{"schemaVersion":"jobsearcher.job.v1","id":"659d970c6a63591724f6fd5c","url":"https://jobsearcher.com/jobs/659d970c6a63591724f6fd5c","canonicalUrl":"https://jobsearcher.com/jobs/659d970c6a63591724f6fd5c","title":"Technical Services Engineer II - Elevity","description":"Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.\n\nElevity is a combination of the words “elevate” and “security.” We aspire to elevate our clients’ businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.\n\nWe also aim to elevate every team members’ career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.\n\nOur work environment promotes both growth and balance – we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.\n\nIn this role you will:\n\nProvide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.\nTroubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.\nServe as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.\nLog all service requests and maintain comprehensive documentation in the ticketing system.\nGenerate detailed network and technical documentation.\nDeliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.\nCollaborate with other engineers and technicians to resolve client issues efficiently.\nSelf-schedule service calls on site/remote as needed for managed clients.\nComplete company-provided training and certifications as required.\n\nYou should have:\n\n3 years of technical experience in IT support or engineering roles.\nMinimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.\nObtain and maintain Elevity Approved Associate certification within 1 year.\nObtain and maintain required Elevity vendor certifications.\nKnowledge and hands-on experience with:\nServer hardware and operating systems (Windows Server 2016–2025)\nCloud platforms (Microsoft 365, Azure)\nNetworking infrastructure (switches, firewalls, wireless, VPNs)\nLaptop and desktop hardware\nMobile devices and tablets\nWindows and Mac desktop operating systems\nNetwork peripherals and printers.\nActive Directory\nAbility to work on technical issues through to completion with Elevity teams’ members as needed.\nValid driver’s license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.\nAbility to work on a rotating on-call schedule in order to provide consistent client support.\n\nElevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more!\n\nGordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.","company":"Elevity It","rawCompany":"elevity it","city":"Madison","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-09-12T09:32:33.923Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Engineer II - Elevity","description":"Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.\n\nElevity is a combination of the words “elevate” and “security.” We aspire to elevate our clients’ businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.\n\nWe also aim to elevate every team members’ career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.\n\nOur work environment promotes both growth and balance – we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.\n\nIn this role you will:\n\nProvide both remote and onsite support to resolve complex IT issues, meeting high customer service standards.\nTroubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure.\nServe as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers.\nLog all service requests and maintain comprehensive documentation in the ticketing system.\nGenerate detailed network and technical documentation.\nDeliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction.\nCollaborate with other engineers and technicians to resolve client issues efficiently.\nSelf-schedule service calls on site/remote as needed for managed clients.\nComplete company-provided training and certifications as required.\n\nYou should have:\n\n3 years of technical experience in IT support or engineering roles.\nMinimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors.\nObtain and maintain Elevity Approved Associate certification within 1 year.\nObtain and maintain required Elevity vendor certifications.\nKnowledge and hands-on experience with:\nServer hardware and operating systems (Windows Server 2016–2025)\nCloud platforms (Microsoft 365, Azure)\nNetworking infrastructure (switches, firewalls, wireless, VPNs)\nLaptop and desktop hardware\nMobile devices and tablets\nWindows and Mac desktop operating systems\nNetwork peripherals and printers.\nActive Directory\nAbility to work on technical issues through to completion with Elevity teams’ members as needed.\nValid driver’s license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.\nAbility to work on a rotating on-call schedule in order to provide consistent client support.\n\nElevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more!\n\nGordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.","datePosted":"2026-09-12T09:32:33.923Z","dateModified":"2026-09-12T09:32:33.923Z","hiringOrganization":{"@type":"Organization","name":"Elevity It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"659d970c6a63591724f6fd5c"},"url":"https://jobsearcher.com/jobs/659d970c6a63591724f6fd5c"}}