{"schemaVersion":"jobsearcher.job.v1","id":"64b8bd719726d1bb006c4cf6","url":"https://jobsearcher.com/jobs/64b8bd719726d1bb006c4cf6","canonicalUrl":"https://jobsearcher.com/jobs/64b8bd719726d1bb006c4cf6","title":"Mobile Telecom Support Engineer","description":"Location\nRemote\nEmployment Type\nFull time\nLocation Type\nRemote\nDepartment\nEngineering\n\nMobile Telecom Support Engineer\nWe’re looking for a Mobile Support engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues that could affect customers.\nYour role will be part of the telecom team within a dynamic and busy telecom company and will work alongside individuals who are highly experienced and experts in their field. This is a great opportunity for someone who wants to learn all about mobile telecom networks.\nYou will maintain and improve the OXIO’s network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.\nKey responsibilities :\nTechnical\nGood understanding of Mobile Networks 2G/3G/4G/5G\nTroubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, GTPv2, S1AP, SGsAP,IuCS, IuPS, Gr, Gn/Gp, S6a, S11, S5/S8, Gm, Rx, Cx etc.)\nTroubleshooting International Roaming issues (voice and data) reported by outbound subscribers.\nWorking together with worldwide mobile operator engineers to make live tests and perform analysis to find the root cause\nCreating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures\nTechnical support to NOC engineers to analyze and solve issues.\nLiase with MNOs to represent the telecom team on the country.\nManagement\nResponsive to L3 telecom incidents, NOC hotline calls and emails\nPerforms L3-level troubleshooting and resolves or escalates on telecom matters.\nDevelopment of KPIs and other metrics to monitor key aspects in mobile network performance\nDevelopment of training material related to signalling / troubleshooting / best practices\nReport and coordinate faults rectification with other operators and service providers\nAbility to troubleshoot, document, and assess proper escalation channel and team or group.\nKey qualifications :\n10+ years experience working in a telecom environment doing L3 support or similar roles\nProtocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks\nSolid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.\nAnalysis of signalling traces using Wireshark\nSS7 signalling network troubleshooting\nProficiency with Grafana, Prometheus, ElasticSearch\nBasic Python / Linux / Bash knowledge\nAbility to work on a 24/7 on-call rotating roster\nExcellent written and verbal communication skills\nExcellent interpersonal skills\nProficient English written and spoken\nOXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at hr@oxio.io for more information.","company":"Oxio","rawCompany":"oxio","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T14:50:48.838Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517112","title":"Wireless Telecommunications Carriers (except Satellite)","slug":"wireless-telecommunications-carriers-except-satellite"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Mobile Telecom Support Engineer","description":"Location\nRemote\nEmployment Type\nFull time\nLocation Type\nRemote\nDepartment\nEngineering\n\nMobile Telecom Support Engineer\nWe’re looking for a Mobile Support engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues that could affect customers.\nYour role will be part of the telecom team within a dynamic and busy telecom company and will work alongside individuals who are highly experienced and experts in their field. This is a great opportunity for someone who wants to learn all about mobile telecom networks.\nYou will maintain and improve the OXIO’s network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.\nKey responsibilities :\nTechnical\nGood understanding of Mobile Networks 2G/3G/4G/5G\nTroubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, GTPv2, S1AP, SGsAP,IuCS, IuPS, Gr, Gn/Gp, S6a, S11, S5/S8, Gm, Rx, Cx etc.)\nTroubleshooting International Roaming issues (voice and data) reported by outbound subscribers.\nWorking together with worldwide mobile operator engineers to make live tests and perform analysis to find the root cause\nCreating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures\nTechnical support to NOC engineers to analyze and solve issues.\nLiase with MNOs to represent the telecom team on the country.\nManagement\nResponsive to L3 telecom incidents, NOC hotline calls and emails\nPerforms L3-level troubleshooting and resolves or escalates on telecom matters.\nDevelopment of KPIs and other metrics to monitor key aspects in mobile network performance\nDevelopment of training material related to signalling / troubleshooting / best practices\nReport and coordinate faults rectification with other operators and service providers\nAbility to troubleshoot, document, and assess proper escalation channel and team or group.\nKey qualifications :\n10+ years experience working in a telecom environment doing L3 support or similar roles\nProtocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks\nSolid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.\nAnalysis of signalling traces using Wireshark\nSS7 signalling network troubleshooting\nProficiency with Grafana, Prometheus, ElasticSearch\nBasic Python / Linux / Bash knowledge\nAbility to work on a 24/7 on-call rotating roster\nExcellent written and verbal communication skills\nExcellent interpersonal skills\nProficient English written and spoken\nOXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at hr@oxio.io for more information.","datePosted":"2026-08-03T14:50:48.838Z","dateModified":"2026-08-03T14:50:48.838Z","hiringOrganization":{"@type":"Organization","name":"Oxio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"64b8bd719726d1bb006c4cf6"},"url":"https://jobsearcher.com/jobs/64b8bd719726d1bb006c4cf6"}}