{"schemaVersion":"jobsearcher.job.v1","id":"65bdf6e9e2abab0bf99a12e3","url":"https://jobsearcher.com/jobs/65bdf6e9e2abab0bf99a12e3","canonicalUrl":"https://jobsearcher.com/jobs/65bdf6e9e2abab0bf99a12e3","title":"Help Desk Analyst I","description":"Job Information\nJob Opening ID OTSI_2632_JOB\nDate Opened 08/17/2026\nIndustry Energy and Utilities\nJob Type Contract\nRequired Skills\nbig data\nVPN\n+24\nCity Topeka\nState/Province KS\nCountry United States\nZip/Postal Code 00000\nAbout Us\nOTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.\n\nOur focused technology areas:\n\nAI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)\n\nData & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)\n\nCloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)\n\nDigital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)\n\nQuality Engineering (Manual Testing, Non-functional testing, Test Automation, Digital Testing)\n\nEnterprise Platforms (SAP, Microsoft, Oracle, etc.)\n\nOur focused industries and target segments:\n\nBanking, Financial Services, & Insurance\n\nManufacturing, Transportation, & Logistics\n\nEnergy & Utilities\n\nTelecom & Media\n\nHealthcare & Life-sciences\n\nGovernment & Public Sector (FED, SLED, & Partners)\n\nHi-Tech\n\nJob Description\n\nObject Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I\n\nHELP DESK ANALYST I (Topeka, KS)\n\nMAJOR RESPONSIBILITES:\n\nUnder general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.\n\nCandidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously.\n\nSKILLS AND ABILITIES REQUIRED:\n\nDiagnose, troubleshoot, and resolve incidents and service requests for Windows workstations and laptops, Microsoft 365 services, corporate iPads and mobile devices, Citrix environments, enterprise applications, remote access, VPN, and connectivity issues.\n\nDeliver excellent customer service through professional communication, active listening, and problem-solving with employees at all levels, both technical and non-technical.\n\nDocument, track, and manage incidents and requests through ServiceNow while meeting established service level expectations.\n\nSupport user onboarding, access provisioning, password resets, MFA enrollment, and related identity and access management processes.\n\nUtilize knowledge articles, troubleshooting tools, and established procedures to efficiently resolve issues or escalate when appropriate.\n\nFollow company policies, security standards, and data protection requirements to safeguard company systems and information.\n\nCollaborate with Service Desk teammates and other IT support teams to resolve incidents, fulfill requests, and improve service delivery.\n\nParticipate in projects, testing, documentation updates, and continuous improvement initiatives as assigned.\n\nSupport adoption and troubleshooting of approved productivity, collaboration, and emerging workplace technologies.\n\n Participate in a rotating after-hours on-call schedule to provide support outside of core business hours.\n\nQUALIFICATIONS AND EXPERIENCE\n\nRequires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.\n\nExperience supporting enterprise technologies in a large corporate environment or utility organization is preferred.\n\nIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.\n\nAbout Us\n\nOTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernise complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.\n\nOur focused technologies are:\n\n• Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)\n\n• Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)\n\n• QA & Automation (Manual Testing, Non-functional testing, Test Automation, Digital Testing)\n\n• Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)\n\n• Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)","company":"Object Technology Solution","rawCompany":"object technology solution","city":"Topeka","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-08-19T19:26:47.631Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst I","description":"Job Information\nJob Opening ID OTSI_2632_JOB\nDate Opened 08/17/2026\nIndustry Energy and Utilities\nJob Type Contract\nRequired Skills\nbig data\nVPN\n+24\nCity Topeka\nState/Province KS\nCountry United States\nZip/Postal Code 00000\nAbout Us\nOTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.\n\nOur focused technology areas:\n\nAI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)\n\nData & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)\n\nCloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)\n\nDigital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)\n\nQuality Engineering (Manual Testing, Non-functional testing, Test Automation, Digital Testing)\n\nEnterprise Platforms (SAP, Microsoft, Oracle, etc.)\n\nOur focused industries and target segments:\n\nBanking, Financial Services, & Insurance\n\nManufacturing, Transportation, & Logistics\n\nEnergy & Utilities\n\nTelecom & Media\n\nHealthcare & Life-sciences\n\nGovernment & Public Sector (FED, SLED, & Partners)\n\nHi-Tech\n\nJob Description\n\nObject Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I\n\nHELP DESK ANALYST I (Topeka, KS)\n\nMAJOR RESPONSIBILITES:\n\nUnder general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.\n\nCandidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously.\n\nSKILLS AND ABILITIES REQUIRED:\n\nDiagnose, troubleshoot, and resolve incidents and service requests for Windows workstations and laptops, Microsoft 365 services, corporate iPads and mobile devices, Citrix environments, enterprise applications, remote access, VPN, and connectivity issues.\n\nDeliver excellent customer service through professional communication, active listening, and problem-solving with employees at all levels, both technical and non-technical.\n\nDocument, track, and manage incidents and requests through ServiceNow while meeting established service level expectations.\n\nSupport user onboarding, access provisioning, password resets, MFA enrollment, and related identity and access management processes.\n\nUtilize knowledge articles, troubleshooting tools, and established procedures to efficiently resolve issues or escalate when appropriate.\n\nFollow company policies, security standards, and data protection requirements to safeguard company systems and information.\n\nCollaborate with Service Desk teammates and other IT support teams to resolve incidents, fulfill requests, and improve service delivery.\n\nParticipate in projects, testing, documentation updates, and continuous improvement initiatives as assigned.\n\nSupport adoption and troubleshooting of approved productivity, collaboration, and emerging workplace technologies.\n\n Participate in a rotating after-hours on-call schedule to provide support outside of core business hours.\n\nQUALIFICATIONS AND EXPERIENCE\n\nRequires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.\n\nExperience supporting enterprise technologies in a large corporate environment or utility organization is preferred.\n\nIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.\n\nAbout Us\n\nOTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernise complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.\n\nOur focused technologies are:\n\n• Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)\n\n• Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)\n\n• QA & Automation (Manual Testing, Non-functional testing, Test Automation, Digital Testing)\n\n• Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)\n\n• Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)","datePosted":"2026-08-19T19:26:47.631Z","dateModified":"2026-08-19T19:26:47.631Z","hiringOrganization":{"@type":"Organization","name":"Object Technology Solution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Topeka","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"65bdf6e9e2abab0bf99a12e3"},"url":"https://jobsearcher.com/jobs/65bdf6e9e2abab0bf99a12e3"}}