UX Content Strategist

Job Title: UX Content StrategistLocation-Type: Remote (EST Preferred)Start Date Is: 6/22Duration: Through End of Year (Likely Extension)Compensation Range: $60/hr - $64/hr W2Benefits: Eligible for Health, Dental, Vision, 401KMust be authorized to work in the U.S. This position is not eligible for sponsorship.Job Description:Seeking a UX Content Strategist to support customer journey and content strategy initiatives within a large enterprise financial services environment. This role is heavily focused on bridging the gap between high-level marketing/business concepts and practical, user-centered digital experiences.This person will help translate campaigns, offers, and strategic initiatives into clear customer journeys, UX/content frameworks, and actionable direction for creative, content, marketing, and product teams. The ideal candidate is highly collaborative, organized, customer-focused, and comfortable bringing clarity and structure to ambiguous ideas in fast-paced environments.This is a highly cross-functional role centered around journey mapping, content strategy, UX thinking, stakeholder alignment, and operationalizing customer-first experiences across digital channels.Day-to-Day Responsibilities:Support journey mapping initiatives focused on improving customer experience and content flow across digital experiencesTranslate marketing campaigns, business initiatives, and customer offers into actionable UX/content strategies and user-centered workflowsEvaluate proposed campaigns, messaging, and offers through a customer-first lens to ensure experiences are logical, cohesive, and effectivePartner closely with marketing, creative, content, UX, and Product Owner teams to align messaging, experience, and executionCreate frameworks, documentation, use cases, diagrams, journey maps, and supporting materials to guide execution teamsBring structure and clarity to ambiguous concepts and help operationalize ideas into scalable customer experiencesHelp connect business goals and marketing initiatives back to real customer behaviors, needs, and pain pointsCollaborate with cross-functional stakeholders to ensure consistency across messaging, user journeys, and digital experiencesSupport content and experience strategy across landing pages, campaign experiences, and customer engagement initiativesFacilitate discussions and alignment between business, marketing, creative, and product teams to support customer-focused outcomesProvide strategic recommendations around content flow, messaging hierarchy, customer interaction points, and UX claritySupport ongoing optimization and evolution of digital customer experiences and journey frameworksMinimum Requirements:5 years of experience in UX content strategy, content design, UX writing, journey mapping, or digital content strategyStrong experience translating high-level business or marketing ideas into clear, user-centered experiences and workflowsHands-on experience with customer journey mapping, content frameworks, information architecture, or UX documentationExperience partnering cross-functionally with marketing, creative, UX, product, and business stakeholdersStrong communication, facilitation, and stakeholder alignment skillsAbility to bring structure and clarity to ambiguous ideas and fast-moving initiativesExperience evaluating campaigns, offers, and messaging from both customer experience and business perspectivesExperience working within highly regulated industries such as financial services, banking, insurance, or healthcarePortfolio examples showcasing journey mapping, UX/content frameworks, diagrams, workflows, or strategic documentationPreferred Qualifications:Experience supporting content marketing, thought leadership, webinars, or customer engagement initiativesBackground supporting landing page strategy and customer journey-focused marketing experiencesExperience within enterprise-scale organizations or large cross-functional environmentsExposure to content operations, digital experience strategy, or omnichannel customer engagement initiativesFamiliarity with UX research, customer behavior analysis, or experience optimization methodologies