{"schemaVersion":"jobsearcher.job.v1","id":"64778384a962836a4b7c8cef","url":"https://jobsearcher.com/jobs/64778384a962836a4b7c8cef","canonicalUrl":"https://jobsearcher.com/jobs/64778384a962836a4b7c8cef","title":"AI Program Manager & Builder for Services & Support","description":"About Us\r\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\r\nHow We Work\r\nAt Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\r\nBold in how we dream and innovate\r\nResponsive to feedback, challenges and opportunities\r\nAccountable for results and best in class outcomes\r\nVisionary in future focused problem-solving\r\nExceptional in execution and impact\r\nRole Overview\r\nProofpoint is seeking a strategic and hands-on AI Program Manager & Developer to lead AI initiatives with primary development focus in Services and Support .\r\nThis role serves as\r\nThe primary liaison to the Proofpoint AI Business Council\r\nThe driver of AI development and implementation within Support & Services\r\nA cross-functional coordinator across Support, Professional Services, TAM, CSM, and Customer Operations\r\nThis is a hybrid leadership + builder role — responsible for delivering measurable business impact while ensuring alignment with enterprise AI governance, Project Horizon priorities, and Proofpoint's responsible AI standards.\r\nKey Responsibilities\r\n1. AI Strategy & Program Leadership\r\nLead AI roadmap execution across the Services and Support team\r\nIdentify and prioritize high-impact AI use cases aligned to Services and Support goals\r\nTrack and report adoption, efficiency, and ROI metrics\r\nCoordinate AI initiatives across\r\nCustomer Support\r\nProfessional Services\r\nTAM / CSM\r\nCustomer Operations\r\nServe as the Customer Office representative to the Proofpoint AI Business Council\r\nEnsure alignment with enterprise AI governance, licensing, and publishing standards\r\nTranslate enterprise AI strategy into actionable Customer Office execution plans\r\n\r\nAI Development (Services & Support)\r\n\r\nDesign and build Custom GPTs and AI workflows tailored to\r\nCase summarization\r\nTroubleshooting guidance\r\nSmart routing & case deflection\r\nKnowledge base generation\r\nServices documentation automation\r\nExecutive reporting automation\r\nDevelop structured workflows and agentic use cases\r\nPartner with IT on integrations (SharePoint, Teams, Outlook, GitHub, Jira, Salesforce, etc.)\r\nEnsure appropriate RBAC, data security, and governance controls\r\nEstablish reusable AI frameworks that can scale cross functionally\r\n\r\nGovernance & AI Business Council Liaison\r\nAct as a primary liaison to the Proofpoint AI Business Council\r\n\r\nBring forward use cases, risks, and adoption metrics\r\nCommunicate governance updates, licensing changes, and publishing policies\r\nPartner with IT Admins and AI Project Leads to\r\nEnsure compliant GPT publishing\r\nTrack usage and ROI\r\nMaintain governance alignment\r\nChampion responsible AI adoption\r\n\r\nAdoption & Change Enablement\r\nIdentify and enable Citizen Developers within Support & Services\r\n\r\nProvide training, best practices, and AI office hours\r\nMeasure adoption and optimize based on usage data\r\nCreate documentation and playbooks for scalable AI deployment\r\nFoster an innovation mindset while maintaining operational rigor\r\nQualifications\r\nExperience\r\n5 years in Program Management, Technical Operations, Product Operations, or Services Enablement in a SaaS organization\r\nStrong experience implementing automation, AI solutions, or workflow improvements\r\nExperience driving cross-functional initiatives without direct authority\r\nExperience operating in a customer-facing or services-driven environment\r\nTechnical Skills\r\nExperience with generative AI platforms (ChatGPT Enterprise, Copilot, APIs)\r\nFamiliarity with building custom GPTs, structured prompts, or workflow automation\r\nBasic to intermediate scripting (Python or similar) preferred\r\nFamiliarity with SaaS tools: Jira, Confluence, Salesforce, GitHub, Service Cloud, etc.\r\nUnderstanding of AI governance, data security, and enterprise compliance considerations\r\nLeadership Skills\r\nStrong executive communication skills\r\nAbility to influence senior stakeholders\r\nComfortable operating at both strategic and hands-on levels\r\nStrong organizational and change management skills\r\nData-driven mindset with focus on measurable impact\r\nWhy This Role Matters\r\nAs Proofpoint accelerates AI adoption enterprise-wide, the Customer Office must leverage AI to:\r\nImprove CSAT\r\nIncrease operational efficiency\r\nScale services delivery without proportional headcount growth\r\nReduce case volume and resolution time\r\nEmpower engineers and practitioners with AI-augmented workflows\r\nThis role ensures AI is implemented thoughtfully, securely, and with measurable business value across the Customer Office.\r\nWhy Proofpoint?\r\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:\r\nCompetitive compensation\r\nComprehensive benefits\r\nCareer success on your terms\r\nFlexible work environment\r\nAnnual wellness and community outreach days\r\nAlways on recognition for your contributions\r\nGlobal collaboration and networking opportunities\r\nOur Culture\r\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\r\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .\r\nHow to Apply\r\nInterested? Submit your application along with any supporting information- we can't wait to hear from you!\r\nConsistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.\r\nBase Pay Ranges\r\nSF Bay Area, New York City Metro Area:\r\nBase Pay Range: 166,500.00 - 244,200.00 USD\r\nCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:\r\nBase Pay Range: 136,200.00 - 199,760.00 USD\r\nAll other cities and states excluding those listed above\r\nBase Pay Range: 124,100.00 - 182,050.00 USD\r\nProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.\r\nWe are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.\r\nOur BRAVE Values\r\nAt Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow.\r\nWe seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.\r\nWe value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.\r\nProofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.\r\nFind your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.\r\nThis isn't just a job—it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that's what it takes to stay ahead. And we do it together, winning as one.\r\nBe empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.\r\nProofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.\r\nJ-18808-Ljbffr","company":"Proofpoint","rawCompany":"proofpoint","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:37:27.536Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AI Program Manager & Builder for Services & Support","description":"About Us\r\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\r\nHow We Work\r\nAt Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\r\nBold in how we dream and innovate\r\nResponsive to feedback, challenges and opportunities\r\nAccountable for results and best in class outcomes\r\nVisionary in future focused problem-solving\r\nExceptional in execution and impact\r\nRole Overview\r\nProofpoint is seeking a strategic and hands-on AI Program Manager & Developer to lead AI initiatives with primary development focus in Services and Support .\r\nThis role serves as\r\nThe primary liaison to the Proofpoint AI Business Council\r\nThe driver of AI development and implementation within Support & Services\r\nA cross-functional coordinator across Support, Professional Services, TAM, CSM, and Customer Operations\r\nThis is a hybrid leadership + builder role — responsible for delivering measurable business impact while ensuring alignment with enterprise AI governance, Project Horizon priorities, and Proofpoint's responsible AI standards.\r\nKey Responsibilities\r\n1. AI Strategy & Program Leadership\r\nLead AI roadmap execution across the Services and Support team\r\nIdentify and prioritize high-impact AI use cases aligned to Services and Support goals\r\nTrack and report adoption, efficiency, and ROI metrics\r\nCoordinate AI initiatives across\r\nCustomer Support\r\nProfessional Services\r\nTAM / CSM\r\nCustomer Operations\r\nServe as the Customer Office representative to the Proofpoint AI Business Council\r\nEnsure alignment with enterprise AI governance, licensing, and publishing standards\r\nTranslate enterprise AI strategy into actionable Customer Office execution plans\r\n\r\nAI Development (Services & Support)\r\n\r\nDesign and build Custom GPTs and AI workflows tailored to\r\nCase summarization\r\nTroubleshooting guidance\r\nSmart routing & case deflection\r\nKnowledge base generation\r\nServices documentation automation\r\nExecutive reporting automation\r\nDevelop structured workflows and agentic use cases\r\nPartner with IT on integrations (SharePoint, Teams, Outlook, GitHub, Jira, Salesforce, etc.)\r\nEnsure appropriate RBAC, data security, and governance controls\r\nEstablish reusable AI frameworks that can scale cross functionally\r\n\r\nGovernance & AI Business Council Liaison\r\nAct as a primary liaison to the Proofpoint AI Business Council\r\n\r\nBring forward use cases, risks, and adoption metrics\r\nCommunicate governance updates, licensing changes, and publishing policies\r\nPartner with IT Admins and AI Project Leads to\r\nEnsure compliant GPT publishing\r\nTrack usage and ROI\r\nMaintain governance alignment\r\nChampion responsible AI adoption\r\n\r\nAdoption & Change Enablement\r\nIdentify and enable Citizen Developers within Support & Services\r\n\r\nProvide training, best practices, and AI office hours\r\nMeasure adoption and optimize based on usage data\r\nCreate documentation and playbooks for scalable AI deployment\r\nFoster an innovation mindset while maintaining operational rigor\r\nQualifications\r\nExperience\r\n5 years in Program Management, Technical Operations, Product Operations, or Services Enablement in a SaaS organization\r\nStrong experience implementing automation, AI solutions, or workflow improvements\r\nExperience driving cross-functional initiatives without direct authority\r\nExperience operating in a customer-facing or services-driven environment\r\nTechnical Skills\r\nExperience with generative AI platforms (ChatGPT Enterprise, Copilot, APIs)\r\nFamiliarity with building custom GPTs, structured prompts, or workflow automation\r\nBasic to intermediate scripting (Python or similar) preferred\r\nFamiliarity with SaaS tools: Jira, Confluence, Salesforce, GitHub, Service Cloud, etc.\r\nUnderstanding of AI governance, data security, and enterprise compliance considerations\r\nLeadership Skills\r\nStrong executive communication skills\r\nAbility to influence senior stakeholders\r\nComfortable operating at both strategic and hands-on levels\r\nStrong organizational and change management skills\r\nData-driven mindset with focus on measurable impact\r\nWhy This Role Matters\r\nAs Proofpoint accelerates AI adoption enterprise-wide, the Customer Office must leverage AI to:\r\nImprove CSAT\r\nIncrease operational efficiency\r\nScale services delivery without proportional headcount growth\r\nReduce case volume and resolution time\r\nEmpower engineers and practitioners with AI-augmented workflows\r\nThis role ensures AI is implemented thoughtfully, securely, and with measurable business value across the Customer Office.\r\nWhy Proofpoint?\r\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:\r\nCompetitive compensation\r\nComprehensive benefits\r\nCareer success on your terms\r\nFlexible work environment\r\nAnnual wellness and community outreach days\r\nAlways on recognition for your contributions\r\nGlobal collaboration and networking opportunities\r\nOur Culture\r\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\r\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .\r\nHow to Apply\r\nInterested? Submit your application along with any supporting information- we can't wait to hear from you!\r\nConsistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.\r\nBase Pay Ranges\r\nSF Bay Area, New York City Metro Area:\r\nBase Pay Range: 166,500.00 - 244,200.00 USD\r\nCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:\r\nBase Pay Range: 136,200.00 - 199,760.00 USD\r\nAll other cities and states excluding those listed above\r\nBase Pay Range: 124,100.00 - 182,050.00 USD\r\nProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.\r\nWe are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.\r\nOur BRAVE Values\r\nAt Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow.\r\nWe seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.\r\nWe value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.\r\nProofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.\r\nFind your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.\r\nThis isn't just a job—it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that's what it takes to stay ahead. And we do it together, winning as one.\r\nBe empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.\r\nProofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:37:27.536Z","dateModified":"2026-04-09T15:37:27.536Z","hiringOrganization":{"@type":"Organization","name":"Proofpoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"64778384a962836a4b7c8cef"},"url":"https://jobsearcher.com/jobs/64778384a962836a4b7c8cef"}}