ITSM Administrator (Must Reside in Texas)

ITSM Administrator (Must Reside in Texas) page is loaded## ITSM Administrator (Must Reside in Texas)locations: ASC - San Antoniotime type: Full timeposted on: Posted Todayjob requisition id: 014671Job Description and RequirementsRandolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Service Manager Administrator to join our amazing IT Technical Services team!The IT Service Manager Administrator will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided) • Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environmentThe IT Service Manager Administrator is responsible for the administration and functionality of a cloud-based service management system. Collaborates with the vendor, various departments, gathering applications/workflow requirements, troubleshooting, creation and testing of associated work flows.Essential Functions and Responsibilities:* Liaison for the ticketing application vendor and troubleshooting problems related to the application administration. Ensuring any scheduled upgrades are communicated and performed with minimal downtime or impact to application functionality* Responsible for creation/maintenance of all ticketing application business objects, validation constraints, business rules, pick lists, templates and expressions for business units using the ticketing application* Responsible for any creation and maintenance of ITSM application knowledge base articles for IT and end users* Provide ticket application documentation and training* Build, test, and maintain application work flows and build Request offerings as needed* Maintain Wiki processes / procedures* Management and resolution of incidents utilizing ITSM Service Desk applications* Performing routine maintenance to include performance monitoring and error identification & remediation* Monitor User/Group Access/Access Control Lists* Monitor, maintain and provide support on Ivanti Neurons for reporting and collaboration with other systems* All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)Requirements:* Associate's degree in information technology. In lieu of associate's degree, two years of related experience will equal to associate's degree* Minimum one year of job-related work experience* Strong customer service skills* Understanding of business unit functions* Strong verbal/writing skills* Strong organization / time management skills* Basic coding knowledge of HTML and C++/C# or Java OR debugging knowledgeSkills and/or Certification and Licensing:* ITSM and ITIL Certification a plus* Knowledge of service management software - Ivanti /Neurons/Service Now/BMC Remedy* Knowledge of Service Requests, Incidents, Problems, Change Management, Configuration Items and tool reporting* Knowledge of MS Office/Excel for report data extractionsAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.Careers at RBFCURandolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.Recognized for financial stability, our credit union consistently receives the highest ratings of "Five Star" and "Superior" from respected organizations that evaluate financial institutions in the United States.We're frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.Our BenefitsRBFCU is proud to offer a comprehensive benefits package, including:* 401(k) with matching incentives — up to 10 percent* Competitive pay* Medical, vision and dental benefits available to employees and their families from the first day of employment* Tuition reimbursement plans* Life insurance* Pharmacy discount programs* Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options* Paid time off* Parental leave* Company-paid benefits include: + Long-term disability + Basic life insurance + Wellness program + Credit-monitoring service + Employee assistance program* Training and volunteer opportunitiesApply to join the RBFCU family! J-18808-Ljbffr