{"schemaVersion":"jobsearcher.job.v1","id":"649d0cdaca217afd7c32bbf4","url":"https://jobsearcher.com/jobs/649d0cdaca217afd7c32bbf4","canonicalUrl":"https://jobsearcher.com/jobs/649d0cdaca217afd7c32bbf4","title":"System Administrator","description":"ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in Torrington, CT.\n\nWe are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, Help Desk Engineer, or IT Support Technician)to join our team. This role supports clients both remotely and on-site in Torrington, CT.\n\nWe’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.\nKey Responsibilities\nDeliver remote and on-site technical support to clients with professionalism and urgency\nMonitor client systems to help identify and flag potential issues before they cause downtime\nCollaborate with clients to understand their basic IT needs and escalate more complex issues as needed\nProvide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations\nAssist with Office 365 administration, including basic user management and email configuration support\nSupport fundamental network protocols such as TCP/IP under the guidance of senior staff\nUtilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management\nAssist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments\nDocument all technical procedures and client interactions accurately in the ticketing system\nEscalate complex or unresolved issues to L2/L3 engineers in a timely manner\nRequired Qualifications\n1–2 years of experience in IT support or a related field; internship or help desk experience a plus\nBasic familiarity with Microsoft Windows Server and Windows 10 environments\nFoundational understanding of networking concepts and system administration\nStrong troubleshooting and problem-solving mindset, with a willingness to learn\nExcellent communication and organizational skills\nAbility to multitask and work independently or as part of a team\nReliable commute to Torrington, CT or willingness to relocate\nBenefits\nHealth Insurance\nRTO (Responsible Time Off)\n401(k) Matching\nSchedule\n8-hour shift: 8:30 AM – 5:30 PM\nLocation: Onsite - Torrington, CT\nJob Type: Full-Time\nSalary: $50,000 annually\nProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth.\nProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","company":"Protech It Solutions","rawCompany":"protech it solutions","city":"Torrington","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-08-05T16:12:49.312Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"System Administrator","description":"ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in Torrington, CT.\n\nWe are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, Help Desk Engineer, or IT Support Technician)to join our team. This role supports clients both remotely and on-site in Torrington, CT.\n\nWe’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.\nKey Responsibilities\nDeliver remote and on-site technical support to clients with professionalism and urgency\nMonitor client systems to help identify and flag potential issues before they cause downtime\nCollaborate with clients to understand their basic IT needs and escalate more complex issues as needed\nProvide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations\nAssist with Office 365 administration, including basic user management and email configuration support\nSupport fundamental network protocols such as TCP/IP under the guidance of senior staff\nUtilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management\nAssist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments\nDocument all technical procedures and client interactions accurately in the ticketing system\nEscalate complex or unresolved issues to L2/L3 engineers in a timely manner\nRequired Qualifications\n1–2 years of experience in IT support or a related field; internship or help desk experience a plus\nBasic familiarity with Microsoft Windows Server and Windows 10 environments\nFoundational understanding of networking concepts and system administration\nStrong troubleshooting and problem-solving mindset, with a willingness to learn\nExcellent communication and organizational skills\nAbility to multitask and work independently or as part of a team\nReliable commute to Torrington, CT or willingness to relocate\nBenefits\nHealth Insurance\nRTO (Responsible Time Off)\n401(k) Matching\nSchedule\n8-hour shift: 8:30 AM – 5:30 PM\nLocation: Onsite - Torrington, CT\nJob Type: Full-Time\nSalary: $50,000 annually\nProTech IT Solutions, a New Charter Technologies Company, was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth.\nProTech IT, a New Charter Technologies Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ProTech IT recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","datePosted":"2026-08-05T16:12:49.312Z","dateModified":"2026-08-05T16:12:49.312Z","hiringOrganization":{"@type":"Organization","name":"Protech It Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Torrington","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"649d0cdaca217afd7c32bbf4"},"url":"https://jobsearcher.com/jobs/649d0cdaca217afd7c32bbf4"}}