{"schemaVersion":"jobsearcher.job.v1","id":"62e599d07a866248ba38d787","url":"https://jobsearcher.com/jobs/62e599d07a866248ba38d787","canonicalUrl":"https://jobsearcher.com/jobs/62e599d07a866248ba38d787","title":"Service Manager","description":"To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.\r\nOUR MISSION:To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.\r\nPOSITION TITLE: Service Manager\r\nCLASSIFICATION: Exempt\r\nPOSITION OVERVIEW:Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that willoperateacross eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.\r\nWe are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness,safetyand employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards,high standardsfor customer satisfaction, and a strong work ethic to achieve results.\r\nROLES AND RESPONSIBILITIES:Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.\r\nPartners closely with Store Manager to learn how to interview, select and train service technicians,utilizingdeveloping technicalexpertiseto understand how knowledge, skills and experiences align with business needs and role definitions.\r\nIn partnership with the Store Manager,assistsin evaluatingknowledge,skillsand performance of all technicians; provides input and learns how to make recommendationsregardingdevelopment, promotions, merit, discipline, etc.\r\nSupports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety,productivityand efficiency.\r\nAssistsin overseeing and assigning daily work orders including time, tools,materialsand equipment needed.\r\nLearns to provide technicalexpertiseand support diagnosis for general and complex service requests for all make and model vehicles.\r\nSupports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.\r\nAssistsin overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.\r\nEnsures adherence to company policies, procedures, and safety standardsat all times.\r\nMaintainshigh standardsfor store cleanliness, organization, and inventory management.\r\nSupports analysis of financial and operational data toidentifytrends andassistin implementing improvement plans for underperforming stores.\r\nEnsures consistent delivery of exceptional customer service andassistsin resolving escalated concerns promptly.\r\nSupports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.\r\nHelps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.\r\nAbility to meet flexible schedule requirements that could include early mornings,eveningsand weekends to meet customer demands.\r\nPerforms other position duties as directed by leadership.\r\nSUCCESS FACTORS:Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation.\r\nAlignment withcompanymission,vision,andvalues.\r\nStrongworkethicwithacommitmenttoresults.\r\nStrongteamplayerwiththeabilitytoadapttodiverseteammembers.\r\nAbilitytoperformin afastpaced/high volumeenvironment.\r\nExcellentverbalandwrittencommunicationskills.\r\nAhighleveloftimemanagement,accountability,and prioritizationskills.\r\nAbilitytobeorganized,problemsolve andbesolutionoriented.\r\nSelf-motivated,goal-oriented,anddriven toaccomplishdepartmentgoals.\r\nStrongcriticalthinkerwithahighlevelofattentiontodetail.\r\nHighly-customercentricandmasterrelationshipbuilder.\r\nProficient in Microsoft Office (Outlook, Teams, Etc.)\r\nProficient in Point of Sales systems (VAST) strongly preferred.\r\nWORK ENVIRONMENT:Frequent exposure to varying temperatures due to the nature of the work and shop conditions.\r\nRequires adherence to all safety procedures and proper use of personal protective equipment (PPE).\r\nSee attached for a complete list of physical demandsrequiredfor this position.\r\nEXPERIENCE AND EDUCATION:3+years’ experience in theautomotive repair industryas a technician, service advisor, or service managerrequired.\r\nPreviousexperiencesupporting or mentoringtechnicians strongly preferred.\r\nStrong technical acumen of automotive repair standards, tools, processes, etc.\r\nValid Drivers’ LicenseRequired.\r\nDriven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.#J-18808-Ljbffr","company":"Socketdev","rawCompany":"socketdev","city":"Alliance","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-25T04:02:31.080Z","occupations":[{"code":"49-3023.00","title":"Automotive Service Technicians and Mechanics","slug":"automotive-service-technicians-and-mechanics"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"}],"industries":[{"code":"811111","title":"General Automotive Repair","slug":"general-automotive-repair"},{"code":"811198","title":"All Other Automotive Repair and Maintenance","slug":"all-other-automotive-repair-and-maintenance"},{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Manager","description":"To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.\r\nOUR MISSION:To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.\r\nPOSITION TITLE: Service Manager\r\nCLASSIFICATION: Exempt\r\nPOSITION OVERVIEW:Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that willoperateacross eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.\r\nWe are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness,safetyand employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards,high standardsfor customer satisfaction, and a strong work ethic to achieve results.\r\nROLES AND RESPONSIBILITIES:Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.\r\nPartners closely with Store Manager to learn how to interview, select and train service technicians,utilizingdeveloping technicalexpertiseto understand how knowledge, skills and experiences align with business needs and role definitions.\r\nIn partnership with the Store Manager,assistsin evaluatingknowledge,skillsand performance of all technicians; provides input and learns how to make recommendationsregardingdevelopment, promotions, merit, discipline, etc.\r\nSupports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety,productivityand efficiency.\r\nAssistsin overseeing and assigning daily work orders including time, tools,materialsand equipment needed.\r\nLearns to provide technicalexpertiseand support diagnosis for general and complex service requests for all make and model vehicles.\r\nSupports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.\r\nAssistsin overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.\r\nEnsures adherence to company policies, procedures, and safety standardsat all times.\r\nMaintainshigh standardsfor store cleanliness, organization, and inventory management.\r\nSupports analysis of financial and operational data toidentifytrends andassistin implementing improvement plans for underperforming stores.\r\nEnsures consistent delivery of exceptional customer service andassistsin resolving escalated concerns promptly.\r\nSupports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.\r\nHelps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.\r\nAbility to meet flexible schedule requirements that could include early mornings,eveningsand weekends to meet customer demands.\r\nPerforms other position duties as directed by leadership.\r\nSUCCESS FACTORS:Astrongbeliefinsafety-BeingSafe100%ofthetimeistheexpectation.\r\nAlignment withcompanymission,vision,andvalues.\r\nStrongworkethicwithacommitmenttoresults.\r\nStrongteamplayerwiththeabilitytoadapttodiverseteammembers.\r\nAbilitytoperformin afastpaced/high volumeenvironment.\r\nExcellentverbalandwrittencommunicationskills.\r\nAhighleveloftimemanagement,accountability,and prioritizationskills.\r\nAbilitytobeorganized,problemsolve andbesolutionoriented.\r\nSelf-motivated,goal-oriented,anddriven toaccomplishdepartmentgoals.\r\nStrongcriticalthinkerwithahighlevelofattentiontodetail.\r\nHighly-customercentricandmasterrelationshipbuilder.\r\nProficient in Microsoft Office (Outlook, Teams, Etc.)\r\nProficient in Point of Sales systems (VAST) strongly preferred.\r\nWORK ENVIRONMENT:Frequent exposure to varying temperatures due to the nature of the work and shop conditions.\r\nRequires adherence to all safety procedures and proper use of personal protective equipment (PPE).\r\nSee attached for a complete list of physical demandsrequiredfor this position.\r\nEXPERIENCE AND EDUCATION:3+years’ experience in theautomotive repair industryas a technician, service advisor, or service managerrequired.\r\nPreviousexperiencesupporting or mentoringtechnicians strongly preferred.\r\nStrong technical acumen of automotive repair standards, tools, processes, etc.\r\nValid Drivers’ LicenseRequired.\r\nDriven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.#J-18808-Ljbffr","datePosted":"2026-08-25T04:02:31.080Z","dateModified":"2026-08-25T04:02:31.080Z","hiringOrganization":{"@type":"Organization","name":"Socketdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Alliance","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"62e599d07a866248ba38d787"},"url":"https://jobsearcher.com/jobs/62e599d07a866248ba38d787"}}