{"schemaVersion":"jobsearcher.job.v1","id":"6383d9fbce54f0a6f9c0a742","url":"https://jobsearcher.com/jobs/6383d9fbce54f0a6f9c0a742","canonicalUrl":"https://jobsearcher.com/jobs/6383d9fbce54f0a6f9c0a742","title":"IT Support","description":"*Job Title: IT Support*\n\n*Location: Plainfield, IL*\n\n*Duration: 3 Months Contract*\n\n*Shift:* 3 days /week 8:00 AM - 4:30 PM; 2 days/week 10:30 AM - 7:00 PM; some Sat and Sun hours\n\n*Job Description:*\n\n* Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.\n* Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.\n\n*Role and Responsibilities:*\n\n* As the primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department.\n* Key responsibilities include issuing laptops, replacing hardware, and performing software updates.\n* Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day.\n* The contractor will manage tickets and cases via chat, rather than through a call center environment, though in-person assistance is also required, as this is an onsite role in a full office environment.\n* Support is provided to company internal employees both on-site and remotely, with remote assistance handled via chat.\n* While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10.\n* Provide basic technical support to Clients.\n* Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.\n* Basic troubleshooting experience with printers is also necessary.\n* Responsible for managing the technical support needs of the site.\n* This includes overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises.\n\n*Requirements:*\n\n* 2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops.\n* 2+ Years of Customer Service Experience: Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff.\n* Networking Experience: Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts.\n* Windows Experience: A strong working knowledge of Windows operating systems is required.\n* Experience Flexibility: While candidates should have at least 2 years of relevant experience in total, a diverse background in IT and customer service is acceptable.\n* Previous experience troubleshooting desktop, printer and notebook issues.\n* Very strong user and support of MSOffice.\n* Relevant certifications are a plus.\n* Familiarity with networking concepts is also required.\n* While a degree is not mandatory, it is considered an advantage.\n\n*(Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician)*\n\n*#REQNon-IT*\n\nPay: $25.00 - $29.00 per hour\n\nWork Location: In person","company":"Req Solutions Private","rawCompany":"req solutions private","city":"Plainfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-19T20:06:16.127Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support","description":"*Job Title: IT Support*\n\n*Location: Plainfield, IL*\n\n*Duration: 3 Months Contract*\n\n*Shift:* 3 days /week 8:00 AM - 4:30 PM; 2 days/week 10:30 AM - 7:00 PM; some Sat and Sun hours\n\n*Job Description:*\n\n* Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.\n* Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.\n\n*Role and Responsibilities:*\n\n* As the primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department.\n* Key responsibilities include issuing laptops, replacing hardware, and performing software updates.\n* Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day.\n* The contractor will manage tickets and cases via chat, rather than through a call center environment, though in-person assistance is also required, as this is an onsite role in a full office environment.\n* Support is provided to company internal employees both on-site and remotely, with remote assistance handled via chat.\n* While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10.\n* Provide basic technical support to Clients.\n* Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.\n* Basic troubleshooting experience with printers is also necessary.\n* Responsible for managing the technical support needs of the site.\n* This includes overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises.\n\n*Requirements:*\n\n* 2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops.\n* 2+ Years of Customer Service Experience: Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff.\n* Networking Experience: Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts.\n* Windows Experience: A strong working knowledge of Windows operating systems is required.\n* Experience Flexibility: While candidates should have at least 2 years of relevant experience in total, a diverse background in IT and customer service is acceptable.\n* Previous experience troubleshooting desktop, printer and notebook issues.\n* Very strong user and support of MSOffice.\n* Relevant certifications are a plus.\n* Familiarity with networking concepts is also required.\n* While a degree is not mandatory, it is considered an advantage.\n\n*(Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician)*\n\n*#REQNon-IT*\n\nPay: $25.00 - $29.00 per hour\n\nWork Location: In person","datePosted":"2026-08-19T20:06:16.127Z","dateModified":"2026-08-19T20:06:16.127Z","hiringOrganization":{"@type":"Organization","name":"Req Solutions Private","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plainfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6383d9fbce54f0a6f9c0a742"},"url":"https://jobsearcher.com/jobs/6383d9fbce54f0a6f9c0a742"}}