{"schemaVersion":"jobsearcher.job.v1","id":"641b09ec91dd92cbffd33789","url":"https://jobsearcher.com/jobs/641b09ec91dd92cbffd33789","canonicalUrl":"https://jobsearcher.com/jobs/641b09ec91dd92cbffd33789","title":"Front Office Manager - Doubletree by Hilton Berkeley Marina","description":"Key Responsibilities Oversee all front desk operations during PM shift, ensuring smooth and efficient service delivery\nLead, coach, and support Front Desk Agents to deliver exceptional guest experiences\nEnsure accurate check-in/check-out procedures, including proper payment authorization and incidental holds\nMonitor room inventory, availability, and daily arrivals/departures to optimize occupancy and guest flow\nHandle guest complaints and service recovery promptly, professionally, and effectively\nEnsure compliance with all SOPs, brand standards, and cash handling procedures\nReview and approve room moves, upgrades, rate changes, and guest billing adjustments\nCollaborate with Housekeeping and Engineering to ensure room readiness and guest satisfaction\nConduct daily shift briefings and communicate key operational updates\nSupport upselling initiatives and revenue opportunities\nEnsure proper documentation of incidents, guest concerns, and shift activities in daily logs\nOversee safety and security protocols during the evening shift\nEnsure a smooth handoff to Night Audit, including communication of all pending issues\nLeadership & Accountability Supervise and hold front office team accountable for performance, attendance, and adherence to standards\nProvide on-the-job training, coaching, and feedback to improve performance\nAddress performance issues promptly in partnership with People & Culture\nSupport scheduling needs in alignment with business levels and labor guidelines\nEnsure compliance with company policies, including union/CBA requirements (if applicable)\nQualifications Minimum 2–3 years of front office or hotel operations experience\nPrior supervisory or leadership experience preferred\nStrong knowledge of hotel systems (e.g., PEP, OnQ, or similar PMS)\nExcellent problem-solving, communication, and leadership skills\nAbility to work evenings, weekends, and holidays\nStrong organizational and multitasking abilities\nCore Competencies Guest Service Excellence\nLeadership & Team Development\nAttention to Detail & Accuracy\nConflict Resolution & Decision-Making\nOperational Efficiency & Accountability\nPerformance Expectations (Key Metrics) Maintain high guest satisfaction scores and service recovery effectiveness\nEnsure 100% compliance with check-in procedures, including payment authorization standards\nMinimize billing errors, adjustments, and guest disputes\nAchieve upsell and revenue enhancement goals\nMaintain accurate shift logs and communication with Night Audit and leadership\nEnsure team adherence to attendance, punctuality, and grooming standards\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Berkeley","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-14T03:18:20.240Z","occupations":[{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Manager - Doubletree by Hilton Berkeley Marina","description":"Key Responsibilities Oversee all front desk operations during PM shift, ensuring smooth and efficient service delivery\nLead, coach, and support Front Desk Agents to deliver exceptional guest experiences\nEnsure accurate check-in/check-out procedures, including proper payment authorization and incidental holds\nMonitor room inventory, availability, and daily arrivals/departures to optimize occupancy and guest flow\nHandle guest complaints and service recovery promptly, professionally, and effectively\nEnsure compliance with all SOPs, brand standards, and cash handling procedures\nReview and approve room moves, upgrades, rate changes, and guest billing adjustments\nCollaborate with Housekeeping and Engineering to ensure room readiness and guest satisfaction\nConduct daily shift briefings and communicate key operational updates\nSupport upselling initiatives and revenue opportunities\nEnsure proper documentation of incidents, guest concerns, and shift activities in daily logs\nOversee safety and security protocols during the evening shift\nEnsure a smooth handoff to Night Audit, including communication of all pending issues\nLeadership & Accountability Supervise and hold front office team accountable for performance, attendance, and adherence to standards\nProvide on-the-job training, coaching, and feedback to improve performance\nAddress performance issues promptly in partnership with People & Culture\nSupport scheduling needs in alignment with business levels and labor guidelines\nEnsure compliance with company policies, including union/CBA requirements (if applicable)\nQualifications Minimum 2–3 years of front office or hotel operations experience\nPrior supervisory or leadership experience preferred\nStrong knowledge of hotel systems (e.g., PEP, OnQ, or similar PMS)\nExcellent problem-solving, communication, and leadership skills\nAbility to work evenings, weekends, and holidays\nStrong organizational and multitasking abilities\nCore Competencies Guest Service Excellence\nLeadership & Team Development\nAttention to Detail & Accuracy\nConflict Resolution & Decision-Making\nOperational Efficiency & Accountability\nPerformance Expectations (Key Metrics) Maintain high guest satisfaction scores and service recovery effectiveness\nEnsure 100% compliance with check-in procedures, including payment authorization standards\nMinimize billing errors, adjustments, and guest disputes\nAchieve upsell and revenue enhancement goals\nMaintain accurate shift logs and communication with Night Audit and leadership\nEnsure team adherence to attendance, punctuality, and grooming standards\n\n#J-18808-Ljbffr","datePosted":"2026-08-14T03:18:20.240Z","dateModified":"2026-08-14T03:18:20.240Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berkeley","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"641b09ec91dd92cbffd33789"},"url":"https://jobsearcher.com/jobs/641b09ec91dd92cbffd33789"}}