{"schemaVersion":"jobsearcher.job.v1","id":"65fb4c02fd72598569b1ce4a","url":"https://jobsearcher.com/jobs/65fb4c02fd72598569b1ce4a","canonicalUrl":"https://jobsearcher.com/jobs/65fb4c02fd72598569b1ce4a","title":"Technical Support Engineer","description":"Technical Support Engineer\nSolovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you'll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.\nThe Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, customer success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.\nKey Responsibilities\nEfficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.\nAchieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.\nProduce and update knowledgebase articles regularly to aid customers and promote self-service solutions.\nConsistently meet customer communication targets 95% of the time, ensuring timely updates.\nSkills\nExperience in technical aptitude\nExperience in conflict resolution","company":"Solovis","rawCompany":"solovis","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-12T13:51:56.864Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Engineer\nSolovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you'll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.\nThe Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, customer success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.\nKey Responsibilities\nEfficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.\nAchieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.\nProduce and update knowledgebase articles regularly to aid customers and promote self-service solutions.\nConsistently meet customer communication targets 95% of the time, ensuring timely updates.\nSkills\nExperience in technical aptitude\nExperience in conflict resolution","datePosted":"2026-08-12T13:51:56.864Z","dateModified":"2026-08-12T13:51:56.864Z","hiringOrganization":{"@type":"Organization","name":"Solovis","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"65fb4c02fd72598569b1ce4a"},"url":"https://jobsearcher.com/jobs/65fb4c02fd72598569b1ce4a"}}