Leasing Consultant

Come Join Demmon Partners!Our Leasing Consultants are responsible for delivering a high-quality resident and applicant experience through customer service, leasing sales, and administrative support. A critical component of this role is the ability to professionally manage difficult interactions, de-escalate conflict, and consistently apply company policies and procedures to ensure fair, compliant, and consistent outcomes.Leasing Consultants are expected to maintain composure under pressure, communicate clearly and respectfully, and serve as a frontline representative of Demmon Partners’ standards and values.Essential FunctionsReasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.Leasing & SalesGreet, qualify, and assist prospective residents in accordance with Fair Housing lawsConduct property tours and present available units and amenitiesFollow up on leads and maintain accurate prospect records in CRM systemsGuide applicants through the leasing process while ensuring consistent and policy-compliant communicationMaintain working knowledge of lease terms and community policies to provide accurate and consistent informationCustomer Service, Conflict Resolution & De-escalationServe as the first point of contact for resident and applicant concerns, including complaints or escalated situationsActively listen, assess, and respond to concerns in a calm, professional, and solution-oriented mannerApply company policies, lease terms, and Fair Housing requirements consistently when resolving issuesDe-escalate tense or emotional situations by maintaining composure, using respectful communication, and focusing on resolution within policy guidelinesAvoid making promises or exceptions outside of established policies; escalate when necessaryRecognize when situations require manager involvement or safety intervention and escalate appropriatelyMaintain professionalism and neutrality in all interactions, even when faced with difficult, confrontational, or emotional individualsAdministrative & Operational SupportAnswer phones, manage correspondence, and maintain organized and accurate recordsAssist with rent collection processes in accordance with company proceduresDocument interactions, incidents, and resolutions thoroughly to support compliance and consistencyMaintain adherence to all company systems and workflows (e.g., Yardi, CRM, Outlook)Support daily office operations, including opening/closing proceduresCommunity & Team SupportMaintain cleanliness and presentation of leasing office, model units, and common areasCollaborate with team members, vendors, and management to ensure consistent service deliverySupport and participate in resident eventsCommunicate effectively with centralized teams and leadership to ensure alignmentNon-Essential FunctionsAssist with special projects or assignments as neededSupport other properties or teams based on business needsParticipate in training and development programsCompliance & Legal ResponsibilitiesAdhere to all Fair Housing laws, California labor laws, and company policiesApply policies and procedures consistently to all residents and applicants to ensure fairness and reduce riskFollow all timekeeping requirements, including accurate recording of hours worked and meal/rest periodsDo not perform off-the-clock work under any circumstancesMaintain confidentiality of resident, applicant, and company informationDocument and report incidents, complaints, or escalations in accordance with company proceduresImmediately escalate safety concerns, threats, or policy violations to managementRequired Skills & AbilitiesDemonstrated ability to manage difficult conversations and de-escalate conflict professionallyStrong interpersonal skills with the ability to remain calm under pressureAbility to apply policies consistently while maintaining a customer-focused approachExcellent verbal and written communication skillsStrong problem-solving and judgment skills, including knowing when to escalateAbility to handle sensitive situations with professionalism and discretionStrong organizational and time management skillsAbility to work in a fast-paced environment with competing prioritiesProficiency in Microsoft Office and property management systems (e.g., Yardi)Work Schedule RequirementsMust be available to work a flexible schedule, including weekends and holidays as requiredMay be required to travel between properties based on business needsEducation & ExperienceHigh school diploma or equivalent requiredPrior experience in leasing, customer service, hospitality, or conflict resolution preferredOngoing participation in company-required training, including Fair Housing and compliance trainingPhysical RequirementsThe physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations will be made in accordance with applicable law.Ability to sit, stand, and walk for extended periodsAbility to use a computer and standard office equipmentAbility to occasionally lift up to 15 poundsAbility to navigate stairs, bend, reach, and perform routine office and property-related tasksWorking ConditionsPrimarily office-based with frequent interaction throughout the propertyRegular interaction with residents, applicants, and vendors, including potentially high-stress or conflict-driven situationsExposure to typical indoor office conditions and occasional outdoor conditionsEquipment UsedComputers, phones, printers, and standard office equipmentProperty management systems (e.g., Yardi, CRM platforms)At-Will Employment StatementEmployment with Demmon Partners is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.