IT Support Specialist

Job Title: IT Support SpecialistDepartment: ITReports To: Director of Information Technology / Information Security OfficerSummaryThe IT Support Specialist provides technical assistance and support for computer systems, hardware, software and related technologies. This role is responsible for logging and responding to IT support requests, performing diagnostic tests, troubleshooting issues and implementing effective solutions. The specialist supports multiple locations while ensuring adherence to organizational and industry security standards.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Respond to support requests in person, by phone and through the ticketing systemGuide users through troubleshooting and problem-solving processesInstall, modify and repair computer hardware and softwareDeploy and support computer peripherals and accessoriesEnsure proper security hardening of network devices using industry-standard benchmarksTroubleshoot network performance, bandwidth, connectivity and access issuesAssist with mobile device management and supportPromote strong information security practices and ensure compliance with PCI-DSS, HIPAA, PII and NFL ISRI requirementsProvide support at the Virginia Mason Athletic Center, Lumen Field and other remote locations as needed and be available for after-hours support on occasionBe available for occasional six-day work weeks and intermittent after-hours supportManage hardware purchasing and provisioningTroubleshoot and support printers, including hardware and management softwareSupport conference room A/V equipment, systems and associated licensingQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Associate degree in Information Technology or a related field and/or 1–3 years of professional IT experienceExcellent written and verbal communication skills, with the ability to translate technical concepts for non-technical usersStrong organizational skills, including thorough documentation and record-keepingEffective analytical and problem-solving abilitiesFamiliarity with Microsoft 365 administrative tools such as Intune, Azure AD/identity, Exchange and SharePointBasic understanding of PowerShell and/or other scripting languagesExperience with hybrid environments, including on-prem Active Directory and Azure ADCOMPENSATION AND BENEFITSThe salary range for this position is: $80,170 – $85,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill setWe offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits Company: FNWPowered by JazzHRHx0b1wUlIH