Service Assistant - Boating Industry

Job Description Schock Boats is the respected Southern California boat dealership known for delivering a premium ownership experience—from initial purchase through long-term service and support. We are an authorized Yamaha and Mercury outboard service center and proudly represent Grady-White and Jeanneau, brands recognized for quality, performance, and reliability. Our service department operates with a hands-on, team-oriented culture focused on technical accuracy, efficiency, and customer satisfaction.If you think you are the right match for the following opportunity, apply after reading the complete description.Schock Boats, putting boats and families together for 80 years.Position SummarySchock Boats is seeking a Service Assistant to support our marine service and parts department. This role plays a key part in maintaining workflow efficiency, accurate repair orders, effective scheduling, and professional customer communication. The ideal candidate has dealership experience, is comfortable working in Lightspeed Dealer Management Software (DMS), and understands how service, parts, and technicians work together in a high-performing service department.This is a full-time hourly, on-site position suited for candidates with 2–5 years of experience in a marine or automotive dealership environment. Weekday schedule with occasional weekend availability based on seasonal demand, plus some weekend assistance with boat shows and other events.Core ResponsibilitiesService & Customer SupportAct as a front-line support contact for service customersAssist in capturing customer concerns and translating them into clear repair ordersProvide professional communication and service updatesRepair Orders & SchedulingWrite, open, and maintain repair orders with accuracy and attention to detailAssist with service scheduling and calendar coordinationSupport technician workflow and service prioritizationParts & Warranty SupportAssist with parts lookup, ordering, receiving, and stagingSupport manufacturer and parts warranty documentationEnsure warranty records are complete and submitted accuratelySystems & AdministrationUse Lightspeed DMS to manage repair orders, parts, scheduling, and customer recordsMaintain organized service documentation and recordsSupport Service Manager and service advisors with daily operationsAssistance with events such as boat shows and open houses.QualificationsRequired2+ years of experience in a marine or automotive dealershipExperience with:Lightspeed DMSWriting repair orders / service writingScheduling and customer serviceParts and warranty supportWarranty processingStrong organizational skills and attention to detailProfessional communication skillsPreferredExperience with Yamaha and/or Mercury outboard motorsMarine dealership backgroundVocational training, technical certification, or hands-on technical trainingFamiliarity with service department workflows and best practicesCompensation & BenefitsCompensation: Competitive for Southern California, based on experience and level of vocational training, technical certification, and hands-on technical experienceBenefits Include:Health insurancePaid vacation and holidaysHow to ApplyApply through ZipRecruiter with your resume highlighting relevant service, parts, dealership experience, and any technical training or certifications.Schock Boats is an Equal Opportunity Employer.Company DescriptionSchock Boats is the leading Southern California dealer for Grady-White Boats and Jeanneau Powerboats, in business for 80 years. xaygatp Company DescriptionSchock Boats is the leading Southern California dealer for Grady-White Boats and Jeanneau Powerboats, in business for 80 years.