Senior Process Architect

10+ years in process architecture, business analysis or operational transformation -with at least five years in financial servicesDeep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, paymentsProven experience leading process discovery and current-state documentation at scale (100+ processes)Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint managementExperience designing processes for case management platforms - Pega, Appian, homegrown, or equivalentFluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalentComfortable facilitating workshops with VP and SVP-level operational and technology stakeholdersStrong commercial awareness - able to build and validate Green $ savings cases and ROI modelsExperience with prioritisation frameworks and backlog management in an agile delivery contextStrong written communication - capable of producing board-ready discovery packs and executive presentations