{"schemaVersion":"jobsearcher.job.v1","id":"648ebabf0d32b8dddf00223c","url":"https://jobsearcher.com/jobs/648ebabf0d32b8dddf00223c","canonicalUrl":"https://jobsearcher.com/jobs/648ebabf0d32b8dddf00223c","title":"Relocation Concierge","description":"CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.\r\nTemporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.\r\nManaged Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.\r\nAs part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening. Full details will be shared if an offer is extended.\r\nOur office is in North Central Phoenix. New employees will complete office training for the first few weeks . Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.\r\nComputer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.\r\nThis position has a salary of approximately $50,000.00 annually and is also eligible for an annual bonus. The schedule will be primarily Monday-Friday daytime hours.\r\nJob Summary\r\nThe Relocation Concierge will serve as the main point of contact to our high-end policyholders. This person will be the voice and face of our company and ensure all customers have a pleasant experience to meet their needs for temporary housing.\r\nDuties/Responsibilities\r\nProvide information and education to high-end policyholders throughout the housing process\r\nTake initial housing requests and complete initial calls to high-end policyholders.\r\nComplete furniture orders for the high-end policyholders upon moving into long term housing.\r\nFollow up with high-end policyholders regarding check outs, move ins, and move outs.\r\nCoordination of housing extensions, notice to vacates, and pickup of furniture, housewares, and appliances.\r\nManage the needs of the policyholder and ensure claim expenses are within policy limits.\r\nObtain adjuster approvals and accurately process extensions if needed.\r\nResolve any customer service issues related to the stay in the rental property and follow up regarding move-out dates.\r\nManage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.\r\nCollects monies owed from high-end policyholders.\r\nMay periodically perform work outside of core business hours to ensure the customer's needs are met.\r\nPerforms other duties as necessary or assigned.\r\nQualifications\r\nSkills/Abilities:\r\nExcellent written and verbal communication skills.\r\nStrong problem-solving skills with a proactive and innovative focus.\r\nMust demonstrate accuracy, attention to detail, and excellent organization skills.\r\nStrong ability to multitask. Sense of urgency and deadline oriented.\r\nIntermediate competency in math.\r\nAbility to demonstrate compassion and handle sensitive information.\r\nProficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)\r\nEducation And/or Experience\r\nMinimum of 4 years Customer Service experience, background with high-end customer service preferred.\r\nTyping speed 40 wpm or higher preferred.\r\nStable work history with excellent attendance\r\nHigh School Diploma or equivalent required, college coursework preferred.\r\nJ-18808-Ljbffr","company":"Crs","rawCompany":"crs","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:05:29.090Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"484210","title":"Used Household and Office Goods Moving","slug":"used-household-and-office-goods-moving"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Relocation Concierge","description":"CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.\r\nTemporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.\r\nManaged Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.\r\nAs part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening. Full details will be shared if an offer is extended.\r\nOur office is in North Central Phoenix. New employees will complete office training for the first few weeks . Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings.\r\nComputer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.\r\nThis position has a salary of approximately $50,000.00 annually and is also eligible for an annual bonus. The schedule will be primarily Monday-Friday daytime hours.\r\nJob Summary\r\nThe Relocation Concierge will serve as the main point of contact to our high-end policyholders. This person will be the voice and face of our company and ensure all customers have a pleasant experience to meet their needs for temporary housing.\r\nDuties/Responsibilities\r\nProvide information and education to high-end policyholders throughout the housing process\r\nTake initial housing requests and complete initial calls to high-end policyholders.\r\nComplete furniture orders for the high-end policyholders upon moving into long term housing.\r\nFollow up with high-end policyholders regarding check outs, move ins, and move outs.\r\nCoordination of housing extensions, notice to vacates, and pickup of furniture, housewares, and appliances.\r\nManage the needs of the policyholder and ensure claim expenses are within policy limits.\r\nObtain adjuster approvals and accurately process extensions if needed.\r\nResolve any customer service issues related to the stay in the rental property and follow up regarding move-out dates.\r\nManage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.\r\nCollects monies owed from high-end policyholders.\r\nMay periodically perform work outside of core business hours to ensure the customer's needs are met.\r\nPerforms other duties as necessary or assigned.\r\nQualifications\r\nSkills/Abilities:\r\nExcellent written and verbal communication skills.\r\nStrong problem-solving skills with a proactive and innovative focus.\r\nMust demonstrate accuracy, attention to detail, and excellent organization skills.\r\nStrong ability to multitask. Sense of urgency and deadline oriented.\r\nIntermediate competency in math.\r\nAbility to demonstrate compassion and handle sensitive information.\r\nProficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)\r\nEducation And/or Experience\r\nMinimum of 4 years Customer Service experience, background with high-end customer service preferred.\r\nTyping speed 40 wpm or higher preferred.\r\nStable work history with excellent attendance\r\nHigh School Diploma or equivalent required, college coursework preferred.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T08:05:29.090Z","dateModified":"2026-04-09T08:05:29.090Z","hiringOrganization":{"@type":"Organization","name":"Crs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"648ebabf0d32b8dddf00223c"},"url":"https://jobsearcher.com/jobs/648ebabf0d32b8dddf00223c"}}