{"schemaVersion":"jobsearcher.job.v1","id":"63b31512cf0d8e0f1f11a97c","url":"https://jobsearcher.com/jobs/63b31512cf0d8e0f1f11a97c","canonicalUrl":"https://jobsearcher.com/jobs/63b31512cf0d8e0f1f11a97c","title":"Senior Ivanti Neurons ITSM Engineer / Implementation Lead","description":"Job Title: Senior ITSM Implementation Lead (Ivanti Neurons / On-Prem)\nCompany: Binary-Code, LLC\nLocation: Remote (DMV Preferred)\nEmployment Type: Contract (High Priority / Immediate Need)\nAbout Binary-Code, LLC\nBinary-Code, LLC is a certified Women-Owned Small Business (WOSB/WBE/MBE) delivering AI-driven IT modernization, cybersecurity, and enterprise transformation solutions to government and commercial clients. We specialize in leading complex implementations where accountability, execution, and long-term operational success matter.\nAbout the Role\nBinary-Code is seeking a Senior ITSM Implementation Lead to support a high-visibility government engagement involving the deployment of Ivanti Neurons for ITSM in an on-premises environment.\nThis is a mission-critical, client-facing leadership role. You will serve as the technical authority supporting Binary-Code’s Program Management Office (PMO), ensuring successful implementation, system stability, and long-term operational readiness.\nThis role is not task-based. It is ownership-based.\nKey ResponsibilitiesImplementation & Technical Leadership\nLead end-to-end implementation of Ivanti Neurons for ITSM (on-prem environment)\nConfigure workflows, SLAs, service catalogs, forms, and automation\nSupport and execute data migration (including Cherwell → Ivanti transitions)\nDesign and validate CMDB structure and service relationships\nLead system configuration aligned to client requirements and compliance standards\nOn-Prem Infrastructure Coordination\nCollaborate with infrastructure teams to support:\nWindows Server environments (2016/2019/2022)\nMicrosoft SQL Server (2016–2022)\nIIS / application hosting\nAssist with environment setup (Development, Test, Production)\nSupport performance tuning, system optimization, and environment stability\nIntegration & System Design\nSupport integrations with enterprise systems (Active Directory, SharePoint, APIs, remote support tools)\nAssist in designing scalable, secure system architecture\nEnsure alignment with client IT security and compliance requirements\nClient Engagement & Delivery Support\nParticipate in client-facing meetings as the technical lead\nTranslate business requirements into technical configurations\nSupport User Acceptance Testing (UAT), go-live, and hypercare phases\nProvide troubleshooting, root cause analysis, and system stabilization\nVendor Coordination\nWork with Ivanti (OEM) for product-level escalation when needed\nSupport vendor coordination without relinquishing delivery ownership\nEnsure alignment between platform capabilities and client expectations\nDocumentation & Knowledge Transfer\nDevelop technical documentation, runbooks, and configuration guides\nSupport training and knowledge transfer to client teams\nContribute to knowledge base and operational readiness\nRequired Qualifications\n7+ years of ITSM implementation experience (Ivanti, Cherwell, ServiceNow, or similar)\nHands-on experience supporting on-prem enterprise application deployments\nStrong knowledge of:\nITSM processes (Incident, Problem, Change, Asset Management)\nWorkflow automation and SLA configuration\nExperience working with:\nWindows Server environments\nSQL Server databases\nEnterprise system integrations\nAbility to lead technical discussions with clients and vendors\nStrong troubleshooting and analytical skills\nPreferred Qualifications\nExperience with Ivanti Neurons for ITSM (highly preferred)\nExperience with Cherwell (especially migration scenarios)\nIvanti or related ITSM platform certification\nITIL v4 Certification\nGovernment or public sector experience\nExperience working within Prime/Subcontractor delivery models\nWhat Success Looks Like\nSuccessful implementation and deployment of Ivanti Neurons (on-prem)\nSeamless migration from legacy systems\nStable system performance post go-live\nStrong user adoption and operational readiness\nClear, usable documentation and knowledge transfer\nWhat This Role Represents\nTechnical leadership in a high-visibility government engagement\nDirect impact on system design, delivery, and long-term operations\nOpportunity to work in a structured Prime-led delivery model\nInfluence over implementation strategy and execution\nCompensation\nCompetitive, based on experience and expertise.\n(Contract rates aligned with senior-level ITSM implementation professionals)\nImportant Note\nBinary-Code will lead program delivery. This role supports that leadership by ensuring technical execution aligns with project goals and client expectations.\nApply if you are comfortable owning complex implementations and operating in high-accountability environments.\nPay: $130,496.80 - $150,000.00 per year\nApplication Question(s):\nDescribe your experience with on-prem ITSM deployments (tools, servers, database environments, and integrations).\nHave you worked with Ivanti or Cherwell? If yes, describe your role and responsibilities.\nBriefly explain how you would structure Dev / Test / Prod environments for an enterprise ITSM implementation.\nLicense/Certification:\nIvanti Neurons for ITSM – Administrator (Preferred)\nIvanti Neurons for ITSM – Implementation Specialist (Preferred)\nIvanti Neurons Platform / Automation (iPaaS) (Preferred)\nWillingness to travel:\n25% (Required)\nWork Location: In person","company":"Binarycode","rawCompany":"binarycode","city":"Towson","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-06T13:30:42.355Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Ivanti Neurons ITSM Engineer / Implementation Lead","description":"Job Title: Senior ITSM Implementation Lead (Ivanti Neurons / On-Prem)\nCompany: Binary-Code, LLC\nLocation: Remote (DMV Preferred)\nEmployment Type: Contract (High Priority / Immediate Need)\nAbout Binary-Code, LLC\nBinary-Code, LLC is a certified Women-Owned Small Business (WOSB/WBE/MBE) delivering AI-driven IT modernization, cybersecurity, and enterprise transformation solutions to government and commercial clients. We specialize in leading complex implementations where accountability, execution, and long-term operational success matter.\nAbout the Role\nBinary-Code is seeking a Senior ITSM Implementation Lead to support a high-visibility government engagement involving the deployment of Ivanti Neurons for ITSM in an on-premises environment.\nThis is a mission-critical, client-facing leadership role. You will serve as the technical authority supporting Binary-Code’s Program Management Office (PMO), ensuring successful implementation, system stability, and long-term operational readiness.\nThis role is not task-based. It is ownership-based.\nKey ResponsibilitiesImplementation & Technical Leadership\nLead end-to-end implementation of Ivanti Neurons for ITSM (on-prem environment)\nConfigure workflows, SLAs, service catalogs, forms, and automation\nSupport and execute data migration (including Cherwell → Ivanti transitions)\nDesign and validate CMDB structure and service relationships\nLead system configuration aligned to client requirements and compliance standards\nOn-Prem Infrastructure Coordination\nCollaborate with infrastructure teams to support:\nWindows Server environments (2016/2019/2022)\nMicrosoft SQL Server (2016–2022)\nIIS / application hosting\nAssist with environment setup (Development, Test, Production)\nSupport performance tuning, system optimization, and environment stability\nIntegration & System Design\nSupport integrations with enterprise systems (Active Directory, SharePoint, APIs, remote support tools)\nAssist in designing scalable, secure system architecture\nEnsure alignment with client IT security and compliance requirements\nClient Engagement & Delivery Support\nParticipate in client-facing meetings as the technical lead\nTranslate business requirements into technical configurations\nSupport User Acceptance Testing (UAT), go-live, and hypercare phases\nProvide troubleshooting, root cause analysis, and system stabilization\nVendor Coordination\nWork with Ivanti (OEM) for product-level escalation when needed\nSupport vendor coordination without relinquishing delivery ownership\nEnsure alignment between platform capabilities and client expectations\nDocumentation & Knowledge Transfer\nDevelop technical documentation, runbooks, and configuration guides\nSupport training and knowledge transfer to client teams\nContribute to knowledge base and operational readiness\nRequired Qualifications\n7+ years of ITSM implementation experience (Ivanti, Cherwell, ServiceNow, or similar)\nHands-on experience supporting on-prem enterprise application deployments\nStrong knowledge of:\nITSM processes (Incident, Problem, Change, Asset Management)\nWorkflow automation and SLA configuration\nExperience working with:\nWindows Server environments\nSQL Server databases\nEnterprise system integrations\nAbility to lead technical discussions with clients and vendors\nStrong troubleshooting and analytical skills\nPreferred Qualifications\nExperience with Ivanti Neurons for ITSM (highly preferred)\nExperience with Cherwell (especially migration scenarios)\nIvanti or related ITSM platform certification\nITIL v4 Certification\nGovernment or public sector experience\nExperience working within Prime/Subcontractor delivery models\nWhat Success Looks Like\nSuccessful implementation and deployment of Ivanti Neurons (on-prem)\nSeamless migration from legacy systems\nStable system performance post go-live\nStrong user adoption and operational readiness\nClear, usable documentation and knowledge transfer\nWhat This Role Represents\nTechnical leadership in a high-visibility government engagement\nDirect impact on system design, delivery, and long-term operations\nOpportunity to work in a structured Prime-led delivery model\nInfluence over implementation strategy and execution\nCompensation\nCompetitive, based on experience and expertise.\n(Contract rates aligned with senior-level ITSM implementation professionals)\nImportant Note\nBinary-Code will lead program delivery. This role supports that leadership by ensuring technical execution aligns with project goals and client expectations.\nApply if you are comfortable owning complex implementations and operating in high-accountability environments.\nPay: $130,496.80 - $150,000.00 per year\nApplication Question(s):\nDescribe your experience with on-prem ITSM deployments (tools, servers, database environments, and integrations).\nHave you worked with Ivanti or Cherwell? If yes, describe your role and responsibilities.\nBriefly explain how you would structure Dev / Test / Prod environments for an enterprise ITSM implementation.\nLicense/Certification:\nIvanti Neurons for ITSM – Administrator (Preferred)\nIvanti Neurons for ITSM – Implementation Specialist (Preferred)\nIvanti Neurons Platform / Automation (iPaaS) (Preferred)\nWillingness to travel:\n25% (Required)\nWork Location: In person","datePosted":"2026-08-06T13:30:42.355Z","dateModified":"2026-08-06T13:30:42.355Z","hiringOrganization":{"@type":"Organization","name":"Binarycode","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Towson","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"63b31512cf0d8e0f1f11a97c"},"url":"https://jobsearcher.com/jobs/63b31512cf0d8e0f1f11a97c"}}