Service Project Manager

Service Project Manager – Managed Print Services (MPS)Onsite: New York CityOverviewWe are seeking an experienced Service Project Manager – Managed Print Services (MPS) to lead enterprise-wide printer deployment and service operations. This role will focus on managing end-to-end print service initiatives, ensuring seamless delivery, operational efficiency, and high customer satisfaction across multiple business units.The ideal candidate brings strong experience in Managed Print Services, along with hands-on expertise in ServiceNow for ticket management and Power BI for reporting and performance tracking. This role requires a balance of project management, technical understanding, and stakeholder coordination.Key Responsibilities • Manage end-to-end printer deployment, replacement, and refresh projects. • Coordinate with business users, vendors, and tech teams for printer installations & support. • Monitor ServiceNow ticket queues and ensure timely resolution of incidents and requests. • Review and reduce backlog items through prioritization and follow-up. • Develop Power BI dashboards and reports to track service performance, SLA metrics, and project progress. • Identify opportunities for process improvement and cost savings within print services. • Maintain asset inventory, device lifecycle planning, and deployment schedules. • Partner with Network, IPT, Mobility, and other shared service teams to support printer connectivity and integrations. • Troubleshoot printer-related connectivity issues involving LAN, WAN, wireless, and mobile printing environments. • Escalate recurring issues and coordinate corrective actions with vendors or support teams. • Provide regular status updates to management and stakeholders. • Ensure customer satisfaction through proactive communication and service delivery excellence. Key CompetenciesStrong organizational and communication skillsAbility to manage multiple projects and priorities simultaneouslyHands-on, operationally strong, not just high-level PMExperience working in enterprise environments with cross-functional teamsProactive mindset with focus on continuous improvement and service excellenceRequired Skills & ExperienceMinimum 4 years of experience in project management and scheduling6 years of experience in project planning and executionAtleast 4 years of hands-on experience in Managed Print Services (MPS)Minimum 4 years of experience using Power BI for reporting, analytics, and dashboard developmentMinimum 4 years of experience with ServiceNow for ticketing and workflow managementProven experience in printer deployments, rollouts, and refresh initiatives (atleast 4 years)Strong background in ticket management and backlog review (Atleast 4 years)Solid understanding of network environments, including WAN, LAN, and wireless technologies (atleast 4 years)Experience supporting IPT and mobility solutions (atleast 4 years)Demonstrated ability in vendor coordination and stakeholder management (atleast 4 years)6 years of experience using MS Project for planning and tracking