{"schemaVersion":"jobsearcher.job.v1","id":"6280f07c3f91ef8b52ce5cb4","url":"https://jobsearcher.com/jobs/6280f07c3f91ef8b52ce5cb4","canonicalUrl":"https://jobsearcher.com/jobs/6280f07c3f91ef8b52ce5cb4","title":"Systems Engineer","description":"At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.\nImagine working for a company that awards innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for,\" and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers! Novatech has an exciting opportunity for you as a SYSTEMS ENGINEER, supporting our greater Dallas market.\nOur Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.\nCandidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.\nQualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.\nYour Job:\nTroubleshoot live production server environments\nBusiness application troubleshooting\nIncident resolution\nUnderstanding and troubleshooting problem/incident\nDocumenting resolution of incident\nDetermining incident root cause\nMaking recommendations and defining action plans\nMentoring Sharing Best Practice knowledge and lessons learned\nAssisting and providing guidance to peers\nAssisting in the improving the overall customer service experience\nYou’re Good at:\nTechnical and analytical work\nQuickly and intuitively troubleshooting and solving problems\nProviding exceptional customer service\nPaying attention to the details\nEstablishing priorities, working independently and completing objectives without supervision\nBuilding and maintaining business partnerships via telephone and deskside support\nProfessional communication including oral and written skills\nSelf-motivated to accomplish team goals\nYou Have:\nManaged Service Provider experience a must\nCertifications in Windows, Dell, VMware and Fortinet topologies is highly desired\n5+ years currently working in a core technical area\n8+ years' experience in an IT department\nExperience troubleshooting general network topologies\nExperience with site-to-site field work\nExperience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft Server\nOperating Systems, 3rd party business applications\nExcellent analytical skills and problem-solving abilities\nExcellent professional communication skills including excellent oral and written skills\nNovatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.\nComprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.\n401(k) plan with matching company contribution\nGenerous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave\n$300 per year to contribute to achieving your personal wellness and fitness goals.\nEmployee Recognition Programs\nNovatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.","company":"Novatech","rawCompany":"novatech","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:01:23.170Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer","description":"At Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support of cutting-edge technology.\nImagine working for a company that awards innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for,\" and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers! Novatech has an exciting opportunity for you as a SYSTEMS ENGINEER, supporting our greater Dallas market.\nOur Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.\nCandidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.\nQualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.\nYour Job:\nTroubleshoot live production server environments\nBusiness application troubleshooting\nIncident resolution\nUnderstanding and troubleshooting problem/incident\nDocumenting resolution of incident\nDetermining incident root cause\nMaking recommendations and defining action plans\nMentoring Sharing Best Practice knowledge and lessons learned\nAssisting and providing guidance to peers\nAssisting in the improving the overall customer service experience\nYou’re Good at:\nTechnical and analytical work\nQuickly and intuitively troubleshooting and solving problems\nProviding exceptional customer service\nPaying attention to the details\nEstablishing priorities, working independently and completing objectives without supervision\nBuilding and maintaining business partnerships via telephone and deskside support\nProfessional communication including oral and written skills\nSelf-motivated to accomplish team goals\nYou Have:\nManaged Service Provider experience a must\nCertifications in Windows, Dell, VMware and Fortinet topologies is highly desired\n5+ years currently working in a core technical area\n8+ years' experience in an IT department\nExperience troubleshooting general network topologies\nExperience with site-to-site field work\nExperience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft Server\nOperating Systems, 3rd party business applications\nExcellent analytical skills and problem-solving abilities\nExcellent professional communication skills including excellent oral and written skills\nNovatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.\nComprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.\n401(k) plan with matching company contribution\nGenerous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave\n$300 per year to contribute to achieving your personal wellness and fitness goals.\nEmployee Recognition Programs\nNovatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.","datePosted":"2026-04-14T11:01:23.170Z","dateModified":"2026-04-14T11:01:23.170Z","hiringOrganization":{"@type":"Organization","name":"Novatech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6280f07c3f91ef8b52ce5cb4"},"url":"https://jobsearcher.com/jobs/6280f07c3f91ef8b52ce5cb4"}}