Manager, Fulfillment Strategy & Operations - US, Remote

Our TeamThe Manager, Fulfillment Strategy & Operations will report to the Sr. Director of Fulfillment & Delivery Experience and be responsible for driving the scalability and profitability of the North American fulfillment network through continuous process improvement, network optimization, and leading inter-company initiatives between Vista and sister Cimpress companies. Scope of processes will include, but are not limited to fulfiller prospecting, contracting, contract enforcement, invoice reconciliation, claims reimbursement, fulfiller performance monitoring, and general vendor management. Inter-company initiatives will involve new product launches, insourcing or outsourcing of existing products, customer experience improvements, and cost savings projects.As our fulfillment network and product offerings grow, the management of and decision making for routing orders across Vista plants, Cimpress-owned businesses, and 3PFs will become more complicated with the need to optimize for cost and strategic back-up redundancy. This role will involve analysis and scenario modeling to recommend the optimal routing.In addition, this role will have responsibility over 3PF carrier relationship management (UPS, Purolator, Canada Post).What You Will DoAssess existing processes to recommend improvements and develop net new scalable processes where gaps existDetermine ways to recoup some of the ~$3M annual cost of credits/refunds to customers on 3PF fulfilled productsLead intercompany NPI, insourcing, and outsourcing projectsDetermine optimal routing for multi-fulfiller scenariosAnalyze cost-effectiveness of current order routingForecast demand distribution across fulfillment networkEstablish added rigor around carrier managementYour QualificationsAt Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.5+ years of experience in operations, manufacturing, supply chain logistics, vendor management, and/or procurementData analysis and data modelingComfort working with and drawing insights from large data setsProject ManagementProcess mapping and definitionOptimization methodsHigh degree of business acumenExperience writing business cases and performing financial modelingStrong written and oral communication skillsNice To HavePrior experience with print productsKnowledge of APIsEcommerce experienceWhy You'll Love Working HereThere is a lot to love about working at Vista. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.About UsVista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.Commitment To Diversity, Equity, & InclusionVista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.Equal Opportunity EmployerVista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.