{"schemaVersion":"jobsearcher.job.v1","id":"64b7ff65e49a35ee0772f28a","url":"https://jobsearcher.com/jobs/64b7ff65e49a35ee0772f28a","canonicalUrl":"https://jobsearcher.com/jobs/64b7ff65e49a35ee0772f28a","title":"End User Computing (EUC) Lead","description":"End User Computing (EUC) Lead\nNashville TN, Onsite 37203\nVideo Interview\n6+months contract\nJob Summary\nThe Onsite End User Computing (EUC) Lead is responsible for leading onsite EUC operations, ensuring high-quality end-user support, SLA adherence, and operational excellence. This role combines hands-on technical expertise with team leadership, stakeholder management, and continuous service improvement to deliver a seamless end-user experience.\nKey Responsibilities:\nOperational Leadership\n· Lead and oversee EUC support operations (L2/L3)\n· Ensure SLA, KPI, and customer satisfaction targets are consistently met\n· Act as the primary onsite point of contact for EUC-related matters\n· Provide VIP and executive support as required\nTeam Management\n· Guide, mentor, and support onsite EUC engineers/analysts\n· Perform workload management, shift planning, and task prioritization\n· Conduct knowledge sharing, training, and SOP adherence\n· Drive performance improvement and ownership within the team\nTechnical Responsibilities\n· Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer’s support\n· Support Microsoft 365,Active Directory collaboration tools, and enterprise applications\n· Troubleshoot complex EUC issues and coordinate escalations with teams and vendors\n· Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs\n· Ensure compliance with security standards, patching, and endpoint protection\nProcess & Continuous Improvement\n· Review and enhance SOPs, KBs, and operational processes\n· Identify service improvement opportunities and risk areas and drive corrective actions\n· Ensure accurate ticket documentation and reporting\n· Participate in incident management, RCA, and problem management activities\nStakeholder & Vendor Management\n· Communicate effectively with business stakeholders and leadership\n· Participate in major incident bridges and provide clear updates\nRequired Skills & Qualifications\n· Strong experience in End User Computing , Citrix, AVD, AD environments\n· Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications\n· Hands-on experience with ITSM tools (ServiceNow)\n· Solid understanding of Active Directory, Group Policy,SCCM,Intune and endpoint management\n· Strong leadership, communication, and stakeholder management skills\n· Ability to manage multiple priorities in a fast-paced onsite environment\nPreferred Skills\n· Experience with Intune, SCCM, Adaptiva similar endpoint tools\n· Exposure to Citrix / AVD / VDI technologies\n· Knowledge of ITIL processes (Incident, Problem, Change)\n· Experience in managed services or global support models\nJob Type: Contract\nPay: $20.00 - $26.00 per hour\nEducation:\nHigh school or equivalent (Required)\nExperience:\nEnd User Computing : 5 years (Required)\nITSM tools (ServiceNow): 1 year (Required)\nCitrix, AVD, AD : 1 year (Preferred)\nAbility to Commute:\nNashville, TN 37203 (Required)\nWork Location: In person","company":"Apn Consulting","rawCompany":"apn consulting","city":"Franklin","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:14:48.670Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User Computing (EUC) Lead","description":"End User Computing (EUC) Lead\nNashville TN, Onsite 37203\nVideo Interview\n6+months contract\nJob Summary\nThe Onsite End User Computing (EUC) Lead is responsible for leading onsite EUC operations, ensuring high-quality end-user support, SLA adherence, and operational excellence. This role combines hands-on technical expertise with team leadership, stakeholder management, and continuous service improvement to deliver a seamless end-user experience.\nKey Responsibilities:\nOperational Leadership\n· Lead and oversee EUC support operations (L2/L3)\n· Ensure SLA, KPI, and customer satisfaction targets are consistently met\n· Act as the primary onsite point of contact for EUC-related matters\n· Provide VIP and executive support as required\nTeam Management\n· Guide, mentor, and support onsite EUC engineers/analysts\n· Perform workload management, shift planning, and task prioritization\n· Conduct knowledge sharing, training, and SOP adherence\n· Drive performance improvement and ownership within the team\nTechnical Responsibilities\n· Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer’s support\n· Support Microsoft 365,Active Directory collaboration tools, and enterprise applications\n· Troubleshoot complex EUC issues and coordinate escalations with teams and vendors\n· Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs\n· Ensure compliance with security standards, patching, and endpoint protection\nProcess & Continuous Improvement\n· Review and enhance SOPs, KBs, and operational processes\n· Identify service improvement opportunities and risk areas and drive corrective actions\n· Ensure accurate ticket documentation and reporting\n· Participate in incident management, RCA, and problem management activities\nStakeholder & Vendor Management\n· Communicate effectively with business stakeholders and leadership\n· Participate in major incident bridges and provide clear updates\nRequired Skills & Qualifications\n· Strong experience in End User Computing , Citrix, AVD, AD environments\n· Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications\n· Hands-on experience with ITSM tools (ServiceNow)\n· Solid understanding of Active Directory, Group Policy,SCCM,Intune and endpoint management\n· Strong leadership, communication, and stakeholder management skills\n· Ability to manage multiple priorities in a fast-paced onsite environment\nPreferred Skills\n· Experience with Intune, SCCM, Adaptiva similar endpoint tools\n· Exposure to Citrix / AVD / VDI technologies\n· Knowledge of ITIL processes (Incident, Problem, Change)\n· Experience in managed services or global support models\nJob Type: Contract\nPay: $20.00 - $26.00 per hour\nEducation:\nHigh school or equivalent (Required)\nExperience:\nEnd User Computing : 5 years (Required)\nITSM tools (ServiceNow): 1 year (Required)\nCitrix, AVD, AD : 1 year (Preferred)\nAbility to Commute:\nNashville, TN 37203 (Required)\nWork Location: In person","datePosted":"2026-08-04T00:14:48.670Z","dateModified":"2026-08-04T00:14:48.670Z","hiringOrganization":{"@type":"Organization","name":"Apn Consulting","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"64b7ff65e49a35ee0772f28a"},"url":"https://jobsearcher.com/jobs/64b7ff65e49a35ee0772f28a"}}