{"schemaVersion":"jobsearcher.job.v1","id":"65151f197fc15a404e535324","url":"https://jobsearcher.com/jobs/65151f197fc15a404e535324","canonicalUrl":"https://jobsearcher.com/jobs/65151f197fc15a404e535324","title":"Systems Integration","description":"NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration to join our team in plano, Texas (US-TX), United States (US).Technician (NS122)Position OverviewWe are hiring a nan Technician within the Field Services domain.This role is responsible for Data Center Installation and Network SupportProcess datacenter hardware requests within the allocated and prescribed service level agreements (SLAs) for each activity requested while staffing the UPS datacenter facilities 24x7 for urgent service restoration hardware needs.Perform non-emergency hardware repairs and escort vendor technician dispatch throughout the restricted access datacenter environment. Execute technical debt responsibilities regarding physical server decommissioning, powering down and removing of End of Service Life (EOSL) servers. The Datacenter Hardware Support Services team is responsible for all datacenter server hardware support and associated vendor dispatch escort while working within the restricted access area.Additionally, the team provides a 24x7 onsite presence for urgent, business impacting engagement and triage of production incidents, ensuring high availability, reliability, and performance of enterprise systems in a 24x7 environment. Key ResponsibilitiesCore Responsibility: Data Center Installation and Network SupportProcess datacenter hardware requests within the allocated and prescribed service level agreements (SLAs) for each activity requested while staffing the UPS datacenter facilities 24x7 for urgent service restoration hardware needs. Perform non-emergency hardware repairs and escort vendor technician dispatch throughout the restricted access datacenter environment. Execute technical debt responsibilities regarding physical server decommissioning, powering down and removing of End of Service Life (EOSL) servers. The Datacenter Hardware Support Services team is responsible for all datacenter server hardware support and associated vendor dispatch escort while working within the restricted access area. Additionally, the team provides a 24x7 onsite presence for urgent, business impacting engagement and triage of production incidentsPerform advanced troubleshooting across systems, networks, or applicationsLead or support incident, problem, and change management processesConduct root cause analysis and implement permanent fixesProactively monitor and respond to alerts and outagesAutomate operational tasks using scripting/tools where applicableEnsure compliance with SLAs, KPIs, and service delivery standardsMaintain SOPs, knowledge base, and documentationTechnical Skills & ToolsRequired tools/technologies: nanStrong troubleshooting skills, monitoring tools expertise, and automation capability expected. Experience & Level ExpectationsYears of experience required: 3+Position level: nanRole Depth ExpectationsExecute operational tasks and follow runbooksEscalate complex issues to senior teamsLearn tools and processes continuouslyInterview Evaluation GuideScreening QuestionsExplain your hands-on experience with nan.Walk through a real incident related to Technician and how you resolved it.How do you perform root cause analysis and prevent recurrence?How do you handle high-severity incidents under pressure?How do you follow SOPs and escalation processes?How do you prioritize multiple incidents? Must-HaveSkillsHands-on experience with nanStrong troubleshooting and RCA capabilityExperience in production support environmentNice-to-HaveSkillsAutomation/scripting experience (Python, PowerShell, etc.)Experience with enterprise monitoring toolsCertifications relevant to domainRed FlagsLack of real incident handling experienceInability to explain troubleshooting steps clearlyNo hands-on exposure to listed toolsAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Posting Date: Department: IS Staff Aug - 1493010011","company":"NTT Data","rawCompany":"ntt data","city":"Plano","state":"TX","isRemote":false,"isActive":true,"createdAt":"2026-09-03T06:29:22.341Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Integration","description":"NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration to join our team in plano, Texas (US-TX), United States (US).Technician (NS122)Position OverviewWe are hiring a nan Technician within the Field Services domain.This role is responsible for Data Center Installation and Network SupportProcess datacenter hardware requests within the allocated and prescribed service level agreements (SLAs) for each activity requested while staffing the UPS datacenter facilities 24x7 for urgent service restoration hardware needs.Perform non-emergency hardware repairs and escort vendor technician dispatch throughout the restricted access datacenter environment. Execute technical debt responsibilities regarding physical server decommissioning, powering down and removing of End of Service Life (EOSL) servers. The Datacenter Hardware Support Services team is responsible for all datacenter server hardware support and associated vendor dispatch escort while working within the restricted access area.Additionally, the team provides a 24x7 onsite presence for urgent, business impacting engagement and triage of production incidents, ensuring high availability, reliability, and performance of enterprise systems in a 24x7 environment. Key ResponsibilitiesCore Responsibility: Data Center Installation and Network SupportProcess datacenter hardware requests within the allocated and prescribed service level agreements (SLAs) for each activity requested while staffing the UPS datacenter facilities 24x7 for urgent service restoration hardware needs. Perform non-emergency hardware repairs and escort vendor technician dispatch throughout the restricted access datacenter environment. Execute technical debt responsibilities regarding physical server decommissioning, powering down and removing of End of Service Life (EOSL) servers. The Datacenter Hardware Support Services team is responsible for all datacenter server hardware support and associated vendor dispatch escort while working within the restricted access area. Additionally, the team provides a 24x7 onsite presence for urgent, business impacting engagement and triage of production incidentsPerform advanced troubleshooting across systems, networks, or applicationsLead or support incident, problem, and change management processesConduct root cause analysis and implement permanent fixesProactively monitor and respond to alerts and outagesAutomate operational tasks using scripting/tools where applicableEnsure compliance with SLAs, KPIs, and service delivery standardsMaintain SOPs, knowledge base, and documentationTechnical Skills & ToolsRequired tools/technologies: nanStrong troubleshooting skills, monitoring tools expertise, and automation capability expected. Experience & Level ExpectationsYears of experience required: 3+Position level: nanRole Depth ExpectationsExecute operational tasks and follow runbooksEscalate complex issues to senior teamsLearn tools and processes continuouslyInterview Evaluation GuideScreening QuestionsExplain your hands-on experience with nan.Walk through a real incident related to Technician and how you resolved it.How do you perform root cause analysis and prevent recurrence?How do you handle high-severity incidents under pressure?How do you follow SOPs and escalation processes?How do you prioritize multiple incidents? Must-HaveSkillsHands-on experience with nanStrong troubleshooting and RCA capabilityExperience in production support environmentNice-to-HaveSkillsAutomation/scripting experience (Python, PowerShell, etc.)Experience with enterprise monitoring toolsCertifications relevant to domainRed FlagsLack of real incident handling experienceInability to explain troubleshooting steps clearlyNo hands-on exposure to listed toolsAbout NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. 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