{"schemaVersion":"jobsearcher.job.v1","id":"65deb6cab2e7a15c032f7301","url":"https://jobsearcher.com/jobs/65deb6cab2e7a15c032f7301","canonicalUrl":"https://jobsearcher.com/jobs/65deb6cab2e7a15c032f7301","title":"Rooms Operations Manager","description":"Additional Information\r\nJob Number\r\n26081716\r\nJob Category\r\nRooms & Guest Services Operations\r\nLocation\r\n1501 Gaylord Trl, Grapevine, Texas, United States, 76051 VIEW ON MAP\r\nSchedule\r\nFull Time\r\nLocated Remotely?\r\nN\r\nPosition Type\r\nManagement\r\nPay Range\r\n$58,710-$73,000 annually\r\nBonus Eligible\r\nY\r\nJob Summary\r\nAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.\r\nCANDIDATE PROFILE\r\nEducation And Experience\r\nHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.\r\nOR\r\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.\r\nCORE WORK ACTIVITIES\r\nLeading Room Operations Team\r\nVerifies that goals are being translated to the team as they relate to guest tracking and productivity.\r\nCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.\r\nUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.\r\nVerifies that the team has the capabilities to meet expectations.\r\nLeads by example demonstrating self-confidence, energy and enthusiasm.\r\nAssists employees in understanding guests' ever-changing needs and expectations, and exceeding them.\r\nManaging Property Rooms Operations Function(s)\r\nAssists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).\r\nFollows property specific second effort and recovery plan.\r\nPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.\r\nTakes proactive approaches when dealing with employee concerns.\r\nExtends professionalism and courtesy to employees at all times.\r\nCommunicates/updates all goals and results with employees.\r\nMeets semiannually with staff on a one-to-one basis.\r\nAssists/teaches the team scheduling against guest and hours/occupied room goals.\r\nPerforms hourly job functions as needed.\r\nPerforms other duties, as assigned, to meet business needs.\r\nManaging And Monitoring Activities That Affect The Guest Experience\r\nUnderstands the brand's service culture.\r\nProvides excellent customer service by being readily available/approachable for all guests.\r\nStrives to continually improve guest and employee satisfaction.\r\nTakes proactive approaches when dealing with guest concerns.\r\nExtends professionalism and courtesy to guests at all times.\r\nResponds timely to customer service department request.\r\nVerifies that all team members meet or exceed all hospitality requirements.\r\nManaging Profitability\r\nAssists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).\r\nVerifies that a viable key control program is in place.\r\nReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.\r\nStrives to maximize the financial performance of the department.\r\nConducting Human Resources Activities\r\nInterviews and assists in making hiring decisions.\r\nReceives hiring recommendations from team supervisors.\r\nVerifies that orientations for new team members are thorough and completed in a timely fashion.\r\nSolicits employee feedback, utilizes an \"open door\" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.\r\nVerifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.\r\nCelebrates successes and publicly recognizes the contributions of team members.\r\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.\r\nWhy have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.\r\nBe\r\nwhere you can do your best work,\r\nbegin\r\nyour purpose,\r\nbelong\r\nto an amazing global team, and\r\nbecome\r\nthe best version of you.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Grapevine","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-08T02:04:57.824Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Rooms Operations Manager","description":"Additional Information\r\nJob Number\r\n26081716\r\nJob Category\r\nRooms & Guest Services Operations\r\nLocation\r\n1501 Gaylord Trl, Grapevine, Texas, United States, 76051 VIEW ON MAP\r\nSchedule\r\nFull Time\r\nLocated Remotely?\r\nN\r\nPosition Type\r\nManagement\r\nPay Range\r\n$58,710-$73,000 annually\r\nBonus Eligible\r\nY\r\nJob Summary\r\nAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.\r\nCANDIDATE PROFILE\r\nEducation And Experience\r\nHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.\r\nOR\r\n2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.\r\nCORE WORK ACTIVITIES\r\nLeading Room Operations Team\r\nVerifies that goals are being translated to the team as they relate to guest tracking and productivity.\r\nCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.\r\nUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.\r\nVerifies that the team has the capabilities to meet expectations.\r\nLeads by example demonstrating self-confidence, energy and enthusiasm.\r\nAssists employees in understanding guests' ever-changing needs and expectations, and exceeding them.\r\nManaging Property Rooms Operations Function(s)\r\nAssists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).\r\nFollows property specific second effort and recovery plan.\r\nPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.\r\nTakes proactive approaches when dealing with employee concerns.\r\nExtends professionalism and courtesy to employees at all times.\r\nCommunicates/updates all goals and results with employees.\r\nMeets semiannually with staff on a one-to-one basis.\r\nAssists/teaches the team scheduling against guest and hours/occupied room goals.\r\nPerforms hourly job functions as needed.\r\nPerforms other duties, as assigned, to meet business needs.\r\nManaging And Monitoring Activities That Affect The Guest Experience\r\nUnderstands the brand's service culture.\r\nProvides excellent customer service by being readily available/approachable for all guests.\r\nStrives to continually improve guest and employee satisfaction.\r\nTakes proactive approaches when dealing with guest concerns.\r\nExtends professionalism and courtesy to guests at all times.\r\nResponds timely to customer service department request.\r\nVerifies that all team members meet or exceed all hospitality requirements.\r\nManaging Profitability\r\nAssists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).\r\nVerifies that a viable key control program is in place.\r\nReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.\r\nStrives to maximize the financial performance of the department.\r\nConducting Human Resources Activities\r\nInterviews and assists in making hiring decisions.\r\nReceives hiring recommendations from team supervisors.\r\nVerifies that orientations for new team members are thorough and completed in a timely fashion.\r\nSolicits employee feedback, utilizes an \"open door\" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.\r\nVerifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.\r\nCelebrates successes and publicly recognizes the contributions of team members.\r\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.\r\nWhy have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.\r\nBe\r\nwhere you can do your best work,\r\nbegin\r\nyour purpose,\r\nbelong\r\nto an amazing global team, and\r\nbecome\r\nthe best version of you.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T02:04:57.824Z","dateModified":"2026-08-08T02:04:57.824Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Grapevine","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"65deb6cab2e7a15c032f7301"},"url":"https://jobsearcher.com/jobs/65deb6cab2e7a15c032f7301"}}