Dispatch Assistant

Job DescriptionHere at Adcock Transport, we are a transport company based in Pennsylvania with remote locations across 5 states. We are hiring an admin/dispatch assistant to help us keep growing. If you’re dedicated and ambitious, Adcock Transport is an excellent place to grow your career. You will be responsible for taking calls from customers and drivers and making sure they have the required assistance they need. There will be inputting of data into our TMS platform, conducting follow up with drivers and creating backhaul for return trips as well as uploading carrier packets into both platforms.Must be a resident of PA. This is an in-office position.ResponsibilitiesAnswers phones and assists customers and drivers as needed.Order EntryVetting and updating carrier packets to upload into our TMSBuild backhauls and fill out existing loads with broker freightPerform follow up to ensure units are picked up and delivered in the time frame discussed and dates are updated in VLMS or Super DispatchEnsure that all notes are documented in company used platforms and communicated to allNecessary PartiesEffectively communicate with the drivers, customers and dispatchersEnsure that the customer/driver was taken care during the call and provide timely solutionsRespond to emails in a timely manner.QualificationsExcellent communication skills to collaborate with others under any type of conditionExcellent clerical and organizational skillsBasic computer knowledgeAbility to multitask with different, and sometimes conflicting, events happening at the same time.Ability to work under stress and remain calm.Ability to relay information in a fast-paced environment.High School diploma or GED equivalentAbility to follow procedures and regulations in relation to the transport industry.Incredible multitasking abilitiesExcellent customer service skillsAbility to follow through with tasks that originate from meetings or calls.The ability to think creatively.Ability to use a map.Job Type: Full-timePay: $30,000.00 – $40,000.00 per yearBenefits401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule8 hour shiftMonday to FridayExperienceDispatching: 1 year (Required)Job Category: Customer Service Logistics Office / Clerical TransportationJob Type: Full TimeJob Location: Manheim Pa