyst on the STAR (Statistics and Reserves) Central Business Administration Function (CBAF) team, they will play an integral role in supporting the STAR suite of applications. These applications are used across the entire companies systems (all twelve districts) and the Board of the Governors to conduct regulatory and monetary policy.As a Sr. Business Systems Analyst, they will be responsible for satisfying our clients' (Board of Governors two delegated functions – Statistics and Reserves) business objectives through excellent customer service and technical analysis.Responsibilities:Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a 24x7 help desk environmentSupport and enhance day-to-day STAR operational services through:Application of technical expertise in resolving reported incidents or issuesAnalyzing complex business problems and performing related in-depth researchWorking with cross-functional teams to address business or system issuesUsing technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient mannerProducing training and technical documentation for existing and enhanced STAR business processes and applicationsActively participate in testing activities of the STAR suite of applications, monitor systems and perform system health checks on as needed basisDevelop a good understanding of the STAR business and inter-dependent systemsQualifications:No Peraton needed for this role.DynamoDBRedshiftAurora PostgresAthenaS3CloudWatch logsGlue jobLambdaECSEC2Step FunctionsSNSSQSKenesisGrafanaJava, OracleJira, ConfluenceProficiency in both on-premises and cloud-based application architectures (AWS)Must Haves:Incident management and problem resolution capabilitiesIntermediate to expert level query writing experience (Oracle, SQL Server, Redshift)Production Support (Level 1 and 2)Experience with shift work (after-hours and weekends) and on-call rotationsAbility to work in a fast-paced environment with tight deadlinesStrong written and verbal communication skills and an ability to interact professionally and influence all levels of staff, leadership and a diverse group of customers