{"schemaVersion":"jobsearcher.job.v1","id":"64a0da95ce6ed1acd587e41f","url":"https://jobsearcher.com/jobs/64a0da95ce6ed1acd587e41f","canonicalUrl":"https://jobsearcher.com/jobs/64a0da95ce6ed1acd587e41f","title":"IT Support Analyst","description":"StoneAge Holdings is the global leader in designing and manufacturing high-pressure waterblast tooling and automated, IoT-enabled/robotic equipment, based in Durango, CO, with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots!StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for their durability, performance, and innovation in industrial cleaning applications. We are an innovative, employee-owned company that aims to change our industry and the world through advancing technical products and services – and with our unique, people-centric culture.\n\nStoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture.\nPosition Summary\nThe IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment.\n\nKey Responsibilities\n\nProvide Tier 1–2 technical support for onsite and remote employees\nSupport Windows 10 and Windows 11 client systems\nConfigure, deploy, image, and troubleshoot workstations\nSupport Microsoft 365 applications\nManage user accounts following least-privilege principles\nAssist with basic network and VPN troubleshooting\nIdentify and escalate potential security incidents\nDocument issues and resolutions in the ticketing system\nAssist with IT projects and technology rollouts\nRequired Knowledge, Skills & Experience\n\n3-5 years of IT support or helpdesk experience\nExperience supporting Windows and Microsoft 365\nBasic networking and cybersecurity knowledge\nStrong communication and customer service skills\nTravel Requirements\n\nOccasional travel (less than 25%)\nTEAM CULTURE\n\nCustomer-Focused: Passionate about delivering outstanding customer service.\nDedicated: Hardworking, trustworthy, and committed to giving 100% daily. “It’s not my job\" doesn’t exist here.\nAdaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.\nPositive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.\nRespectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.\nWe are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan (\"ESOP\"), in which shares of company stock are allocated to eligible employees each year.\nOur \"Own It\" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.\nPlease visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!","company":"Stoneage Tools","rawCompany":"stoneage tools","city":"Durango","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:54:00.378Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst","description":"StoneAge Holdings is the global leader in designing and manufacturing high-pressure waterblast tooling and automated, IoT-enabled/robotic equipment, based in Durango, CO, with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots!StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for their durability, performance, and innovation in industrial cleaning applications. We are an innovative, employee-owned company that aims to change our industry and the world through advancing technical products and services – and with our unique, people-centric culture.\n\nStoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture.\nPosition Summary\nThe IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment.\n\nKey Responsibilities\n\nProvide Tier 1–2 technical support for onsite and remote employees\nSupport Windows 10 and Windows 11 client systems\nConfigure, deploy, image, and troubleshoot workstations\nSupport Microsoft 365 applications\nManage user accounts following least-privilege principles\nAssist with basic network and VPN troubleshooting\nIdentify and escalate potential security incidents\nDocument issues and resolutions in the ticketing system\nAssist with IT projects and technology rollouts\nRequired Knowledge, Skills & Experience\n\n3-5 years of IT support or helpdesk experience\nExperience supporting Windows and Microsoft 365\nBasic networking and cybersecurity knowledge\nStrong communication and customer service skills\nTravel Requirements\n\nOccasional travel (less than 25%)\nTEAM CULTURE\n\nCustomer-Focused: Passionate about delivering outstanding customer service.\nDedicated: Hardworking, trustworthy, and committed to giving 100% daily. “It’s not my job\" doesn’t exist here.\nAdaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.\nPositive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.\nRespectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.\nWe are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan (\"ESOP\"), in which shares of company stock are allocated to eligible employees each year.\nOur \"Own It\" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.\nPlease visit our website at www.stoneagetools.com to get a better sense of our company and our employee-owned culture!","datePosted":"2026-04-14T10:54:00.378Z","dateModified":"2026-04-14T10:54:00.378Z","hiringOrganization":{"@type":"Organization","name":"Stoneage Tools","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durango","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"64a0da95ce6ed1acd587e41f"},"url":"https://jobsearcher.com/jobs/64a0da95ce6ed1acd587e41f"}}