{"schemaVersion":"jobsearcher.job.v1","id":"648d19fd60d29cedaea2a79b","url":"https://jobsearcher.com/jobs/648d19fd60d29cedaea2a79b","canonicalUrl":"https://jobsearcher.com/jobs/648d19fd60d29cedaea2a79b","title":"Support Coordinator (Next Step)","description":"PRIMARY PURPOSE OF JOB:\nThis is a professional full-time, hourly Targeted Case Management (TCM) position within the Missouri Department of Mental Health (DMH) Developmental Disabilities (DD) system. Support Coordinators assist individuals with developmental disabilities in gaining access to needed medical, social, educational, and other services, as defined in the Missouri Division of Developmental Disabilities Targeted Case Management program and in accordance with federal Medicaid guidelines.\nThis description may not include all the duties, knowledge, skills, or abilities associated with this position.\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS:\nManage a diverse caseload of moderate size and complexity.\nInterview individuals, their families, and other responsible parties. Assist in completing necessary documents. Collect basic data and obtain appropriate additional information from other agencies. Participate in the inter-disciplinary team meetings to review each case.\nPrepare and complete case notes, quarterly reviews, annual reviews, support monitoring and any other required reports concerning the Person-Centered Support Plan (PCSP) in accordance with Department of Mental Health (DMH) guidelines, Medicaid regulations and Abilities First policy.\nComplete all required documentation (PCSPs, waiver paperwork, support monitoring, etc.) in a timely manner following DMH regulations, Medicaid guidelines, Abilities First policy, and all applicable regulatory requirements.\nComplete and enter casenote documentation into SETWorks billing system daily, no later than 72 business hours after TCM activity.\nMaintain a monthly/yearly Service Goal of billable 75% of hours worked, ensuring service provided is documented in the SETWorks system.\nMaintain individual’s client record in accordance with DMH and Medicaid guidelines.\nFacilitate the interdisciplinary team’s development of the PCSP for everyone served.\nAttend interdisciplinary team meetings to discuss individuals’ eligibility, PCSP, progress, and possible changes in supports or services.\nPrepare Utilization Review justification and service authorizations and arrange for individuals to access services.\nMonitor services to ensure that the terms of the authorization are being fulfilled by the contracted providers, to check on quality of services, and to review individual progress according to the state support-monitoring directive. If any concerns are noted complete proper follow up following the Service Monitoring Directive. If the concern remains unresolved complete follow up notifying the Senior/Assistant Director and Director of any concerns needing addressed.\nDevelop individualized goals and outcomes with each individual recognizing and identifying changing his/her wants and needs. Identify any available natural supports. Provide information about appropriate community resources.\nContinuously assess the supports in place for the individual and ensure they are effective toward supporting the individual to reach his/her goals as identified in the -PCSP.\nCollaborate with Senior Support Coordinator to obtain funding for needed services that cannot be met using natural supports.\nMaintain contact with every individual on caseload as per DMH guidelines. This includes monthly face-to-face visits and completion of monthly Support Monitoring according to DMH guidelines with all individuals receiving Residential services. Document and report any concerns following the Service Monitoring directive.\nMeet face-to-face with individuals on caseloads that Abilities First serves. Verify documentation of PCSP and services with the contracted provider.\nReview provider documentation including daily progress notes, provider summaries, incident reports, and service authorizations that result in provider billing for accuracy of services authorized.\nVisit service agencies, attend meetings, and confer with senior staff to become informed concerning community resources for persons with developmental disabilities.\nReview literature and confer with senior staff concerning theories and practices in the fields of social work, psychology, special education, and health care for persons with developmental disabilities.\nAttend all relevant training and in-services as required by Abilities First and DMH.\nBe available to handle emergency situations with individuals as needed in accordance with Abilities First Policy and state regulations (i.e. abuse/neglect, mandated reporting, etc.). Support Coordinators are mandated reporters.\nOffice space will be provided; however, working outside of the office is permitted when approved by the Director of Support Coordination.\nAttend staff meetings concerning new or revised policies and procedures and implement new information accordingly.\nLight lifting required. Extensive sitting.\nMust be able to pass a background screening.\nMust have a valid Missouri driver’s license, reliable transportation, an acceptable driving record, and auto liability insurance that meet the requirements set by Abilities First.\nMust be able to drive for work-related assignments.\nMust have either a reliable broadband internet service provider or hard-wired (no cell/satellite) high speed internet with internet speed at no less than 15 mbps to work remotely from home with provided laptop and office equipment.\nPerform other related work as assigned.\nLEADERSHIP, ETHICS, AND PROFESSIONAL CONDUCT:\nAbilities First employees are expected to model exemplary leadership at all times. This includes representing the agency in a positive, respectful, and professional manner through words, actions, and expressions. Employees are expected to communicate concerns, challenges, and differing perspectives through the established chain of command, using constructive, solution-focused, and professional language rather than judgmental or disparaging commentary. Abilities First expects staff to observe the highest ethical standards, maintain professional conduct above reproach and demonstrate unwavering integrity in all internal and external interactions.\nWORK ENVIRONMENT:\nThe work environment described here is representative of those an employee encounters while performing the essential duties and responsibilities of this job. The work environment is fast-paced and result-oriented, which presents multiple demands with frequent interruptions, constantly shifting schedules and priorities and simultaneous deadlines requiring the employee to be flexible, organized and cooperative. This position has access to confidential information. This requires the employee to maintain a high level of knowledge in confidentiality, agency policy and procedure, and applicable laws.\nKNOWLEDGE, SKILLS AND ABILITIES:\nIntermediate knowledge of a specific discipline such as social work, psychology, special education, counseling, health care, or occupational therapy\nIntroductory knowledge of case management methods, principles, and techniques\nIntroductory knowledge of various developmental disabilities and corresponding vendors and services available for individuals\nIntroductory knowledge of interviewing methods, principles, and techniques\nAbility to manage a caseload of individuals with developmental disabilities, to keep service plans current, and to maintain accurate records\nAbility to collect and analyze information to make decisions concerning an individual’s service plan\nAbility to identify potential abuse and neglect situations and follow protocol according to all applicable regulatory requirements\nAbility to quickly assess and evaluate crisis situations and problem solve with other parties involved to resolve conflict in a healthy positive manner\nAbility to develop an individualized, logical, feasible, and practical PSCP for individuals with developmental disabilities\nAbility to evaluate the progress of individuals and the quality of their service programs\nAbility to communicate effectively orally and in writing\nAbility to work in a professional manner within the Board structure and with outside agencies, organizations, contracted providers, schools, advocates, families, and the individuals we support\nEstablish clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies\nEstablish effective working relationships with co-workers and the public\nPresent a positive image of the Board to the public\nDemonstrates professional work ethic\nAbility to complete work within the specified timelines and in an accurate manner\nMaintain a positive attitude\nMaintain an ethical approach to all circumstances\nAbility to return calls and emails within 24-48 hours, unless the situation has been cleared with a supervisor\nAbility to dress appropriately for the situation. Professional dress or business casual is required at the office\nBe punctual\nAbility to bend, sit, stand, and stoop\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job duties\nCORE COMPETENCIES:\nCore competencies align with the Abilities First Core Values – OATH\nOne Team One Mission\nContributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.\nEngagement Readiness – Demonstrating a willingness to commit to one’s work and to invest one’s time, talent and best efforts in accomplishing organizational goals.\nAccountable, respectful service\nContinuous Improvement – Originating action to improve existing conditions and processes, identifying improvements opportunities, generating ideas, and implementing solutions.\nQuality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\nTechnical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related area, keeping up with current developments and trends in area of expertise.\nTransparent stewardship\nDecision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.\nPlanning and Organizing – Establishing courses of action for self and others to ensure that work is completed effectively.\nHold the rope\nAdaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.\nLeadership Disposition – Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.\nEDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:\nA bachelor’s degree from an accredited college or university.\nExperience professionally or personally working with someone who has a Developmental Disability.\nPHYSICAL CONTEXT AND WORK ENVIRONMENT:\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.\nPhysical Requirements\n\nPercentage of Work Time Spent on Activity\n\n0-24%\n25-49%\n50-74%\n75-100%\n\nSeeing: Must be able to see to read documents/reports and focus on computer for an extended period.\nX\n\nHearing: Must be able to hear well enough to communicate with coworkers and general public.\nX\n\nSitting: Must be able to sit for long periods of time.\nX\n\nStanding/Walking: Must be able to move about the work area.\nX\n\nClimbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and filing in a bottom drawer file cabinet.\nX\n\nLifting/Pulling/Pushing: Must be able to lift 20 pounds with or without reasonable assistance.\nX\n\nDriving: Must be able to drive locally for work-related assignments.\n\nX\n\nGrasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.\n\nX\n\nThe work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.\nWorks in an office environment with the option for some remote work.\nAbilities First offers a flexible schedule and relaxed environment.\nThe statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.\nRevised 6-9-2014; 5-22-15; 5-17-16; 4-11-17; 12-7-17; 12-21-18; 1-3-19; 10-05-20; 11-20-20; 12-08-20; 07-10-2021; 09-01.2021; 07-14-2022, 12-18-24","company":"Abilities First","rawCompany":"abilities first","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-03T17:42:20.624Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"}],"industries":[{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"623990","title":"Other Residential Care Facilities","slug":"other-residential-care-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Coordinator (Next Step)","description":"PRIMARY PURPOSE OF JOB:\nThis is a professional full-time, hourly Targeted Case Management (TCM) position within the Missouri Department of Mental Health (DMH) Developmental Disabilities (DD) system. Support Coordinators assist individuals with developmental disabilities in gaining access to needed medical, social, educational, and other services, as defined in the Missouri Division of Developmental Disabilities Targeted Case Management program and in accordance with federal Medicaid guidelines.\nThis description may not include all the duties, knowledge, skills, or abilities associated with this position.\nESSENTIAL FUNCTIONS AND PERFORMANCE AREAS:\nManage a diverse caseload of moderate size and complexity.\nInterview individuals, their families, and other responsible parties. Assist in completing necessary documents. Collect basic data and obtain appropriate additional information from other agencies. Participate in the inter-disciplinary team meetings to review each case.\nPrepare and complete case notes, quarterly reviews, annual reviews, support monitoring and any other required reports concerning the Person-Centered Support Plan (PCSP) in accordance with Department of Mental Health (DMH) guidelines, Medicaid regulations and Abilities First policy.\nComplete all required documentation (PCSPs, waiver paperwork, support monitoring, etc.) in a timely manner following DMH regulations, Medicaid guidelines, Abilities First policy, and all applicable regulatory requirements.\nComplete and enter casenote documentation into SETWorks billing system daily, no later than 72 business hours after TCM activity.\nMaintain a monthly/yearly Service Goal of billable 75% of hours worked, ensuring service provided is documented in the SETWorks system.\nMaintain individual’s client record in accordance with DMH and Medicaid guidelines.\nFacilitate the interdisciplinary team’s development of the PCSP for everyone served.\nAttend interdisciplinary team meetings to discuss individuals’ eligibility, PCSP, progress, and possible changes in supports or services.\nPrepare Utilization Review justification and service authorizations and arrange for individuals to access services.\nMonitor services to ensure that the terms of the authorization are being fulfilled by the contracted providers, to check on quality of services, and to review individual progress according to the state support-monitoring directive. If any concerns are noted complete proper follow up following the Service Monitoring Directive. If the concern remains unresolved complete follow up notifying the Senior/Assistant Director and Director of any concerns needing addressed.\nDevelop individualized goals and outcomes with each individual recognizing and identifying changing his/her wants and needs. Identify any available natural supports. Provide information about appropriate community resources.\nContinuously assess the supports in place for the individual and ensure they are effective toward supporting the individual to reach his/her goals as identified in the -PCSP.\nCollaborate with Senior Support Coordinator to obtain funding for needed services that cannot be met using natural supports.\nMaintain contact with every individual on caseload as per DMH guidelines. This includes monthly face-to-face visits and completion of monthly Support Monitoring according to DMH guidelines with all individuals receiving Residential services. Document and report any concerns following the Service Monitoring directive.\nMeet face-to-face with individuals on caseloads that Abilities First serves. Verify documentation of PCSP and services with the contracted provider.\nReview provider documentation including daily progress notes, provider summaries, incident reports, and service authorizations that result in provider billing for accuracy of services authorized.\nVisit service agencies, attend meetings, and confer with senior staff to become informed concerning community resources for persons with developmental disabilities.\nReview literature and confer with senior staff concerning theories and practices in the fields of social work, psychology, special education, and health care for persons with developmental disabilities.\nAttend all relevant training and in-services as required by Abilities First and DMH.\nBe available to handle emergency situations with individuals as needed in accordance with Abilities First Policy and state regulations (i.e. abuse/neglect, mandated reporting, etc.). Support Coordinators are mandated reporters.\nOffice space will be provided; however, working outside of the office is permitted when approved by the Director of Support Coordination.\nAttend staff meetings concerning new or revised policies and procedures and implement new information accordingly.\nLight lifting required. Extensive sitting.\nMust be able to pass a background screening.\nMust have a valid Missouri driver’s license, reliable transportation, an acceptable driving record, and auto liability insurance that meet the requirements set by Abilities First.\nMust be able to drive for work-related assignments.\nMust have either a reliable broadband internet service provider or hard-wired (no cell/satellite) high speed internet with internet speed at no less than 15 mbps to work remotely from home with provided laptop and office equipment.\nPerform other related work as assigned.\nLEADERSHIP, ETHICS, AND PROFESSIONAL CONDUCT:\nAbilities First employees are expected to model exemplary leadership at all times. This includes representing the agency in a positive, respectful, and professional manner through words, actions, and expressions. Employees are expected to communicate concerns, challenges, and differing perspectives through the established chain of command, using constructive, solution-focused, and professional language rather than judgmental or disparaging commentary. Abilities First expects staff to observe the highest ethical standards, maintain professional conduct above reproach and demonstrate unwavering integrity in all internal and external interactions.\nWORK ENVIRONMENT:\nThe work environment described here is representative of those an employee encounters while performing the essential duties and responsibilities of this job. The work environment is fast-paced and result-oriented, which presents multiple demands with frequent interruptions, constantly shifting schedules and priorities and simultaneous deadlines requiring the employee to be flexible, organized and cooperative. This position has access to confidential information. This requires the employee to maintain a high level of knowledge in confidentiality, agency policy and procedure, and applicable laws.\nKNOWLEDGE, SKILLS AND ABILITIES:\nIntermediate knowledge of a specific discipline such as social work, psychology, special education, counseling, health care, or occupational therapy\nIntroductory knowledge of case management methods, principles, and techniques\nIntroductory knowledge of various developmental disabilities and corresponding vendors and services available for individuals\nIntroductory knowledge of interviewing methods, principles, and techniques\nAbility to manage a caseload of individuals with developmental disabilities, to keep service plans current, and to maintain accurate records\nAbility to collect and analyze information to make decisions concerning an individual’s service plan\nAbility to identify potential abuse and neglect situations and follow protocol according to all applicable regulatory requirements\nAbility to quickly assess and evaluate crisis situations and problem solve with other parties involved to resolve conflict in a healthy positive manner\nAbility to develop an individualized, logical, feasible, and practical PSCP for individuals with developmental disabilities\nAbility to evaluate the progress of individuals and the quality of their service programs\nAbility to communicate effectively orally and in writing\nAbility to work in a professional manner within the Board structure and with outside agencies, organizations, contracted providers, schools, advocates, families, and the individuals we support\nEstablish clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies\nEstablish effective working relationships with co-workers and the public\nPresent a positive image of the Board to the public\nDemonstrates professional work ethic\nAbility to complete work within the specified timelines and in an accurate manner\nMaintain a positive attitude\nMaintain an ethical approach to all circumstances\nAbility to return calls and emails within 24-48 hours, unless the situation has been cleared with a supervisor\nAbility to dress appropriately for the situation. Professional dress or business casual is required at the office\nBe punctual\nAbility to bend, sit, stand, and stoop\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job duties\nCORE COMPETENCIES:\nCore competencies align with the Abilities First Core Values – OATH\nOne Team One Mission\nContributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.\nEngagement Readiness – Demonstrating a willingness to commit to one’s work and to invest one’s time, talent and best efforts in accomplishing organizational goals.\nAccountable, respectful service\nContinuous Improvement – Originating action to improve existing conditions and processes, identifying improvements opportunities, generating ideas, and implementing solutions.\nQuality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.\nTechnical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related area, keeping up with current developments and trends in area of expertise.\nTransparent stewardship\nDecision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.\nPlanning and Organizing – Establishing courses of action for self and others to ensure that work is completed effectively.\nHold the rope\nAdaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.\nLeadership Disposition – Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.\nEDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:\nA bachelor’s degree from an accredited college or university.\nExperience professionally or personally working with someone who has a Developmental Disability.\nPHYSICAL CONTEXT AND WORK ENVIRONMENT:\nReasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.\nPhysical Requirements\n\nPercentage of Work Time Spent on Activity\n\n0-24%\n25-49%\n50-74%\n75-100%\n\nSeeing: Must be able to see to read documents/reports and focus on computer for an extended period.\nX\n\nHearing: Must be able to hear well enough to communicate with coworkers and general public.\nX\n\nSitting: Must be able to sit for long periods of time.\nX\n\nStanding/Walking: Must be able to move about the work area.\nX\n\nClimbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and filing in a bottom drawer file cabinet.\nX\n\nLifting/Pulling/Pushing: Must be able to lift 20 pounds with or without reasonable assistance.\nX\n\nDriving: Must be able to drive locally for work-related assignments.\n\nX\n\nGrasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices.\n\nX\n\nThe work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise.\nWorks in an office environment with the option for some remote work.\nAbilities First offers a flexible schedule and relaxed environment.\nThe statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.\nRevised 6-9-2014; 5-22-15; 5-17-16; 4-11-17; 12-7-17; 12-21-18; 1-3-19; 10-05-20; 11-20-20; 12-08-20; 07-10-2021; 09-01.2021; 07-14-2022, 12-18-24","datePosted":"2026-08-03T17:42:20.624Z","dateModified":"2026-08-03T17:42:20.624Z","hiringOrganization":{"@type":"Organization","name":"Abilities First","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"648d19fd60d29cedaea2a79b"},"url":"https://jobsearcher.com/jobs/648d19fd60d29cedaea2a79b"}}