{"schemaVersion":"jobsearcher.job.v1","id":"625dd4b99fa7f1fb8b86b6df","url":"https://jobsearcher.com/jobs/625dd4b99fa7f1fb8b86b6df","canonicalUrl":"https://jobsearcher.com/jobs/625dd4b99fa7f1fb8b86b6df","title":"ADA Accommodations Coordinator","description":"Summary\n\nAdvantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.\n\nThe ADA Coordinator supports the administration and coordination PWFA and state-law “Americans with Disabilities Act (ADA), PWFA, and state-law accommodation matters. This role serves as a central point of contact for intake, documentation, case tracking, and cross-functional communication, ensuring timely and compliant progression of accommodation requests through the interactive process. The ADA Coordinator works closely with ADA Specialists, HRBPs, People Leaders, and third-party vendors such as The Hartford to facilitate efficient case management and maintain accurate records. This position plays a critical operational role in protecting the organization from compliance risk while supporting a positive and equitable teammate experience.\n\nResponsibilities\n\nManage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review\nCoordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures\nServe as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps\nSupport medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors\nMonitor and escalate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures\nSupport reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities\nContribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation\n\nQualifications\n\nEducation Requirements: Bachelor's degree (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)\nExperience Requirements: 2-4 years experience in relevant field\nTravel requirement: No travel requirements\n\nSupervisor Responsibility\n\nDirect Reports: This position does not have supervisory responsibilities for direct reports\n\nIndirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports\n\nRequired Knowledge and Skills\n\nBasic understanding of HR, leave administration, accommodation, or employee support processes\nKnowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience\nProficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred\nStrong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment\nEffective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors\nDemonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to escalate matters outside one's scope\n\nJob Will Remain Open Until Filled\n\n#LI-TS1\n\n#LI-Remote\n\nResponsibilities\n\nThe Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.\n\nResponsibilities\n\nManage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review\nCoordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures\nServe as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps\nSupport medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors\nMonitor and escalate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures\nSupport reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities\nContribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation\n\nQualifications\n\nEducation Requirements: Bachelor's degree (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)\nExperience Requirements: 2-4 years experience in relevant field\nTravel requirement: No travel requirements\n\nSupervisor Responsibility\n\nDirect Reports: This position does not have supervisory responsibilities for direct reports\n\nIndirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports\n\nRequired Knowledge and Skills\n\nBasic understanding of HR, leave administration, accommodation, or employee support processes\nKnowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience\nProficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred\nStrong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment\nEffective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors\nDemonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to escalate matters outside one's scope\n\nEnvironmental & Physical Requirements\n\nOffice / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.\n\nAdditional Information Regarding Job Duties\n\nJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.\n\nImportant Information\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.","company":"Advantage Solutions","rawCompany":"advantagesolutions","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-09-04T11:10:59.801Z","occupations":[{"code":"13-1071.00","title":"Human Resources Specialists","slug":"human-resources-specialists"},{"code":"13-1041.03","title":"Equal Opportunity Representatives and Officers","slug":"equal-opportunity-representatives-and-officers"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"923130","title":"Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)","slug":"administration-of-human-resource-programs-except-education-public-health-and-veterans-affairs-programs"},{"code":"624310","title":"Vocational Rehabilitation Services","slug":"vocational-rehabilitation-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"ADA Accommodations Coordinator","description":"Summary\n\nAdvantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.\n\nThe ADA Coordinator supports the administration and coordination PWFA and state-law “Americans with Disabilities Act (ADA), PWFA, and state-law accommodation matters. This role serves as a central point of contact for intake, documentation, case tracking, and cross-functional communication, ensuring timely and compliant progression of accommodation requests through the interactive process. The ADA Coordinator works closely with ADA Specialists, HRBPs, People Leaders, and third-party vendors such as The Hartford to facilitate efficient case management and maintain accurate records. This position plays a critical operational role in protecting the organization from compliance risk while supporting a positive and equitable teammate experience.\n\nResponsibilities\n\nManage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review\nCoordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures\nServe as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps\nSupport medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors\nMonitor and escalate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures\nSupport reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities\nContribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation\n\nQualifications\n\nEducation Requirements: Bachelor's degree (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)\nExperience Requirements: 2-4 years experience in relevant field\nTravel requirement: No travel requirements\n\nSupervisor Responsibility\n\nDirect Reports: This position does not have supervisory responsibilities for direct reports\n\nIndirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports\n\nRequired Knowledge and Skills\n\nBasic understanding of HR, leave administration, accommodation, or employee support processes\nKnowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience\nProficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred\nStrong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment\nEffective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors\nDemonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to escalate matters outside one's scope\n\nJob Will Remain Open Until Filled\n\n#LI-TS1\n\n#LI-Remote\n\nResponsibilities\n\nThe Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.\n\nResponsibilities\n\nManage and monitor shared ADA team inboxes and case tracking systems by assigning incoming accommodation cases and tickets, maintaining organized logs and documentation, and ensuring all case files are properly prepared and up to date for specialist review\nCoordinate and support the interactive process for ADA accommodation and leave-related requests by gathering information, collecting information, ensuring documentation is complete, updating case records, and coordinating case progression according to established procedures\nServe as a liaison between employees, People Leaders, HRBPs, The Hartford, and Benefits teams by responding to general process-navigation questions, routing complex or escalated matters to the appropriate ADA Specialist, and facilitating clear communication regarding accommodation and leave next steps\nSupport medical documentation management by sending clarification inquiries, tracking return deadlines, following up on incomplete submissions, ensuring all required forms are complete prior to specialist review, and coordinating document submission with third-party vendors\nMonitor and escalate urgent, high-risk, or sensitive ADA accommodation and leave matters by identifying requests that meet established escalation criteria and promptly notifying ADA Specialists or leadership according to documented procedures\nSupport reporting and metrics functions by pulling weekly and monthly case reports, tracking workload metrics, case aging, and backlog data, assisting with audit preparation and reporting requests, and contributing to the identification of workflow inefficiencies and process improvement opportunities\nContribute to team knowledge and compliance readiness by assisting with preparation, maintenance, and distribution of training materials and standard operating procedures for HRBPs and People Leaders on ADA compliance and best practices, and by helping to maintain standard operating procedures and process documentation\n\nQualifications\n\nEducation Requirements: Bachelor's degree (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)\nExperience Requirements: 2-4 years experience in relevant field\nTravel requirement: No travel requirements\n\nSupervisor Responsibility\n\nDirect Reports: This position does not have supervisory responsibilities for direct reports\n\nIndirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports\n\nRequired Knowledge and Skills\n\nBasic understanding of HR, leave administration, accommodation, or employee support processes\nKnowledge of ADA and FMLA regulations may be acquired through training and on-the-job experience\nProficiency with case management systems, HRIS platforms, and Microsoft Office Suite; experience with ticketing or workflow tools preferred\nStrong organizational skills with the ability to manage a high volume of concurrent cases, track deadlines, and prioritize effectively in a fast-paced environment\nEffective written and verbal communication skills, including the ability to communicate clearly and empathetically with employees, managers, HR partners, and third-party vendors\nDemonstrated ability to handle sensitive, confidential, and legally significant information with discretion and sound judgment, including knowing when to escalate matters outside one's scope\n\nEnvironmental & Physical Requirements\n\nOffice / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.\n\nAdditional Information Regarding Job Duties\n\nJob duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.\n\nImportant Information\n\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.","datePosted":"2026-09-04T11:10:59.801Z","dateModified":"2026-09-04T11:10:59.801Z","hiringOrganization":{"@type":"Organization","name":"Advantage Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"625dd4b99fa7f1fb8b86b6df"},"url":"https://jobsearcher.com/jobs/625dd4b99fa7f1fb8b86b6df"}}