{"schemaVersion":"jobsearcher.job.v1","id":"644aa8a44c00a51ed36b8a86","url":"https://jobsearcher.com/jobs/644aa8a44c00a51ed36b8a86","canonicalUrl":"https://jobsearcher.com/jobs/644aa8a44c00a51ed36b8a86","title":"Technology Support Specialist II","description":"*SYSTEMTEC* is seeking Technology Support Specialist II for a on-site opportunity for candidates in Columbia, SC. Candidate will provide technical support to end users through a 24x7 Technology Support Center, resolving hardware, software, application, and account-related issues while delivering a high level of customer service. The role requires strong troubleshooting skills and the *flexibility to work an ongoing after-hours schedule, including nights and/or weekends.*\n\n*Required Qualifications of the Technology Support Specialist II:*\n\n* Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.\n* Must be eligible to obtain the required C2 clearance.\n* Must be willing and able to work 100% onsite in Columbia, SC.\n* Must be available for an indefinite after-hours schedule that may include nights, weekends, and extended shifts.\n* Must have a bachelor's degree in Computer Science, Information Technology, or a related field; OR an associate's degree in a related field; OR two years of related work experience plus two years of technical help desk or comparable experience.\n* Strong customer service, communication, troubleshooting, and problem-solving skills are required.\n* Ability to provide clear technical guidance to users with varying levels of technical knowledge.\n* Ability to work effectively in a fast-paced, phone-based 24x7 support environment.\n* Ability to accurately document technical issues, troubleshooting steps, customer interactions, and resolutions.\n* Ability to assess the business impact of technical issues and escalate appropriately.\n\n*Preferred Skills/Experience of the Technology Support Specialist II:*\n\n* Active Directory\n* RSA\n* Password resets and account unlocks\n* Windows and application troubleshooting\n* Knowledge-base management and technical documentation\n* Gap analysis and technical support process improvement\n\n*Responsibilities of the Technology Support Specialist II:*\n\n* Respond to inbound customer requests and troubleshoot routine through moderately complex technical issues.\n* Assist users with account access, password resets, application concerns, hardware/software problems, and other common technology issues.\n* Research reported problems, identify appropriate solutions, and provide clear technical guidance to customers.\n* Evaluate issue severity and business impact, escalating complex or critical problems to the appropriate technical resources.\n* Document customer interactions, troubleshooting activities, resolutions, and other relevant information in support databases.\n* Monitor technology environments and support information to identify potential issues and contribute to maintaining current knowledge-base and technical documentation.\n\n*Work Location:* Columbia, SC — 100% onsite. The position supports a 24x7 operation and requires ongoing flexibility to work overnights and/or weekends.\n\n*Compensation / Benefits:*\nFull-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.\n\n*\\*\\*\\*Please note: *SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey*.\\*\\*\\**\n\nPay: $23.78 per hour\n\nWork Location: In person","company":"Systemtec","rawCompany":"systemtec","city":"Columbia","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-08-22T14:38:30.039Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technology Support Specialist II","description":"*SYSTEMTEC* is seeking Technology Support Specialist II for a on-site opportunity for candidates in Columbia, SC. Candidate will provide technical support to end users through a 24x7 Technology Support Center, resolving hardware, software, application, and account-related issues while delivering a high level of customer service. The role requires strong troubleshooting skills and the *flexibility to work an ongoing after-hours schedule, including nights and/or weekends.*\n\n*Required Qualifications of the Technology Support Specialist II:*\n\n* Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.\n* Must be eligible to obtain the required C2 clearance.\n* Must be willing and able to work 100% onsite in Columbia, SC.\n* Must be available for an indefinite after-hours schedule that may include nights, weekends, and extended shifts.\n* Must have a bachelor's degree in Computer Science, Information Technology, or a related field; OR an associate's degree in a related field; OR two years of related work experience plus two years of technical help desk or comparable experience.\n* Strong customer service, communication, troubleshooting, and problem-solving skills are required.\n* Ability to provide clear technical guidance to users with varying levels of technical knowledge.\n* Ability to work effectively in a fast-paced, phone-based 24x7 support environment.\n* Ability to accurately document technical issues, troubleshooting steps, customer interactions, and resolutions.\n* Ability to assess the business impact of technical issues and escalate appropriately.\n\n*Preferred Skills/Experience of the Technology Support Specialist II:*\n\n* Active Directory\n* RSA\n* Password resets and account unlocks\n* Windows and application troubleshooting\n* Knowledge-base management and technical documentation\n* Gap analysis and technical support process improvement\n\n*Responsibilities of the Technology Support Specialist II:*\n\n* Respond to inbound customer requests and troubleshoot routine through moderately complex technical issues.\n* Assist users with account access, password resets, application concerns, hardware/software problems, and other common technology issues.\n* Research reported problems, identify appropriate solutions, and provide clear technical guidance to customers.\n* Evaluate issue severity and business impact, escalating complex or critical problems to the appropriate technical resources.\n* Document customer interactions, troubleshooting activities, resolutions, and other relevant information in support databases.\n* Monitor technology environments and support information to identify potential issues and contribute to maintaining current knowledge-base and technical documentation.\n\n*Work Location:* Columbia, SC — 100% onsite. The position supports a 24x7 operation and requires ongoing flexibility to work overnights and/or weekends.\n\n*Compensation / Benefits:*\nFull-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.\n\n*\\*\\*\\*Please note: *SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey*.\\*\\*\\**\n\nPay: $23.78 per hour\n\nWork Location: In person","datePosted":"2026-08-22T14:38:30.039Z","dateModified":"2026-08-22T14:38:30.039Z","hiringOrganization":{"@type":"Organization","name":"Systemtec","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"644aa8a44c00a51ed36b8a86"},"url":"https://jobsearcher.com/jobs/644aa8a44c00a51ed36b8a86"}}