{"schemaVersion":"jobsearcher.job.v1","id":"64bed5dc5db14dc76b3cbfeb","url":"https://jobsearcher.com/jobs/64bed5dc5db14dc76b3cbfeb","canonicalUrl":"https://jobsearcher.com/jobs/64bed5dc5db14dc76b3cbfeb","title":"Customer Support Representative (Remote)","description":"Position: Customer Support AssociateLocation: Remote (Utah)Compensation: Base Pay: $21.00 - $22.50 / hourTotal Compensation: Top performers exceed $31.50/hour + Uncapped bonusesWhat this means: Uncapped earning potential with a proven 40%+ uplift for high performers.Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.Responsibilities:Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.Ideal Profile:1-2+ years of proven customer support expertise in fast-paced, high-stakes environmentsMaster of professional communication with ability to command high volume inquiriesFast and accurate typist: 50+ WPM requiredProficient in modern support systems: Zendesk, Gorgias, or Freshdesk on ShopifyExcited by technology and sees AI as a partner that enhances skillsThe Puffy DNAWe're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.Go All-In: When the mission demands it, we rally as one team to cross the finish line.✨ Your Total Compensation & Benefits💰 Compensation:Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential🏥 Health & Protection:Comprehensive medical, dental, and vision insurance🌴 Time Off:Generous Paid Time Off (PTO) + US Public holidays💼 Work Environment:Access to AI-native tool stackLearning & development opportunitiesInternational team collaboration (14+ nationalities)✅ Other Benefits:401(k) with Company MatchFree Puffy mattress after 6 months$1,000 Puffy/Halo Board store credit after 1 yearReady to Shape Your Story?Click \"Apply\" and take the first step.","company":"Puffy","rawCompany":"puffy","state":"UT","isRemote":true,"isActive":false,"createdAt":"2026-04-12T18:58:42.682Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative (Remote)","description":"Position: Customer Support AssociateLocation: Remote (Utah)Compensation: Base Pay: $21.00 - $22.50 / hourTotal Compensation: Top performers exceed $31.50/hour + Uncapped bonusesWhat this means: Uncapped earning potential with a proven 40%+ uplift for high performers.Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.Responsibilities:Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.Ideal Profile:1-2+ years of proven customer support expertise in fast-paced, high-stakes environmentsMaster of professional communication with ability to command high volume inquiriesFast and accurate typist: 50+ WPM requiredProficient in modern support systems: Zendesk, Gorgias, or Freshdesk on ShopifyExcited by technology and sees AI as a partner that enhances skillsThe Puffy DNAWe're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.Go All-In: When the mission demands it, we rally as one team to cross the finish line.✨ Your Total Compensation & Benefits💰 Compensation:Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential🏥 Health & Protection:Comprehensive medical, dental, and vision insurance🌴 Time Off:Generous Paid Time Off (PTO) + US Public holidays💼 Work Environment:Access to AI-native tool stackLearning & development opportunitiesInternational team collaboration (14+ nationalities)✅ Other Benefits:401(k) with Company MatchFree Puffy mattress after 6 months$1,000 Puffy/Halo Board store credit after 1 yearReady to Shape Your Story?Click \"Apply\" and take the first step.","datePosted":"2026-04-12T18:58:42.682Z","dateModified":"2026-04-12T18:58:42.682Z","hiringOrganization":{"@type":"Organization","name":"Puffy","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"64bed5dc5db14dc76b3cbfeb"},"url":"https://jobsearcher.com/jobs/64bed5dc5db14dc76b3cbfeb"}}