{"schemaVersion":"jobsearcher.job.v1","id":"65d221018a27a93a8c10dc2e","url":"https://jobsearcher.com/jobs/65d221018a27a93a8c10dc2e","canonicalUrl":"https://jobsearcher.com/jobs/65d221018a27a93a8c10dc2e","title":"Program Manager","description":"The Program Manager’s primary responsibilities are to manage the day-to-day operations and facilities, which involve implementing Los Angeles Business Source Center activity and contracts, interfacing with subcontractors, managing program content and initiatives, case management, and relationships in the community. Measures and documents the implementation status of any LABSC initiatives to ensure Program services and grant requirements are fulfilled. Responsible for assigning goals and benchmarks for each staff position and ensuring that all staff members understand their responsibilities and have the necessary training and material support.\nDirects and monitors Center staffing, including employee recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions, and disciplinary actions.\nThe Program Manager organizes programs and activities and manages a team of Business Coaches in the day-to-day operations of the Business Source Center to ensure it meets its stated goals. The Program Managers will assign goals and benchmarks for each staff position and ensure that all staff members understand their responsibilities and have the necessary training and material support.\nRegular interaction with their Program Director is expected to provide program updates and report on the program status. The Program Manager is responsible for serving a small caseload of clients to share the workload and to ensure that he/she understands how ICON CDC serves customers as he/she promotes the program and builds partnerships.\nCore Responsibilities\nSupervise and support Business Coaches with a diverse array of talents and responsibilities.\nManage a small caseload of Microenterprises and Small Businesses (less than 20)\nPackage loans\nRecruit and train staff and interns to provide high-quality services and effective outreach\nIdentify needs and lead the development of new tools and materials (i.e., business plan template, flyer design, etc.)\nFacilitate small businesses' quest for Access to Capital by assisting with loan packaging and identifying suitable lenders.\nImplement an evaluation tool to assess program strengths and identify areas for improvement.\nEnsuring goals are met, including customer satisfaction, safety, quality, and team member performance.\nQualifications/Skills/Experience\nBachelor’s degree in a related field (Business, Accounting, etc.) or five years of equivalent experience\nHave 3-5 years of business services work experience.\nExperience in coordinating services with outside agencies and with administrative systems & databases.\nProficient with Microsoft Office & Google Suite\nExcellent written and oral communication skills.\nKnowledge of general business practices\nBilingual-Spanish\nSmall Business Loan packaging experience a plus\nOther duties as assigned\nWorking on strategy with the marketing team\nJob Type: Full-time\nPay: $66,000.00 - $79,992.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth savings account\nPaid time off\nVision insurance\nWork Location: In person","company":"Icon Cdc","rawCompany":"icon cdc","city":"Pacoima","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:07:01.253Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"926110","title":"Administration of General Economic Programs","slug":"administration-of-general-economic-programs"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"561439","title":"Other Business Service Centers (including Copy Shops)","slug":"other-business-service-centers-including-copy-shops"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"The Program Manager’s primary responsibilities are to manage the day-to-day operations and facilities, which involve implementing Los Angeles Business Source Center activity and contracts, interfacing with subcontractors, managing program content and initiatives, case management, and relationships in the community. Measures and documents the implementation status of any LABSC initiatives to ensure Program services and grant requirements are fulfilled. Responsible for assigning goals and benchmarks for each staff position and ensuring that all staff members understand their responsibilities and have the necessary training and material support.\nDirects and monitors Center staffing, including employee recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions, and disciplinary actions.\nThe Program Manager organizes programs and activities and manages a team of Business Coaches in the day-to-day operations of the Business Source Center to ensure it meets its stated goals. The Program Managers will assign goals and benchmarks for each staff position and ensure that all staff members understand their responsibilities and have the necessary training and material support.\nRegular interaction with their Program Director is expected to provide program updates and report on the program status. The Program Manager is responsible for serving a small caseload of clients to share the workload and to ensure that he/she understands how ICON CDC serves customers as he/she promotes the program and builds partnerships.\nCore Responsibilities\nSupervise and support Business Coaches with a diverse array of talents and responsibilities.\nManage a small caseload of Microenterprises and Small Businesses (less than 20)\nPackage loans\nRecruit and train staff and interns to provide high-quality services and effective outreach\nIdentify needs and lead the development of new tools and materials (i.e., business plan template, flyer design, etc.)\nFacilitate small businesses' quest for Access to Capital by assisting with loan packaging and identifying suitable lenders.\nImplement an evaluation tool to assess program strengths and identify areas for improvement.\nEnsuring goals are met, including customer satisfaction, safety, quality, and team member performance.\nQualifications/Skills/Experience\nBachelor’s degree in a related field (Business, Accounting, etc.) or five years of equivalent experience\nHave 3-5 years of business services work experience.\nExperience in coordinating services with outside agencies and with administrative systems & databases.\nProficient with Microsoft Office & Google Suite\nExcellent written and oral communication skills.\nKnowledge of general business practices\nBilingual-Spanish\nSmall Business Loan packaging experience a plus\nOther duties as assigned\nWorking on strategy with the marketing team\nJob Type: Full-time\nPay: $66,000.00 - $79,992.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth savings account\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-04-12T21:07:01.253Z","dateModified":"2026-04-12T21:07:01.253Z","hiringOrganization":{"@type":"Organization","name":"Icon Cdc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pacoima","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"65d221018a27a93a8c10dc2e"},"url":"https://jobsearcher.com/jobs/65d221018a27a93a8c10dc2e"}}