Director, Quality Assurance - 1058

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love.Batesville has been named one of the Most Trustworthy Companies in America by Newsweek for three consecutive years, reflecting our commitment to quality, integrity, and the trust families and funeral professionals place in us every day.We are currently seeking a Director, Quality Assurance, to join our team within commuting distance to Batesville, Indiana or Manchester, TN.Your Role at Batesville:As a Director, Quality Assurance, you will be responsible for developing, implementing and assessing the Quality Strategy in support of Batesville objectives. This includes the overall development, implementation and maintenance of the Quality Management System across all manufacturing and logistics operations within the organization. This role leads the QA team and serves as the primary quality authority and cross-functional partner to Manufacturing, Logistics, Sales, Marketing, and Purchasing. It also supports enterprise-wide training in Lean principles, problem solving, and continuous improvement, while working closely with customers and internal stakeholders to resolve issues and identify strategic improvement opportunities.How You'll be Rewarded:Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.The expected base salary range for this role is $145,000 - $180,000 per year. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.IMMEDIATE ELIGIBILITY - Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.Generous 401K Matching ProgramPaid time offOpportunities for development and advancementWhat You'll Do:Define and advance the Supply Chain Quality visionProvide strategic and tactical quality oversight for all manufacturing facilities and logistics centers, ensuring product integrity from production through final deliveryFoster a culture of quality ownership at all levels - from front-line operators to site leadership - by modeling accountability and developing the team competencies in traditional tools for Quality System Monitoring, Analysis and Improvement like (Cause Effect Diagrams, SPC, FMEA, Poka Yoke, A3, Coaching, Audits, Control Plans, VSM, MSAs, DOEs, 3Ps, etc.)Lead the development of standardized quality policies, procedures, work instructions, and documentation frameworks deployed consistently across all sitesServe as the senior quality point of contact for strategic and high-priority external customers; build trusted, long-term relationships that position quality as a competitive differentiatorEstablish and monitor quality KPIs across sites; analyze trends, identify systemic gaps, and lead targeted improvement initiativesConduct regular site visits and quality reviews; assess site-level team capabilities and provide coaching, development, and escalation supportDevelops Batesville Quality Team competencies in the traditional tools for Quality System Monitoring, Analysis and Improvement like (Cause Effect Diagrams, SPC, FMEA, Poka Yoke, A3, Coaching, Audits, Control Plans, VSM, MSAs, DOEs, 3Ps, etc.)Support of Policy Deployment, product recalls, and field repairsDevelopment of annual situation assessment, framework, budgets and capital plans for the quality function.Other duties may be assignedWhat You'll Bring:Bachelor's degree (B.A. or B.S.) with at least 10 years of progressive quality assurance experience in a manufacturing environment with at least 3-5 years in a leadership role with multi-site or regional scopeASQ CMQ/OE certifications preferredDemonstrated experience managing quality across distribution or logistics operations in addition to manufacturingStrong business acumen; ability to translate quality data into business impact and executive-level narrativesProven track record of leading cross-functional initiatives and influencing outcomes across Sales, Manufacturing, and Supply Chain without direct authorityDemonstrated experience managing external customer relationshipsDeep knowledge of quality management systems and relevant standards (ISO 9000 (or similar).Excellent problem solving, leadership, influencing and partnering skills and experienceAbility to multi-task and prioritize protecting the integrity of the Quality System, meet production needs and meet company objectivesExceptional communication and interpersonal skills; equally effective presenting to the C-suite and engaging with production floor teamsExperience in high-mix, multi-product manufacturing environmentsExperience in identifying and ability to mitigate risks to the company and customersPC literate, knowledge of statistical tools, statistical process control, Excel, Word and PowerPointExperience with automotive, furniture, or other assembly line manufacturingAbility to speak and understand Spanish is a plusDemonstrated ability to assess and develop talentSupervisory Responsibilities:This position does have direct and indirect supervisory responsibilities, including the Corporate Quality LabTravel:Employee must be able to travel 30% - 40% of the time (domestic and/or international)Key CompetenciesLeading Through InfluenceBuilds trust and credibility across peer functions; drives alignment without relying on positional authority. Can move agendas forward in complex, matrixed environments. Identifies and does what needs to be accomplished for the common goalStrategic ThinkingConnects quality strategy to business objectives; anticipates risks and trends; prioritizes investments that drive the greatest quality and business impactPeople LeadershipDevelops and engages a geographically dispersed team; provides clarity, accountability, and growth opportunities across all levels of the QA organizationCommunication & Executive PresenceCommunicates complex quality concepts clearly to all audiences - from the production floor to the boardroom. Comfortable presenting data and influencing decisions at the senior level.Operational DisciplineBrings structure, rigor, and follow-through to quality processes; holds the organization accountable for standard work and complianceCustomer Focus & External Relationship ManagementBuilds credible, long-term relationships with external customers. Comfortable leading customer audits, quality business reviews, and complaint resolution conversations at the executive level. Translates the voice of the customer into internal actionContinuous Improvement MindsetChallenges the status quo; sponsors CI initiatives and builds teams capable of ongoing improvement without constant directionPhysical Requirements:To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.Company Description:Join the Batesville family and apply today!Who We Are:A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service, and innovation. For more than 115 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love. With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.At Batesville, our associates are our strongest asset. We strive to attract, hire, and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:Individual worth and integrityExcellence in executionSpirit of continuous learning and improvementCourageCustomer focus and partnershipWhat Sets Us Apart:Making a difference: Helping families honor the lives of those they love isn't just our mission. It's why we do what we do every day to make every Batesville product the best it can be.Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.Putting customers first: We value the funeral professional's role in serving families and are committed to doing our part to ensure their success.We Have Fun! We work hard, but when it's time to play, we get creative - and competitive. We provide numerous engagement activities to bring people together across the organization.We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need. *These services are not available at all Batesville locations.DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.