{"schemaVersion":"jobsearcher.job.v1","id":"62ee2e3ce6859aa775db3de4","url":"https://jobsearcher.com/jobs/62ee2e3ce6859aa775db3de4","canonicalUrl":"https://jobsearcher.com/jobs/62ee2e3ce6859aa775db3de4","title":"Strategy & Operations - Customer Operations","description":"Overview\r\nStrategy & Operations - Customer Operations at Bridge | Full-time • Boulder, CO • Entry (0-2 yrs)\r\nAbout the job\r\nLocation: Boulder, CO\r\nType: Full-Time\r\nBridge radically simplifies accepting insurance for virtual care clinics, enabling them to offer patients insurance-covered care within a matter of weeks. By utilizing Bridge, virtual care clinics can tap into nationwide insurance coverage, leverage patient-facing and back-office technology specifically designed for virtual care workflows, and benefit from comprehensive revenue cycle management.\r\nBridge is already scaling rapidly and supports clinics across a broad range of specialties. It is led by a team of seasoned healthcare experts with extensive experience across virtual care clinic operations, insurance contracting, and revenue cycle management. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief.\r\nThe Role\r\nBridge is hiring a Strategy & Operations - Customer Success to support and scale our telehealth clinic partners. You'll be the operational backbone ensuring seamless onboarding, growth, and problem solving with our partners, helping virtual health clinics grow.\r\nThis is a highly cross-functional, high-visibility role partnering across the company to translate operational insights into scalable processes, clear decisions, and exceptional partner outcomes. You will dive into day-to-day execution while also stepping back to analyze trends, improve workflows, and drive continuous improvement.\r\nWe're looking for someone who is methodical, moves quickly without compromising accuracy, loves solving ambiguous problems, and can build trust with both internal teams and external clinic operators.\r\nResponsibilities\r\nLead end-to-end onboarding for new clinic partners, ensuring a fast, accurate, and seamless launch on Bridge.\r\nServe as the primary operational contact for partners, resolving issues quickly and driving strong, long-term relationships.\r\nImprove internal processes by identifying bottlenecks and implementing scalable, efficient workflows in partnership with Product, Engineering, Clinical, Provider Ops.\r\nExecute hands-on, high-quality work across onboarding, support, and partner operations to maintain exceptional accuracy and professionalism.\r\nWhat We're Looking For\r\nRequirements\r\n5+ years of consulting, strategy, operations, or bizops experience (healthcare strongly preferred).\r\nCollaborative, eager to partner across the organization to drive impact\r\nProven ability to own projects end-to-end and deliver outcomes with minimal oversight\r\nStrong analytical and problem-solving skills; comfortable working with data, models, and operational metrics.\r\nOrganized, detail-oriented, and reliable; you move fast without making mistakes.\r\nComfortable with ambiguity and scrappy, startup-style execution and knows when to ask for help\r\nNice to Have\r\nExperience with virtual care, revenue cycle, or healthcare operations.\r\nFamiliarity with CRM, project management, BI tools (HubSpot, Notion, Hex, Retool, etc.).\r\nExperience working directly with customers or external partners.\r\nWhat We Are Not Looking For\r\nSomeone who wants a purely strategic role with little personal execution. This job requires rolling up your sleeves.\r\nSomeone who thrives only with perfect processes. You need to be comfortable building structure in ambiguous environments.\r\nWhy Bridge?\r\nBe a foundational member of a company revolutionizing how clinics interact with insurance; partnering directly with clinic leaders\r\nDirect impact on patient access, clinic sustainability, and affordability of care.\r\nStrong support from leadership and investors; a culture that values experimentation, clarity, and doing the hard stuff right.\r\nCompetitive compensation + equity, benefits typical of Series A healthtech companies.\r\nLocation\r\nOur preference is for candidates who can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office, 2 days remote.\r\nCompensation\r\nBase Salary: $75-110K\r\nAbout the company\r\nBridge\r\nBe vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.\r\nJ-18808-Ljbffr","company":"SupportFinity","rawCompany":"supportfinity","city":"Boulder","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:39:50.211Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Strategy & Operations - Customer Operations","description":"Overview\r\nStrategy & Operations - Customer Operations at Bridge | Full-time • Boulder, CO • Entry (0-2 yrs)\r\nAbout the job\r\nLocation: Boulder, CO\r\nType: Full-Time\r\nBridge radically simplifies accepting insurance for virtual care clinics, enabling them to offer patients insurance-covered care within a matter of weeks. By utilizing Bridge, virtual care clinics can tap into nationwide insurance coverage, leverage patient-facing and back-office technology specifically designed for virtual care workflows, and benefit from comprehensive revenue cycle management.\r\nBridge is already scaling rapidly and supports clinics across a broad range of specialties. It is led by a team of seasoned healthcare experts with extensive experience across virtual care clinic operations, insurance contracting, and revenue cycle management. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief.\r\nThe Role\r\nBridge is hiring a Strategy & Operations - Customer Success to support and scale our telehealth clinic partners. You'll be the operational backbone ensuring seamless onboarding, growth, and problem solving with our partners, helping virtual health clinics grow.\r\nThis is a highly cross-functional, high-visibility role partnering across the company to translate operational insights into scalable processes, clear decisions, and exceptional partner outcomes. You will dive into day-to-day execution while also stepping back to analyze trends, improve workflows, and drive continuous improvement.\r\nWe're looking for someone who is methodical, moves quickly without compromising accuracy, loves solving ambiguous problems, and can build trust with both internal teams and external clinic operators.\r\nResponsibilities\r\nLead end-to-end onboarding for new clinic partners, ensuring a fast, accurate, and seamless launch on Bridge.\r\nServe as the primary operational contact for partners, resolving issues quickly and driving strong, long-term relationships.\r\nImprove internal processes by identifying bottlenecks and implementing scalable, efficient workflows in partnership with Product, Engineering, Clinical, Provider Ops.\r\nExecute hands-on, high-quality work across onboarding, support, and partner operations to maintain exceptional accuracy and professionalism.\r\nWhat We're Looking For\r\nRequirements\r\n5+ years of consulting, strategy, operations, or bizops experience (healthcare strongly preferred).\r\nCollaborative, eager to partner across the organization to drive impact\r\nProven ability to own projects end-to-end and deliver outcomes with minimal oversight\r\nStrong analytical and problem-solving skills; comfortable working with data, models, and operational metrics.\r\nOrganized, detail-oriented, and reliable; you move fast without making mistakes.\r\nComfortable with ambiguity and scrappy, startup-style execution and knows when to ask for help\r\nNice to Have\r\nExperience with virtual care, revenue cycle, or healthcare operations.\r\nFamiliarity with CRM, project management, BI tools (HubSpot, Notion, Hex, Retool, etc.).\r\nExperience working directly with customers or external partners.\r\nWhat We Are Not Looking For\r\nSomeone who wants a purely strategic role with little personal execution. This job requires rolling up your sleeves.\r\nSomeone who thrives only with perfect processes. You need to be comfortable building structure in ambiguous environments.\r\nWhy Bridge?\r\nBe a foundational member of a company revolutionizing how clinics interact with insurance; partnering directly with clinic leaders\r\nDirect impact on patient access, clinic sustainability, and affordability of care.\r\nStrong support from leadership and investors; a culture that values experimentation, clarity, and doing the hard stuff right.\r\nCompetitive compensation + equity, benefits typical of Series A healthtech companies.\r\nLocation\r\nOur preference is for candidates who can join us in-person in Boulder, CO. Our ideal weekly schedule is 3 days in-office, 2 days remote.\r\nCompensation\r\nBase Salary: $75-110K\r\nAbout the company\r\nBridge\r\nBe vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:39:50.211Z","dateModified":"2026-04-09T15:39:50.211Z","hiringOrganization":{"@type":"Organization","name":"SupportFinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boulder","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"62ee2e3ce6859aa775db3de4"},"url":"https://jobsearcher.com/jobs/62ee2e3ce6859aa775db3de4"}}