{"schemaVersion":"jobsearcher.job.v1","id":"64f907cd8b8bc5c19ebe782b","url":"https://jobsearcher.com/jobs/64f907cd8b8bc5c19ebe782b","canonicalUrl":"https://jobsearcher.com/jobs/64f907cd8b8bc5c19ebe782b","title":"Technical Support Specialist","description":"Technical Support Specialist | Cornell College | Mount Vernon, IA\n\nAt our partner institution at Cornell College\n\nThe Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user’s inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.\n\nHours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.\n\nDuties and Responsibilities:\nSoftware installation and upgrades, software troubleshooting, image deployment, and patch maintenance.\nMaintain and develop documentation relative to hardware and software inventory.\nWork with users to analyze, troubleshoot, and repair computer hardware and software.\nAssist users with the use of supported hardware, software and peripherals.\nAssist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.\nAssist with projects and maintenance.\nProvide support for printer and copier related issues.\nAttend and actively participate in regular team meetings.\nReview, input, and update service tickets from the centralized ticketing system.\nKnowledge of troubleshooting procedures and good analytical skills.\nProficient in all skills, policies, procedures and protocol required to complete assigned tasks.\nKeep abreast of industry technologies to enhance technical skills.\nMaintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.\nGood interpersonal skills, with a focus on rapport-building, listening, and questioning skills.\nOther duties as assigned.\n\nRequirements:\nMinimum Associates degree in Information Technology or equivalent experience.\nKnowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.\nBasic experience with network equipment and troubleshooting is a plus.\nAbility to adjust work schedule to business needs\nMust be able to lift 50 lbs. as need to move equipment across the campus environment\nMust be able to sit long periods at a time and or stand long periods at a time\nAbility to absorb and retain information quickly.\nAbility to present information in a user-friendly language.\nSelf-motivated and directed.\nAbility to effectively prioritize and execute tasks.\nAbility to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.\n\nDynamic Campus Core Values\nBE A:\nServant Leader\nTeam Player\nAccountable\nAct with the highest integrity\nProvide excellent customer service\nFind solutions not problems","company":"Dynamiccampus","rawCompany":"dynamiccampus","city":"Mt Vernon","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:12:45.201Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"611310","title":"Colleges, Universities, and Professional Schools","slug":"colleges-universities-and-professional-schools"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Technical Support Specialist | Cornell College | Mount Vernon, IA\n\nAt our partner institution at Cornell College\n\nThe Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user’s inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.\n\nHours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.\n\nDuties and Responsibilities:\nSoftware installation and upgrades, software troubleshooting, image deployment, and patch maintenance.\nMaintain and develop documentation relative to hardware and software inventory.\nWork with users to analyze, troubleshoot, and repair computer hardware and software.\nAssist users with the use of supported hardware, software and peripherals.\nAssist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.\nAssist with projects and maintenance.\nProvide support for printer and copier related issues.\nAttend and actively participate in regular team meetings.\nReview, input, and update service tickets from the centralized ticketing system.\nKnowledge of troubleshooting procedures and good analytical skills.\nProficient in all skills, policies, procedures and protocol required to complete assigned tasks.\nKeep abreast of industry technologies to enhance technical skills.\nMaintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.\nGood interpersonal skills, with a focus on rapport-building, listening, and questioning skills.\nOther duties as assigned.\n\nRequirements:\nMinimum Associates degree in Information Technology or equivalent experience.\nKnowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.\nBasic experience with network equipment and troubleshooting is a plus.\nAbility to adjust work schedule to business needs\nMust be able to lift 50 lbs. as need to move equipment across the campus environment\nMust be able to sit long periods at a time and or stand long periods at a time\nAbility to absorb and retain information quickly.\nAbility to present information in a user-friendly language.\nSelf-motivated and directed.\nAbility to effectively prioritize and execute tasks.\nAbility to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.\n\nDynamic Campus Core Values\nBE A:\nServant Leader\nTeam Player\nAccountable\nAct with the highest integrity\nProvide excellent customer service\nFind solutions not problems","datePosted":"2026-08-03T18:12:45.201Z","dateModified":"2026-08-03T18:12:45.201Z","hiringOrganization":{"@type":"Organization","name":"Dynamiccampus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mt Vernon","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"64f907cd8b8bc5c19ebe782b"},"url":"https://jobsearcher.com/jobs/64f907cd8b8bc5c19ebe782b"}}