{"schemaVersion":"jobsearcher.job.v1","id":"6262df50df9b052d80971514","url":"https://jobsearcher.com/jobs/6262df50df9b052d80971514","canonicalUrl":"https://jobsearcher.com/jobs/6262df50df9b052d80971514","title":"Operations Manager","description":"Your Impact\n\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.\n\nJob Description\n\nWe are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.\n\nGDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.\n\nWe think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations Manager joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.\n\nAt GDIT, people are our differentiator. As an Operations Manager supporting CMS, you will be trusted to manage project budgets, hours, and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. In this client-facing role, a typical day will include:\n\nIdentify and implement AI solutions into inquiry response and call center operations, to streamline operations and implement efficiencies.\nRun a call center operations toll free number.\nProviding guidance, work leadership, and mentoring to a remote team of Healthcare Business Administrators and Training professionals who respond to policy and programmatic questions about the Affordable Care Act (ACA).\nLead, mentor, and manage a team of Inquiry Response agents/Customer Service Representatives.\nWork with client leadership daily on open issues, cases, and overall mailbox trends\nProofread responses to ensure consistency with internal standards.\nAttending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.\nCoach the team on errors and hold them accountable when standards are not met.\nReview trends and complaint data to identify patterns and opportunities for improvement.\nEnsure the team delivers empathetic, accurate, policy-aligned support across all channels (phone, email).Collaborate with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.\nReview other team member’s inquiry responses for quality and accuracy of response, format, and grammar.\nParticipate in client meetings and document notes in a clear and concise manner.\nAnalyze training needs and clearly define work products needed for all applicable team roles.\nCreate internal and external training materials including: desk guides, quick reference guides, job aids, SOPs, and KBAs.\nCollaborating with other program teams to ensure consistency in customer service approaches and to operational needs, including: prompt responses to customer inquiries and requests, project scope and schedule management, client satisfaction management, process improvements, training and other skill enhancement needs, standards, and helpdesk solutions.\nCommunicate complex policy information clearly and in a well-organized manner.\nProviding updates to project schedules and reporting on milestones, project progress, and other operational metrics.\nCompleting User Acceptance Testing (UAT) and coordinating signoff from business owners after UAT.\n\nREQUIRED QUALIFICATIONS:\n\nBachelor’s degree and 5+ years of relevant full-time work experience managing a call center and operation inbox's.\nExperience implementing AI solutions into call center functions.\nExperience working with the Centers for Medicare and Medicaid Services and working knowledge of the Affordable Care Act and/or related issues\nExperience leading and managing a team, mentoring and providing performance management, and delegating work assignments.\nExperience working in a Salesforce software application development environment\nExcellent written and oral communication skills with demonstrated presentation and public speaking skills.\nSound analytic, problem solving, customer service, and qualitative skills.\nStrong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).\nProficient using MS products, including MS Word, MS PowerPoint, and MS Excel\nExperience tracking deliverables and metrics, and presenting results to customers and senior leadership.\nExperience providing demonstrations, virtual trainings, and responding to process questions.\nExperience using JIRA, SharePoint, Teams, and Confluence\nCandidate must be able to obtain T4 Public Trust clearance.\nCandidate must have resided in the U.S. three out of the last five years.\n\nPREFERRED QUALIFICATIONS:\n\nAWS Cloud/FedRamp experience\nExcellent knowledge of industry best practices, trends, and difficulties and how AI can streamline the team.\nExcellent oral and written communication skills, with an ability to communicate complex technical topics to management and non-technical audiences\nExcellent analytical skills, including the ability to integrate information from multiple sources\nAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority\nWorks well as a team member in a fast-paced and often time-sensitive environment\nStrong interpersonal skills to collaborate with customers and internal cross-functional teams\nSelf-motivated and well organized with strict attention to detail\nSuperior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences\nAbility to understand and manage customer expectations\nAbility to prioritize and work on multiple projects at the same time\nExcellent analytical skills, including the ability to integrate information from multiple sources\nAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority\n\nGDIT IS YOUR PLACE\n\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\n\nGrowth: AI-powered career tool that identifies career steps and learning opportunities.\nSupport: An internal mobility team focused on helping you achieve your career goals.\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.\nCommunity: Award-winning culture of innovation and a military-friendly workplace.\n\nOWN YOUR OPPORTUNITY\n\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\n\nWork Requirements\nYears of Experience\n\n5 + years of related experience\n\n* may vary based on technical training, certification(s), or degree\n\nCertification\n\nTravel Required\n\nNone\n\nSalary and Benefit Information\n\nThe likely salary range for this position is $97,968 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nView information about benefits and our total rewards program.\n\nOur Identity Verification Process\n\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\n\nAbout Our Work\n\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\n\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\n\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","company":"General Dynamics Information Technology","rawCompany":"generaldynamicsinformationtechnology","city":"Huntington","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-09-02T09:59:26.420Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Your Impact\n\nOwn your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.\n\nJob Description\n\nWe are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.\n\nGDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.\n\nWe think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations Manager joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.\n\nAt GDIT, people are our differentiator. As an Operations Manager supporting CMS, you will be trusted to manage project budgets, hours, and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. In this client-facing role, a typical day will include:\n\nIdentify and implement AI solutions into inquiry response and call center operations, to streamline operations and implement efficiencies.\nRun a call center operations toll free number.\nProviding guidance, work leadership, and mentoring to a remote team of Healthcare Business Administrators and Training professionals who respond to policy and programmatic questions about the Affordable Care Act (ACA).\nLead, mentor, and manage a team of Inquiry Response agents/Customer Service Representatives.\nWork with client leadership daily on open issues, cases, and overall mailbox trends\nProofread responses to ensure consistency with internal standards.\nAttending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.\nCoach the team on errors and hold them accountable when standards are not met.\nReview trends and complaint data to identify patterns and opportunities for improvement.\nEnsure the team delivers empathetic, accurate, policy-aligned support across all channels (phone, email).Collaborate with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.\nReview other team member’s inquiry responses for quality and accuracy of response, format, and grammar.\nParticipate in client meetings and document notes in a clear and concise manner.\nAnalyze training needs and clearly define work products needed for all applicable team roles.\nCreate internal and external training materials including: desk guides, quick reference guides, job aids, SOPs, and KBAs.\nCollaborating with other program teams to ensure consistency in customer service approaches and to operational needs, including: prompt responses to customer inquiries and requests, project scope and schedule management, client satisfaction management, process improvements, training and other skill enhancement needs, standards, and helpdesk solutions.\nCommunicate complex policy information clearly and in a well-organized manner.\nProviding updates to project schedules and reporting on milestones, project progress, and other operational metrics.\nCompleting User Acceptance Testing (UAT) and coordinating signoff from business owners after UAT.\n\nREQUIRED QUALIFICATIONS:\n\nBachelor’s degree and 5+ years of relevant full-time work experience managing a call center and operation inbox's.\nExperience implementing AI solutions into call center functions.\nExperience working with the Centers for Medicare and Medicaid Services and working knowledge of the Affordable Care Act and/or related issues\nExperience leading and managing a team, mentoring and providing performance management, and delegating work assignments.\nExperience working in a Salesforce software application development environment\nExcellent written and oral communication skills with demonstrated presentation and public speaking skills.\nSound analytic, problem solving, customer service, and qualitative skills.\nStrong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).\nProficient using MS products, including MS Word, MS PowerPoint, and MS Excel\nExperience tracking deliverables and metrics, and presenting results to customers and senior leadership.\nExperience providing demonstrations, virtual trainings, and responding to process questions.\nExperience using JIRA, SharePoint, Teams, and Confluence\nCandidate must be able to obtain T4 Public Trust clearance.\nCandidate must have resided in the U.S. three out of the last five years.\n\nPREFERRED QUALIFICATIONS:\n\nAWS Cloud/FedRamp experience\nExcellent knowledge of industry best practices, trends, and difficulties and how AI can streamline the team.\nExcellent oral and written communication skills, with an ability to communicate complex technical topics to management and non-technical audiences\nExcellent analytical skills, including the ability to integrate information from multiple sources\nAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority\nWorks well as a team member in a fast-paced and often time-sensitive environment\nStrong interpersonal skills to collaborate with customers and internal cross-functional teams\nSelf-motivated and well organized with strict attention to detail\nSuperior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences\nAbility to understand and manage customer expectations\nAbility to prioritize and work on multiple projects at the same time\nExcellent analytical skills, including the ability to integrate information from multiple sources\nAbility to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority\n\nGDIT IS YOUR PLACE\n\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\n\nGrowth: AI-powered career tool that identifies career steps and learning opportunities.\nSupport: An internal mobility team focused on helping you achieve your career goals.\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.\nCommunity: Award-winning culture of innovation and a military-friendly workplace.\n\nOWN YOUR OPPORTUNITY\n\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\n\nWork Requirements\nYears of Experience\n\n5 + years of related experience\n\n* may vary based on technical training, certification(s), or degree\n\nCertification\n\nTravel Required\n\nNone\n\nSalary and Benefit Information\n\nThe likely salary range for this position is $97,968 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nView information about benefits and our total rewards program.\n\nOur Identity Verification Process\n\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.\n\nAbout Our Work\n\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.\n\nJoin our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.\n\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","datePosted":"2026-09-02T09:59:26.420Z","dateModified":"2026-09-02T09:59:26.420Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Huntington","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6262df50df9b052d80971514"},"url":"https://jobsearcher.com/jobs/6262df50df9b052d80971514"}}