{"schemaVersion":"jobsearcher.job.v1","id":"65a265e7df9d08e60359c987","url":"https://jobsearcher.com/jobs/65a265e7df9d08e60359c987","canonicalUrl":"https://jobsearcher.com/jobs/65a265e7df9d08e60359c987","title":"Tech Support Analyst 2","description":"Tech Support Analyst 2\nLocation: Culpeper, VA 22701\nLocation: 100% ONSITE – Assigned VDOT Culpeper District\n\nRequirements: MUST possess a valid driver's license – will drive a state vehicle\n\nThis position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.\n\nKey Responsibilities:\n\n• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices\n• Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner\n• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams\n• Deliver outstanding customer service with a strong “customer-first” approach\n• Maintain accurate documentation of incidents, resolutions, and asset management\n• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations\n• Support the setup and testing of network drops, cable labeling, and physical connectivity checks\n• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations\n• Maintain organization and inventory of cabling tools, equipment, and supplies\n• Drive a state vehicle to various locations within the assigned region for onsite support\n\nQualifications:\n\n•\n\n• Valid driver's license (required)\n• Excellent verbal and written communication skills\n• Ability to work independently in a field environment and manage multiple priorities\n• Familiarity with basic network concepts and a willingness to learn structured cabling standards\n• Prior experience with IT support, help desk systems, or customer service preferred","company":"Softwaretechnologyinc","rawCompany":"softwaretechnologyinc","city":"Culpeper","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-11-04T10:00:17.968Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Analyst 2","description":"Tech Support Analyst 2\nLocation: Culpeper, VA 22701\nLocation: 100% ONSITE – Assigned VDOT Culpeper District\n\nRequirements: MUST possess a valid driver's license – will drive a state vehicle\n\nThis position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.\n\nKey Responsibilities:\n\n• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices\n• Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner\n• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams\n• Deliver outstanding customer service with a strong “customer-first” approach\n• Maintain accurate documentation of incidents, resolutions, and asset management\n• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations\n• Support the setup and testing of network drops, cable labeling, and physical connectivity checks\n• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations\n• Maintain organization and inventory of cabling tools, equipment, and supplies\n• Drive a state vehicle to various locations within the assigned region for onsite support\n\nQualifications:\n\n•\n\n• Valid driver's license (required)\n• Excellent verbal and written communication skills\n• Ability to work independently in a field environment and manage multiple priorities\n• Familiarity with basic network concepts and a willingness to learn structured cabling standards\n• Prior experience with IT support, help desk systems, or customer service preferred","datePosted":"2026-11-04T10:00:17.968Z","dateModified":"2026-11-04T10:00:17.968Z","hiringOrganization":{"@type":"Organization","name":"Softwaretechnologyinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Culpeper","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"65a265e7df9d08e60359c987"},"url":"https://jobsearcher.com/jobs/65a265e7df9d08e60359c987"}}