{"schemaVersion":"jobsearcher.job.v1","id":"6560f37d7d9412eccd6175ae","url":"https://jobsearcher.com/jobs/6560f37d7d9412eccd6175ae","canonicalUrl":"https://jobsearcher.com/jobs/6560f37d7d9412eccd6175ae","title":"Services Technician","description":"ServicePoint has a customer seeking a Services Technician for a 6-month+ 100% onsite position located in South San Francisco, CA. The hours would be standard hours of 8AM-5PM Monday-Friday. The responsibilities are as follows:\nManage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner\nProvide onboarding and offboarding support for employees\nDeliver desktop support in a Mac-first environment\nAdminister and support macOS devices using MDM tools\nTroubleshoot and support mixed environments including:\nmacOS (primary)\nGoogle Workspace (primary collaboration platform)\nWindows / Active Directory (secondary environment)\nMicrosoft 365 (Office, SharePoint, Azure, VDI – limited footprint)\nDeliver high-touch, white-glove IT support with strong communication and service standards\nSupport a highly visible ticketing environment where IT interactions are transparent across the organization\nTools & Technologies\nITSM / Ticketing: Jira (Slack-based IT support channel auto-generates tickets)\nSecurity / Endpoint Tools: CrowdStrike and related enterprise security tooling\nCollaboration Platforms:\no Google Workspace (primary)\no Microsoft 365 (limited use)\nAI Tools in Use (enterprise-enabled):\no Claude\no ChatGPT\no Gemini\nRequired Qualifications\n3–5 years of experience in desktop support or IT support roles\nStrong background in end-user support and ticketing systems\nExperience supporting Mac environments strongly preferred\nPrior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal)\nExcellent communication and customer service skills\nAbility to operate in a high-visibility, high-accountability support structure\nPay: $34.00 - $35.00 per hour\nWork Location: In person","company":"Servicepoint","rawCompany":"servicepoint","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T13:01:30.662Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Services Technician","description":"ServicePoint has a customer seeking a Services Technician for a 6-month+ 100% onsite position located in South San Francisco, CA. The hours would be standard hours of 8AM-5PM Monday-Friday. The responsibilities are as follows:\nManage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner\nProvide onboarding and offboarding support for employees\nDeliver desktop support in a Mac-first environment\nAdminister and support macOS devices using MDM tools\nTroubleshoot and support mixed environments including:\nmacOS (primary)\nGoogle Workspace (primary collaboration platform)\nWindows / Active Directory (secondary environment)\nMicrosoft 365 (Office, SharePoint, Azure, VDI – limited footprint)\nDeliver high-touch, white-glove IT support with strong communication and service standards\nSupport a highly visible ticketing environment where IT interactions are transparent across the organization\nTools & Technologies\nITSM / Ticketing: Jira (Slack-based IT support channel auto-generates tickets)\nSecurity / Endpoint Tools: CrowdStrike and related enterprise security tooling\nCollaboration Platforms:\no Google Workspace (primary)\no Microsoft 365 (limited use)\nAI Tools in Use (enterprise-enabled):\no Claude\no ChatGPT\no Gemini\nRequired Qualifications\n3–5 years of experience in desktop support or IT support roles\nStrong background in end-user support and ticketing systems\nExperience supporting Mac environments strongly preferred\nPrior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal)\nExcellent communication and customer service skills\nAbility to operate in a high-visibility, high-accountability support structure\nPay: $34.00 - $35.00 per hour\nWork Location: In person","datePosted":"2026-08-05T13:01:30.662Z","dateModified":"2026-08-05T13:01:30.662Z","hiringOrganization":{"@type":"Organization","name":"Servicepoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6560f37d7d9412eccd6175ae"},"url":"https://jobsearcher.com/jobs/6560f37d7d9412eccd6175ae"}}