{"schemaVersion":"jobsearcher.job.v1","id":"6501df8c219094be6967e073","url":"https://jobsearcher.com/jobs/6501df8c219094be6967e073","canonicalUrl":"https://jobsearcher.com/jobs/6501df8c219094be6967e073","title":"Cloud IT Support Specialist","description":"WELCOME TO COMPTECH\nGood people. Dedicated People. Hard-working people.\nCompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.\n\nJob Description\n\nJob Title: Cloud IT Support Specialist\nLocation: Remote\nSupporting: The Defense Logistics Agency (DLA) ** Must hold Active Top Secret Security Clearance**\n\nOverview\nCompTech is seeking a qualified, cleared, Critical Cloud & Infrastructure IT Support Specialist to support mission-critical cloud and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including system installation, configuration, troubleshooting, user assistance, and training, while ensuring high levels of system availability, performance, and security. The specialist supports operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management Framework (RMF), responds to incidents and service requests, and collaborates with engineering, cybersecurity, and operations teams to ensure secure, reliable, and compliant service delivery.\nQualified candidates will have:\nSix (6) years of progressive experience in the field of Information Processing including hands – on experience supporting Department of Defense (DoD) IT hosting solutions. Years of experience should encompass:\nThree (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.\nTwo (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.\n\nKey responsibilities include:\nDiagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels.\nPerforming planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality.\nResearching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives.\nDeveloping and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency.\nCreating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff.\nInstalling, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of enterprise and mission-critical systems.\nPerforming system backup, restoration, and recovery operations to ensure data integrity, system availability, and continuity of operations.\nConsulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions.\nConducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements.\nPreparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments.\nEnsuring strict adherence to DoD and DLA information security and cybersecurity policies, including the application of security controls, risk management principles, and continuous monitoring practices.\nSupporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state.\n\nCertification and Clearance Requirements:\nRequired Certifications – A combination totaling at least three (3), one (1) from each listed below:\nIA Level: IAT-II: One (1) of the following:\nCCNA Security\nCySA+\nGICSP\nGSEC\nSecurity+ CE\nCND\nSSCP\nCASP+ CE\nCCNP Security\nCISA\nCISSP (or Associate)\nGCED\nGCIH\nand one of the following:\nGoogle Associate Cloud Engineer\nGoogle Professional Cloud Architect\nand One of the following:\nAWS Certified Cloud Practitioner\nAWS Certified Security – Specialty\nAWS Certified Solutions Architect – Associate\nAWS Certified Solutions Architect – Professional\nAWS Certified SysOps Administrator\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft Certified: Azure Solutions Architect Expert\nMicrosoft Certified Azure Security Engineer Associate\nOracle Cloud Infrastructure Cloud Operations\nRed Hat Certified Engineer\nSecurity Clearance Requirements:\nSecret ** Must have ACTIVE Top Secret Security Clearance to be considered for this role**\nSalary:\n$75k - $85k Benefits + 401k + matching\n\nEqual Employment Opportunity\nCompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.","company":"Comptech Computer Technologies","rawCompany":"comptech computer technologies","city":"Dayton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:43:59.500Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud IT Support Specialist","description":"WELCOME TO COMPTECH\nGood people. Dedicated People. Hard-working people.\nCompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.\n\nJob Description\n\nJob Title: Cloud IT Support Specialist\nLocation: Remote\nSupporting: The Defense Logistics Agency (DLA) ** Must hold Active Top Secret Security Clearance**\n\nOverview\nCompTech is seeking a qualified, cleared, Critical Cloud & Infrastructure IT Support Specialist to support mission-critical cloud and infrastructure environments. This role is responsible for the planning, coordination, and delivery of IT support services, including system installation, configuration, troubleshooting, user assistance, and training, while ensuring high levels of system availability, performance, and security. The specialist supports operations in compliance with DoD cybersecurity policies, FedRAMP, and the Risk Management Framework (RMF), responds to incidents and service requests, and collaborates with engineering, cybersecurity, and operations teams to ensure secure, reliable, and compliant service delivery.\nQualified candidates will have:\nSix (6) years of progressive experience in the field of Information Processing including hands – on experience supporting Department of Defense (DoD) IT hosting solutions. Years of experience should encompass:\nThree (3) of which are specialized in Information Processing and involve a range of hardware/software solutions.\nTwo (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.\n\nKey responsibilities include:\nDiagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels.\nPerforming planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality.\nResearching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives.\nDeveloping and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency.\nCreating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff.\nInstalling, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of enterprise and mission-critical systems.\nPerforming system backup, restoration, and recovery operations to ensure data integrity, system availability, and continuity of operations.\nConsulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions.\nConducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements.\nPreparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments.\nEnsuring strict adherence to DoD and DLA information security and cybersecurity policies, including the application of security controls, risk management principles, and continuous monitoring practices.\nSupporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state.\n\nCertification and Clearance Requirements:\nRequired Certifications – A combination totaling at least three (3), one (1) from each listed below:\nIA Level: IAT-II: One (1) of the following:\nCCNA Security\nCySA+\nGICSP\nGSEC\nSecurity+ CE\nCND\nSSCP\nCASP+ CE\nCCNP Security\nCISA\nCISSP (or Associate)\nGCED\nGCIH\nand one of the following:\nGoogle Associate Cloud Engineer\nGoogle Professional Cloud Architect\nand One of the following:\nAWS Certified Cloud Practitioner\nAWS Certified Security – Specialty\nAWS Certified Solutions Architect – Associate\nAWS Certified Solutions Architect – Professional\nAWS Certified SysOps Administrator\nMicrosoft Certified: Azure Administrator Associate\nMicrosoft Certified: Azure Solutions Architect Expert\nMicrosoft Certified Azure Security Engineer Associate\nOracle Cloud Infrastructure Cloud Operations\nRed Hat Certified Engineer\nSecurity Clearance Requirements:\nSecret ** Must have ACTIVE Top Secret Security Clearance to be considered for this role**\nSalary:\n$75k - $85k Benefits + 401k + matching\n\nEqual Employment Opportunity\nCompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.","datePosted":"2026-04-14T10:43:59.500Z","dateModified":"2026-04-14T10:43:59.500Z","hiringOrganization":{"@type":"Organization","name":"Comptech Computer Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dayton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6501df8c219094be6967e073"},"url":"https://jobsearcher.com/jobs/6501df8c219094be6967e073"}}