Catering Operations Manager

Wolfgang Puck CateringSalary: $85,000 - $95,000Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within."The most important thing in life, whatever you do, has to be passion."Success on our team starts with our culture:We have Wolfgang's PASSION for our business, our product, and our people / guests / clients.A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.Our services require a CONCIERGE mentality, a bias to action with humble hospitality.We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don't have to.We curate company and partner resources to bring our client's vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions."I can have the best food, but if we don't have good people, it won't get you very far."Job SummaryThe Catering Operations Manager holds duties related to successful execution and coordination for on and off premise events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.Key Responsibilities:Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client's budgetPlans menus in consultation with the clients and chefsNegotiates individual vendor contractsDelegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event ManagerRecruits, interviews, selects, and trains permanent and casual staffOrganizes, leads and motivates the catering teamPlans staff and event schedulesMaintains and develops accurate financial and administrative recordsServes as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan eventsAssesses contract requirements and ensure satisfaction with the services deliveredPerforms final review and assessment of catering events to determine if they meet performance and quality standardsResolves customer concerns and ensures timely customer paymentPreferred Qualifications:Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experienceStrong organization, time management and team motivation skills are essential for success in this roleAbility to work independently with little direct supervisionAbility to communicate effectively (verbal and written) with clients, senior management, and WPC support staffAbility to respond effectively to continuously changing demandsDemonstrated experience in budgeting, P&L, labor and sales forecasting and reportingEffective use of discretion to problem solve in a fast-paced environmentExcellent negotiating skillsAbility to establish credibility with senior culinary professionals3-5 years' experience in a hospitality management environment (preferably in an off-premise catering environment)The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong businessCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Associates at Wolfgang Puck Catering are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Wolfgang Puck Catering maintains a drugfree workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.Req ID: 1507971Wolfgang Puck CateringMichael Abbey[[req_classification]]